5. Troubleshooting
Message | Description |
|
|
Your document has been | User had sent a print job and it has been changed to a can- |
cancelled. | celled state. This can happen when a paper size is not avail- |
| able and the timeout has expired. Ensure proper paper has |
| been set to this equipment and resubmit the job. |
| If this message is notified after sending a private, proof, or |
| scheduled print job, the private or proof print job was cancelled |
| before it was put into a held state. This may occur because of |
| a missing byte or memory failure. In this case, ask your admin- |
| istrator to maintain the available hard disk space to store the |
| jobs, or delete the unnecessary jobs stored and resubmit the |
| job. |
|
|
Your document cannot be | User has sent a print job and it was rendered unserviceable by |
printed due to error. | this equipment. Make sure you use the correct printer driver. |
|
|
Fax transmission failure | The the transmission of a fax job that was sent using |
| driver failed. Make sure you specify the correct destinations. |
|
|
Document is held as invalid | The print job is held as an invalid job because of an invalid |
| department code. Make sure you specify the correct depart- |
| ment code. |
|
|
The printer has a paper jam. | A paper jam has occurred. Remove the jam and resubmit the |
| job. |
|
|
The printer is offline. | The printer is offline. This may be displayed by monitoring |
| other TOSHIBA device, such as |
| on. Turn the printer online and resubmit the job. |
|
|
The printer is out of paper. | One of the drawers is out of paper. Add paper. |
|
|
The printer door is open. | One of the doors is opened. Close the door. |
|
|
The printer requires attention. | An error has occurred. Go to the Touch Panel Display to see |
| the type of error. For more details on resolving the error, refer |
| to the Operator’s Manual for Basic Function or consult your |
| network administrator. |
|
|
The yellow toner is Empty. | One of the toner cartridges is empty. Replace it. |
The magenta toner is Empty. | Toner Empty message for yellow, magenta, cyan toners are |
The cyan toner is Empty. | displayed only for |
The black toner is Empty. |
|
|
|
The used toner container is | The toner bag is full. Replace the toner bag. |
full. |
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|
Printing Guide — TopAccessDocMon Errors | 349 |
