Printer Driver Errors, TopAccessDocMon Errors | Toshiba 351C, 451C

5. Troubleshooting

TROUBLESHOOTING

This section describes about troubleshooting for printing features.
• When Printing cannot be Performed		342
•	Printer Driver Errors	343
•	TopAccessDocMon Errors	347

Printing Guide

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Image 341

Toshiba 351C, 451C, 281C manual Printer Driver Errors, TopAccessDocMon Errors

Contents

Printing Guide Software License Agreement Limitation of Liability Trademarks and Copyright About Other Manuals About This GuideConventions Printing Guide Preface Table of Contents 150 Printing 193 261 Monitoring Print Jobs 315 Appendix 359 Troubleshooting 341 367 Printing Guide Table of Contents Overview Features and Functions About the Client CD-ROM Extensive Client Platform Support Sophisticated Document Layout and Assembly OptionsVarious Port Options Multiple Job Types For Windows For Unix For Macintosh Other Installation Procedures Installing Client Software for Unix About Client Software for Windows Planning for InstallationBefore Installing Client Software System Requirements Type of Printer Drivers USB Connection About Installation ProcedureParallel Port Connection Raw TCP/LPR Printing Local Area Network over TCP/IP SMB Printing Internet Connection Novell Printing Novell iPrint Installation for Parallel Printing Using the Installer Installing Client Software for Parallel PrintingInstalling the client software for parallel printing Insert the Client Utilities CD-ROM into the CD-ROM drive Click Yes Click Next Select Custom and click Next Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Installation is completed Installation for Parallel Printing by Plug and Play Browse for Folder dialog box appears Select Yes to print a test page and click Finish Click Next Change the name if desired and click Next Installation is completed Before Using the Printer Driver Select only Specify a location and click Next Click Browse Click OK Check Next Click Finish Installation is completed Insert the Client Utilities CD-ROM into the CD-ROM drive Installation for Parallel Printing by Add Printer Wizard Add Printer Wizard dialog box appears Select Local printer and click Next Click Have Disk Installing Client Software Change the name if desired and click Next Select My Computer and click Next Select LPT1 and click Next Click Cancel Select whether this printer is shared or not, and click Next 2003 Double-click the Add Printer icon Click Browse Click OK Select the printer driver and click Next Change the name if desired and click Next Installation for USB Printing by Plug and Play Installing Client Software for USB Printing Connect the USB cable to this equipment and your com- puter Check only the Specify a location check box and click Browse Click Finish Check only the Specify a location check box and click Browse Click Next Change the name if desired and click Next Installation is completed Click OK Check Next Insert the Client Utilities CD-ROM into the CD-ROM drive Click Next Installation for Raw TCP/LPR Printing Using the Installer Installing Client Software for Raw TCP/LPR Printing Display the Ports tab and click Add Port Click Close to close the Printer Ports dialog box Select LPR Port and click New Port Before Using the Printer Driver Display the Ports tab and click Add Port Select Standard TCP/IP Port and click New Port Select Standard and click Next Click Next Installation for Raw TCP/LPR Printing by Add Printer Wizard Select My Computer and click Next Click Add Port Select LPR Port and click New Port Click Have Disk Installing Client Software Windows 2000/XP/Server 2003 Add Standard TCP/IP Printer Port Wizard dialog box appears Select Standard and click Next Click Finish Click Have Disk Click OK Select the printer driver and click Next Change the name if desired and click Next Installation for SMB Printing Using the Installer Installing Client Software for SMB Printing Installing the client software for SMB printing Click Yes Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Click Start Discovery Using the Discovery Functions to Specify the SMB PortSearching the equipment automatically Click Discovery Select the equipment that you want to connect and click OK TopAccessDocMon Local Discovery dialog box appears Enter each item to specify the printer address and click OK Click Manual Selection Installing Client Software Installation for SMB Printing by Point and Print Installing Client Software Click Yes Printer driver is installed Install the printer driver by Add Printer Wizard Installation for SMB Printing by Add Printer Wizard Select Other and Local Port, and click OK Display the Details tab and click Add Port Enter \\NetBIOS Name\print in the field and click OK Select Local Port and click New Port Printing Guide Installing Client Software for Windows 103 104 Printing Guide Installing Client Software for Windows 105 106 Printing Guide Installing Client Software for Windows 107 108 Printing Guide Installing Client Software for Windows 109 110 Printing Guide Installing Client Software for Windows 111 Installation for IPP Printing by Add Printer Wizard Installing Client Software for IPP Printing Double-click the Add Printers icon 114 Click OK Click Have Disk Click OK Select the printer driver and click OK Printing Guide Installing Client Software for Windows 117 Windows 98/ME Installing Client Software for Novell PrintingWindows NT Windows 2000/XP/Server Installation for Novell Printing Using the Installer 120 \\Nwsrv\mfpqueue 122 Installation for Novell Printing by Point and Print 124 Select whether printing MS-DOS-based programs and click Next 126 Printing Guide Installing Client Software for Windows 127 128 Printing Guide Installing Client Software for Windows 129 Installation for Novell Printing by Add Printer Wizard Printing Guide Installing Client Software for Windows 131 132 Printing Guide Installing Client Software for Windows 133 134 Printing Guide Installing Client Software for Windows 135 136 Printing Guide Installing Client Software for Windows 137 138 Printing Guide Installing Client Software for Windows 139 140 Printing Guide Installing Client Software for Windows 141 142 Installing the printer driver for Novell iPrint Installing Client Software for Novell iPrint Uninstalling all Client Utilities Software Uninstalling Client Utilities SoftwareWhen Installed Using the Installer Select Remove and click Next Click OK Click Yes to delete the setting files Uninstalling only the components that you want to remove Printing Guide Installing Client Software for Windows 147 Click the File menu and select Server Properties When Installed Using Add Printer Wizard Confirmation dialog box appears PostScript Printer Description File Planning for Installation System RequirementsAbout Client Software for Macintosh Configuring Macintosh LPR printing Configuring the Printer on Mac OS 8.6/9.xLPR Printing AppleTalk Printing Start the Desktop Printer Utility Double-click the desktop printer icon that you created Click Change... in the LPR Printer Selection area FInisher Click the Printing menu and select Change Setup Click Apple menu and select Chooser Configuring Macintosh AppleTalk printing Close the Chooser Dialog box Installing the Printer on Mac OS X 10.2.4 to Mac OS X Enter the name and password, and click OK Double-click the icon in the installer windowDouble-click the GZ file on the desktop Click Continue Click Continue Click Agree IP Printing Configuring the Printer on Mac OSClick Install or Upgrade Click Add Select IP Printing in the drop down box Continue the procedure to configure the installable options Select this equipment displayed in the list When IPP SSL is enabled on the Equipment Configuring Macintosh IPP Printing Printer Model Toshiba Click Add by pressing the option button Select Installable Options in the drop down menu Configuring the Installable Options Click Apply Changes and close the window Set the following options Setting Up the Unix Filters About Unix Filters Installing the Unix Filters Configuring Unix Printing Using Unix FiltersEnter the following command and check the output System Requirements Configuring the Print Queue Change to the root directory Enter the following commandUring the print queue Creating a print queue Log on to the root account Add a line as below in the queue name.conf Save the file Enter the following command Ps -ef grep lpsched grep -iv grep /dev/null 2&1 Open your Linux/UNIX editor Create the following file Changing the Default Values If the above file exists, enter the following command Est451crm queue name Deleting the Print Queue Usr/sbin/lpadmin -x queue name Development Environment Setting Up the CupsImplementation Method Supplied Components About Cups Configuring Unix Printing Using CupsInstalling the Cups for LPR Printing Click OK Enter the following command When using the Red Hat Linux, enter the following com- mandSelect Cups and click OK Click the Manage Printers link Click Add Printer 180 Cd /usr/lib/cups/backend Installing the Cups for IPP Printing Chmod 600 /etc/cups/ssl/server Add IPP Printer Add a new https printer by clicking Add Printer Modifying or Configuring PrinterModifying Printer Model/Driver Toshiba Click the Manage Printers link in the startup Click Configure Printer Configuring Printer Option, please see the following section Uninstalling Printer Click Delete Printer Installing Client Software from TopAccess Other Installation Procedures Click the File Name link that you want to download Click the Macintosh PPD Files link Click the Unix Filters link Printing Guide Other Installation Procedures 191 192 Printing For Windows 2000/XP/Server Before Using the Printer DriverConfiguring the Options For Windows NT Configuring the Options Manually Display the Configuration tab and set the following options Printing Guide Printing from Windows 197 Setting the Department Code Entering department code Copying the PPD File for Windows Printing from Application Considerations and Limitations How to Print Click OK to save the settings How to Setup Setting Up Print OptionsSetting Initial Values of Print Options Click OK or Print to print a document Configure the print options on each tab Setting Print Options for Each Print JobSaving profile Click Save As... at the Profile group Enter the profile name and click OK Click Yes to delete the selected profile Print Options Restore Defaults Configuration TabCancel Image Quality Tab Manual Scale Setup TabOriginal Paper Size Primary Tab Dialog Tab Manufacturer Print Paper SizeTab Extension Image Shift Width Paper Type Paper Source Number of Copies OrientationCopy Handling Color Hole Punch Sided Printing Normal Print Print Job TabScheduled Print Private Print Store to e-Filing Print to Overlay FileDestination Department Printing Guide Printing from Windows 217 Use Front Cover Layout Tab Standard WindowSource Print Style Insert Use Back Cover Pages Interleave Pages Duplicate Output Document Layout Layout Tab Booklet Window Outer Margin Center MarginUnits Staple Down the Center Draw Border Around Pages Layout Tab Multiple Pages per Sheet WindowNumber of pages per sheet 226 Effect Tab for PCL6 and PCL5c Effect Tab Add Effect Tab for PS3 WatermarkEdit Delete Print over the document PostScript SettingsRotate 180 degrees Mirror Center Watermark PositionCaption Font Name Font Size Print Error Information10Angle Solid Image Quality Tab For PCL5c Printer Driver Image Quality Type Saturation BrightnessPure Gray For PS3 Printer Driver Pure Black Black Over Print TrueType Options Font Tab Substitution Table Edit Configuration TabRun Font Manager Pedestal 12Update Now Enable Snmp Communication13Update Automatically Hole Punch Unit Printing Various Print Job Types Printing with Extended Print FunctionalityAbout Tab Printing Scheduled Print Jobs Printing Private Print Jobs Press the Private button Select the appropriate user name Press the JOB Status button on the control panel Printing Proof Print Jobs Press the Release button Storing to e-Filing Creating An Overlay FileEnter a overlay image name and then click OK Sort Printing Printing with Various Layout and Finishing Options Output with grouping of each page within a set Printing Color Document in Gray scale Enlarge/Reduce Printing Output is stapled for each copy Printing or Inserting Sheets from Different Paper Sources Printing on Both Sides of a Sheet Printing Guide Printing from Windows 249 Printing Booklets Interleaving Pages Printing Guide Printing from Windows 251 Printing Several Reduced Pages per Sheet Printing Guide Printing from Windows 253 254 Using Watermarks Enter the font size in the Font Size field Enter the watermark text in the Caption field Creating An Overlay File Click OK to save the watermark settings Printing on a Tab Paper Place tab paper on the drawer or bypass tray Print job is printed on the tab paper Selecting the Printer in the Chooser How to Print from Mac OS 8.6 orPrinting from Application on Mac OS 8.6 to Close the Chooser window Setting Options and Printing from Macintosh Computer Click Print to print a document Print Options for Page Setup Dialog on Mac OS 8.6/9.xAttributes Format for General Print Options for Print Dialog on Mac OS 8.6/9.xScale Copies Print Time Background PrintingPrint Cover Color Matching Job Logging Font Settings Job Documentation LayoutJob Documentation Folder Per sheet Layout direction Finishing OptionsBorder Print on Both Sides Stapling Printing Guide Printing from Macintosh 271 272 Department Code Print ModePrinting Modes Booklet Page Size Booklet Mode OptionsBooklet Page Layout Booklet Center Margin Watermark Options Watermark Outline Color Resolution TypeQuality Setting Options and Printing from Macintosh Computers How to Print from Mac OS X 10.2.4 to Mac OS XPrinting from Application on Mac OS X 10.2.4 to Mac OS X Pure Black and Gray 278 JB5 Paper Size Menu Submenu 10.2.x 10.3.x References For Mac OS X 10.2.4 to Copies & Pages Two Sided Printing For Mac OS X Per Sheet Duplex Format Output OptionsSave as File Paper Handling SchedulerPrint Document Priority Billing Info Reverse page orderCover Page Type PostScript Error Error HandlingTray Switching Paper Feed Remaining from Print ModeFirst page from Printing Modes Printer Features Department Code DC On Quality Printing Guide Printing from Macintosh 291 Password Digit Private Document Password Finishing 294 Printing Guide Printing from Macintosh 295 Department Code DC Digit DC Department Code Left to Right Page Layout Booklet Printing from an Application Printing Using LP CommandGeneric lp and lptap Options Copies Title General OptionsPrint Language Stapling Hole Punching Output Bin Paper Source Media Type Paper Size Duplexing B5-JIS Department Code Distinguish Thin Lines SmoothingDo not Print Blank Pages Toner Save Left2right=off Collate Center MarginOuter Margin Orientation Color ModeFont Pitch Length Image Quality Type Pure Black and Pure GrayHalftone Black Over Print Text Wrapping PCL5e Specific OptionsLeft Margin Right Margin Banner Text Length Banner Options Banner Media Type FTP Printing Printing a file using the FTP command Printing a file using the email client Type the following command and press the Enter keyEmail Printing File is sent to this equipment and spooled in the queue Monitoring Print Jobs Running TopAccessDocMon Features and FunctionsHow to Use TopAccessDocMon Document Monitor Taskbar Menu Starting TopAccessDocMon Accessing configuration Configuring TopAccessDocMonConfiguring the Start Up Options Run the document monitor when starting Windows Events Configuring the Notifications Method Configuring the Refresh RateItem/Refresh Rate Change Rate Finding the Printer Address Accessing from the Document Monitor Menu How to Access the TopAccessDocMon WindowAccessing from the Printers File Menu Monitoring the Printer Searching for a Printer Click the File menu and select TopAccessDocMon Click Start Discovery to begin the process TopAccessDocMon Local Discovery dialog box appears 326 Devices Network Enable IPX/SPX Search Menu Bar Options TopAccessDocMon WindowNetwork Enable TCP/IP Search Status Document Monitoring TabsStatus Bar Printer Icon Checking Device StatusConnection Status Adding Devices Changing Monitoring Devices TopAccessDocMon Network Discovery dialog box appears TopAccessDocMon Network Discovery dialog box appears Enter each item to specify the printer address Devices Find All Devices on the Network Devices Find Toshiba Devices Job status information Monitoring Queues Enter the number of copies and click OK Click Document menu and select Cancel Selected scheduled print job is immediately printed Enter the 5-digit department code and click OK Event NotificationClick Document menu and select Release 340 TopAccessDocMon Errors Printer Driver Errors Print Job Status Messages Client Error for Windows PlatformClient Error for Macintosh Platform Client Software CD Now Required Problem DescriptionFile *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your Hardware This Port is Currently in Use Problem with the Current Printer SetupPrinter Driver General Errors Driver Mapped to Wrong Port Cannot Remember Document Password Command Line Options Not ProcessedRetrieval of Printer Configuration Failed Cannot Print a Job Using SMB Cannot Change Settings on Font Tab and Configuration Tab Cannot Print a Job as Expected Using PS Printer Driver Device is Not Responding TopAccessDocMon Error ConditionsCannot View Job in TopAccessDocMon Print Queue TopAccessDocMon Notification Messages Cannot Interpret TopAccessDocMon MessagesTopAccessDocMon Error Messages Before it was put into a held state. This may occur because Status Details Description TopAccessDocMon Printer Status Messages Troubleshooting 352 Operator’s Manual for Basic Function for Refer to the Operator’s Manual for Basic Device Status Indicators 356 Printing Guide TopAccessDocMon Errors 357 358 Appendix Searching Fonts Installing Font ManagerSelect which drive you want to search for fonts Searched fonts are displayed at the Available Font list Removing Fonts from the Computer Installing Fonts in WindowsUninstalling Fonts in Windows Click OK Created group is added to the Font Groups list Displaying Font PreviewSource files of the fonts are deleted from the hard drive Sorting by Name Sorting Fonts in the ListSorting by Font Type Inverting the Alphabetical Order Internal PCL Fonts List Internal Fonts List Internal PS Fonts List 366 Index Index 219 235 FC-281C/351C/451C OME05005000 Multifunctional Digital Color Systems