5. Troubleshooting
Command Line Options Not Processed
Problem Description
All print options are sent to this equipment at the start of the print job. If the print file already contains print commands, they override the command line options you set. For example, if the print file specifies the Letter media, and you specify the A4 media option with the lp command, the document is output on letter size paper (provided, of course, that all
Corrective Action
Change the properties in the document you want to print and recreate the print file. Submit the print job using the LP command without setting additional parameters.
Cannot Remember Document Password
Problem Description
There is no way to obtain the password for a Private Print job after it has been sent. A private print job remains in the queue until the correct Document Password is entered.
Corrective Action
The end user must delete the job from the Touch Panel Display or through TopAccess- DocMon and resubmit the Private Print job using a new password. Encourage the user to write down the password so they can enter it to retrieve their jobs from the Touch Panel Display.
Retrieval of Printer Configuration Failed
Problem Description
When accessing the printer properties, the system displayed “Retrieval of printer con- figuration failed”.
Corrective Action
If the printer driver cannot communicate with this equipment — Verify that the system is running. If not, turn it on. Connect to this equipment via TopAccess. If you cannot con- nect, reboot this equipment. If that fails, check the printer driver port assignment to make sure it is correct.
Cannot Print a Job Using SMB
Problem Description
When printing a document using a SMB connection, the job cannot be printed because an error such as “No more connections can be made to this remote computer” and “Your file could not be printed due to an error” are continuously displayed.
Corrective Action
It assumes using SMB printing in a small network. If you can use the Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 as a print server, it is recom- mended to set up for printing via Windows print server. For further information about setting up printing via a Windows print server, see the Network Administration Guide. If you cannot use a Windows print server in your network, use LPR printing for Windows NT 4.0/2000/XP/Server 2003.
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