Muratec Fax Machine Common questions, We’re here to help you, General questions, Sending faxes

Common questions

We’re here to help you!

The Muratec Information System is available to you 24 hours a day, 7 days a week. You can use your fax machine to call this “fax-on-demand” system and receive printouts of information, such as the most common questions asked about your machine. Often, this is the fastest way to find out the answer to any question you may have. And it’s a free call!

To use the Muratec Information System:

1	On your fax machine, press MONITOR/CALL to get a dial tone, or lift
	your optional handset.
2	Call 1-800-215-1698.
3	Follow the voice instructions you’ll receive from the system.

General questions

Q:Where do I add ink or toner to make my fax machine’s printouts darker?

A:You can’t adjust the darkness of an incoming fax printout, but you can adjust the darkness of a copy or of a transmission. Insert a document and press CON- TRAST to adjust the contrast setting. “Dark” prints at the darkest setting. The machine will reset automatically to normal contrast after you finish copying or sending the fax.

Q:When I unplug my machine or if the power goes off, will I lose the information I’ve stored — such as my TTI, autodialer entries, the time and date, etc. — and have to re-enter them?

A:No. There’s a special battery built into your fax machine which protects user settings for several days if power fails or if you decide to move your machine. However, we do advise you to restore power to the machine as soon as possible.

Q:Can I use a dust cover on my fax machine?

A:No! A dust cover blocks air circulation, which could cause your machine to over- heat.

Just in case

Sending faxes

Q:Sometimes, I try to send a fax while using either the optional handset or the MONITOR/CALL feature. But, when the other side answers, I hear a horrible screeching sound, so I hang up. What’s happening?

A:	That was the other fax machine trying to say “Hello” to your machine! You’ll
	hear sounds like that any time you call a fax machine which is set to answer
	automatically (as when you set your machine to Auto Answer mode). It’s by	Started
	using these tones that fax machines are able to send faxes over ordinary phone
	lines. So, next time you hear the tones, press START (and, if you’re using an
	optional handset, hang up) to send a fax.	Getting
Q:	I just sent a fax. However, the number that appeared in my machine’s display
	during the transmission wasn’t the number I dialed. Why?

A:That number you saw is programmed into the remote fax machine by the user. Some users prefer different numbers to appear than the ones they’re really using. And some people don’t know how to change the number once it’s set.

Q:Can I transmit and receive at the same time?

A:No. Use the call request feature (see page 3.43) to ask the person at the remote fax machine if he or she wants to transmit or receive after your fax communica- tion is complete.

Q:Do I have to dial a 1 for a long-distance call?

A:Yes. Dialing a fax number is just like dialing any other phone number, so be sure to include any special long-distance codes or dialing pauses when dialing. Also, remember to include them when you set your autodialer numbers.

Q:	How do I send a fax to an overseas telephone number?	Case
A:	Dialing requirements for international calls may vary depending on your local	in
		Just
	telephone company’s requirements. For most international calls, call 011, then
	dial the appropriate country code, city code and phone number. (You may find
	country and city codes in the front section of your telephone directory.)

Q:Can I transmit if my fax machine runs out of paper?

A:Yes, but confirmation reports (see page 3.40) aren’t available when you trans- mit without recording paper in your fax machine.

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