Toshiba 281C, 451C Client Software CD Now Required, File *.DRV on Client CD Count Not Be Found

5. Troubleshooting

Printer Driver Errors

Printer Driver Installation Error Messages

Setup Needs to Copy Windows NT Files

Problem Description

The wrong port type was selected from the Printer Ports dialog.

Corrective Action

1.Click Cancel until the Add Printer Wizard terminates.

2.Double-click Add Printer from the Printers folder but, when prompted to select a port, choose Local Port.

Client Software CD Now Required

Problem Description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, he selected the printer name from the Add Printer list.

Corrective Action

1.Cancel the Add Printer Wizard.

2.Double-click Add Printer from the Printers folder but, when prompted to locate the driver, click Have Disk.

3.Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate *.inf file.

File *.DRV on Client CD Count Not Be Found

Problem Description

When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the Add Printer list.

Corrective Action

1.Cancel the Add Printer Wizard.

2.Double-click Add Printer from the Printers folder, but when prompted to locate the driver, click Have Disk.

3.Browse to the subdirectory that contains the appropriate *.inf file.

Location Does Not Contain Information About Your

Hardware

Problem Description

The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

Corrective Action

Copy the directory containing the *.inf file to the local drive and resume installation.

Printing Guide — Printer Driver Errors 343