5. Troubleshooting
•Look at the Touch Panel Display for error messages. For instance, a prompt to load paper holds up subsequent jobs in the queue.
•In a Peer to Peer environment, the job may be queued on the Microsoft Windows operating system print spooler and, consequently, not available in Current Jobs or the Jobs Log. If you do not see any error messages and the printer seems to be working fine, resubmit the job.
•The job may be in the Novell print queue and thus, not visible for the moment. Use NWAdmin or PCONSOLE to see if there are any queue errors.
Cannot Interpret TopAccessDocMon Messages/
Warning/Errors
Problem Description
The device status indicates the current state of the copier to which print jobs are being submitted.
Corrective Action
For an explanation of device status messages, refer to the following section.
P.348 "TopAccessDocMon Notification Messages"
P.350 "TopAccessDocMon Printer Status Messages"
TopAccessDocMon Error Messages
When the error message or printer status message is displayed, refer to the following section to find your corrective action.
P.348 "TopAccessDocMon Notification Messages"
P.350 "TopAccessDocMon Printer Status Messages"
TopAccessDocMon Notification Messages
The following table shows the notification messages displayed and helps you to find more information about resolving it.
Message | Description |
|
|
Your document has been | User has sent a print job and it has finished printing success- |
printed. | fully. |
|
|
Your private print document is | User has sent a private print job and it is ready for the user to |
now being held. | walk to copier and activate the job. |
|
|
Your proof set has been | User has sent a private print job and a proof copy of a multi- |
printed. | copy job has printed, and it is ready for the user to review |
| before releasing and printing the remaining copies. |
|
|
Your fax has been transmit- | User has sent a fax job and it has finished faxing successfully. |
ted successfully. |
|
|
|
348 | Printing Guide — TopAccessDocMon Errors |
