Toshiba 281C, 351C, 451C

5. Troubleshooting

Printing Guide 341

5.TROUBLESHOOTING

This section describes about troubleshooting for printing features.

• When Printing cannot be Performed...........................................................................................342

• Printer Driver Errors .....................................................................................................................343

• TopAccessDocMon Errors ...........................................................................................................347

Contents

Main SOFTWARE LICENSE AGREEMENT Page TRADEMARKS AND COPYRIGHT Preface About This Guide Conventions About Other Manuals Page Table of Contents Page Page Page Page Page Page Page Page Features and Functions About the Client CD-ROM For Windows For Macintosh For UNIX Page Installing Client Software for Windows About Client Software for Windows Before Installing Client Software When Same Printer Drivers Have Been Installed When GL-DocMon Has Been Installed Type of Printer Drivers System Requirements About Installation Procedure Parallel Port Connection USB Connection Local Area Network over TCP/IP Raw TCP/LPR Printing SMB Printing Internet Connection Novell Printing Novell iPrint Installing Client Software for Parallel Printing Installation for Parallel Printing Using the Installer Installing the client software for parallel printing 2. Page 6. Page 10. 11 . 12. 13. Installation for Parallel Printing by Plug and Play 2. 1. Page Page Page Page Page Page 3. 4. 5. 6. 7. 8. Installation for Parallel Printing by Add Printer Wizard Page Page Page Page Page Page Page 14. 15. 1. Page Page Page Page 15. 16. Installing Client Software for USB Printing Installation for USB Printing by Plug and Play Page Page Page Page Page Page Page Page Page Page Installing Client Software for Raw TCP/LPR Printing Installation for Raw TCP/LPR Printing Using the Installer Windows NT 4.0 Configuring the LPR port for Windows NT 4.0 1. ities CD-ROM. Page Page 8. 1. Page Page Page Page 11 . Installation for Raw TCP/LPR Printing by Add Printer Wizard Page Page Page Page Page Page Page 7. 8. Page Page Page Page 19. 20. Installing Client Software for SMB Printing Installation for SMB Printing Using the Installer 2. 3. Page 8. Page 12. 13. 14. 15. 1. 2. 3. [OK]. Page Page Page Installation for SMB Printing by Point and Print 1. Page 7. 1. 3. Installation for SMB Printing by Add Printer Wizard 1. 2. Page Page Page Page Page Page Page Page Page Page Page Page 16. 17. Installing Client Software for IPP Printing Installation for IPP Printing by Add Printer Wizard Installing the printer driver for IPP printing by Add Printer Wizard Page 4. 5. net, and enter http://[IP address]:631/Print in the URL field. Page Page Page Installing Client Software for Novell Printing Page Page 8. Network path or queue name field, and click [Next]. 9. 10. 11 . 12. 13. Installation for Novell Printing by Point and Print Page Page Page Page 1. 3. Page 8. 9. 10. Installation for Novell Printing by Add Printer Wizard 1. Page Page Page Page Page Page Page Page Page Page Page Page 16. 17. Installing Client Software for Novell iPrint 1. 2. 3. Uninstalling Client Utilities Software When Installed Using the Installer 1. Page Page Page Page Page Installing Client Software for Macintosh About Client Software for Macintosh System Requirements Installing the Printer on Mac OS 8.6/9.x Installing the Macintosh PPD File 1. 2. 3. 4. 5. Page Page 10. 11 . 12. Page 4. 5. Installing the Printer on Mac OS X 10.2.4 to Mac OS X 10.3.x Installing the Macintosh PPD File 1. Page Page Page Page Page Page 5. 6. 7. 1. 2. 3. 4. Page 3. 4. Installing Client Software for UNIX Setting Up the UNIX Filters About UNIX Filters System Requirements Configuring UNIX Printing Using UNIX Filters Installing the UNIX Filters Copying the UNIX filters 2. root. 4. 5. 6. in the correct locations. Continue the procedure for config- uring the print queue. Configuring the Print Queue Creating a Print Queue Using est451cadd Page Page Page Page 2. 3. Page 6. 7. Deleting a print queue manually on OpenUNIX 3. Setting Up the CUPS About CUPS Configuring UNIX Printing Using CUPS the usr/share/cups/model directory. Installing the CUPS for LPR Printing Installing the CUPS for LPR printing Page Page Page 18. 19. 20. 2. 3. 7. 4. 5. 8. 9. 10. 11 . Page Page 3. Page Other Installation Procedures Page Page Page Page Page Printing from Windows Before Using the Printer Driver Configuring the Options 1. 2. 3. Configuring the Options Automatically 1. 2. 3. [Configuration] tab is opened, check on Update Automati- cally. 4. Setting the Department Code 1. 2. 3. Copying the PPD File for Windows 1. 2. Printing from Application Considerations and Limitations How to Print Page 5. Setting Up Print Options How to Setup 1. 2. 1. 2. 1. 2. Page Page Print Options Page Setup Tab Document Printed Image Page Page Page Page Print Job Tab Page Page Layout Tab - Standard Window Page Page Page Page Layout Tab - Booklet Window Page Layout Tab - Multiple Pages per Sheet Window Page Effect Tab Page Page Add/Edit Watermark PostScript Settings Image Quality Tab Page Page Page Font Tab Configuration Tab Page Printing with Extended Print Functionality Printing Various Print Job Types 1. 2. Page Page Page 1. 3. 4. Page Page Page Page 1. 1. 2. 3. 5. 4. 6. 1. 2. 3. 4. 5. Creating a booklet 1. 2. drop down box. 3. enter a width in the Center Margin field. 4. 5. 6. 7. 8. 9. 1. 2. 3. 4. 5. Page Page 7. 8. 9. 1. 2. 1. 2. 3. 4. 5. 6. Page Printing from Macintosh Page 6. Print Options for Page Setup Dialog on Mac OS 8.6/9.x Page Attributes Print Options for Print Dialog on Mac OS 8.6/9.x General Background Printing Color Matching Cover Page Font Settings Job Logging Layout Finishing Options Page Page Page Printing Modes Booklet Mode Options Watermark Options Quality Printing from Application on Mac OS X 10.2.4 to Mac OS X 10.3.x How to Print from Mac OS X 10.2.4 to Mac OS X 10.3.x the application. Setting Options and Printing from Macintosh Computers Printing from Macintosh applications Page Page Attributes Print Options for Print Dialog on Mac OS X 10.2.4 to Mac OS X 10.3.x Copies & Pages Layout Page Duplex Output Options Scheduler Paper Handling Cover Page Error Handling Paper Feed Print Mode Printer Features Printing Modes Quality Page Private Document Password Finishing Page Page DC (Department Code) Booklet Printing from UNIX Printing from an Application Considerations and Limitations Printing Using LP Command Generic lp and lptap Options General Options Print Language Stapling Output Bin Hole Punching Media Type Paper Source Duplexing Paper Size Printing Modes Department Code Smoothing Distinguish Thin Lines Do not Print Blank Pages Toner Save Booklet Modes Page Layout Center Margin Outer Margin Collate Orientation Font Pitch Page Length Color Mode Pure Black and Pure Gray Image Quality Type Halftone Black Over Print PCL5e Specific Options Text Wrapping Left Margin Right Margin Top Margin Text Length Banner Page Banner Options Banner Paper Source Banner Media Type Other Printing Methods FTP Printing 1. 2. 3. 4. Page Page Monitoring Print Jobs with TopAccessDocMon Features and Functions How to Use TopAccessDocMon Running TopAccessDocMon 1. 2. Configuring TopAccessDocMon Accessing configuration Configuring the Start Up Options Configuring the Notifications Configuring the Refresh Rate Changing the refresh rate Finding the Printer Address Monitoring the Printer How to Access the TopAccessDocMon Window 1. 1. 2. 2. 1. 2. 3. found are listed in the list. 4. 1. Page 4. want to monitor from the list and click [OK]. Configuring Discovery Settings TopAccessDocMon Window Page Checking Device Status Changing Monitoring Devices Adding Devices 1. 2. 3. Page Page 4. Click [OK]. Configuring Network Discovery Settings Monitoring Queues Deleting print jobs 1. delete. Page Page 2. 3. Event Notification Page Page When Printing cannot be Performed Printer Driver Errors Printer Driver Installation Error Messages Setup Needs to Copy Windows NT Files Client Software CD Now Required File *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your Hardware This Port is Currently in Use Problem with the Current Printer Setup Printer Driver General Errors Driver Mapped to Wrong Port Command Line Options Not Processed Cannot Remember Document Password Retrieval of Printer Configuration Failed Cannot Print a Job Using SMB Cannot Print a Job as Expected Using PS Printer Driver Cannot Change Settings on Font Tab and Configuration Tab TopAccessDocMon Errors TopAccessDocMon Error Conditions The Device is Not Responding Cannot View Job in TopAccessDocMon Print Queue Cannot Interpret TopAccessDocMon Messages/ Warning/Errors TopAccessDocMon Error Messages TopAccessDocMon Notification Messages Page TopAccessDocMon Printer Status Messages Page Page Page Page Device Status Indicators Page Page Page Page Managing Fonts with Font Manager Page Page Page Internal Fonts List Internal PCL Fonts List Internal PS Fonts List