5. Troubleshooting
342 Printing Guide — When Printing cannot be Performed
When Printing cannot be Performed
NOTE: This problem can arise as the result of a hardware malfunction, a network communica-
tion or configuration problem. Before troubleshooting the client error, ask your adminis-
trator to troubleshoot the hardware or network errors. Those troubleshooting are
described in the Network Administration Guide.
The following checklist helps you identify the source of the error and directs to you
where you can find more information about resolving it.
Client Error for Windows Platform
Client Error for Macintosh Platform
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in
the Job Status tab and Print Log page in the Logs tab.
No Check... Yes No For Instruction, Go To...
1 Have you ever printed success-
fully from this client workstation?
Next
Step
Ø
Ö
P.344 "Driver Mapped to
Wrong Port"
2 Do you set up the printer driver
other than a SMB connection?
Next
Step
Ø
Ö
P.345 "Cannot Print a
Job Using SMB"
3 Open TopAccessDocMon and
note the taskbar connection icon
and status bar message. Is this
equipment responding?
Next
Step
Ø
Ö
P.347 "The Device is Not
Responding"
4 Try resubmitting the job. Does
the printer status read “Docu-
ment has printed successfully”?
End Ö
P.348 "Cannot Interpret
TopAccessDocMon Mes-
sages/Warning/Errors"
No Check... Yes No For Instruction, Go To...
1 Is this equipment you created
selected in the Chooser? End Ö P.150 "Installing the
Printer on Mac OS 8.6/9.x"
Error Code Cause Corrective Action
402F
PM size error 1200 dpi print jobs cannot be printed without
the optional expansion memory. Send a print
job with a 600 dpi setting.
4031 HDD full error Delete unnecessary private print jobs and
invalid department print jobs.
A221 Job canceled (Job was canceled.)
A222
Power failure Check if the power cable is connected properly
and it is inserted securely. Check if the power
voltage is unstable.