5. Troubleshooting
When Printing cannot be Performed
NOTE: This problem can arise as the result of a hardware malfunction, a network communica- tion or configuration problem. Before troubleshooting the client error, ask your adminis- trator to troubleshoot the hardware or network errors. Those troubleshooting are described in the Network Administration Guide.
The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it.
Client Error for Windows Platform
No | Check... | Yes | No | For Instruction, Go To... |
|
|
|
|
|
1 | Have you ever printed success- | Next |
| P.344 "Driver Mapped to |
| fully from this client workstation? | Step | Ö | Wrong Port" |
|
| Ø |
|
|
|
|
|
|
|
2 | Do you set up the printer driver | Next |
| P.345 "Cannot Print a |
| other than a SMB connection? | Step | Ö | Job Using SMB" |
|
| Ø |
|
|
|
|
|
|
|
3 | Open TopAccessDocMon and | Next |
| P.347 "The Device is Not |
| note the taskbar connection icon |
| Responding" | |
| Step | Ö | ||
| and status bar message. Is this |
| ||
| Ø |
|
| |
| equipment responding? |
|
|
|
|
|
|
|
|
4 | Try resubmitting the job. Does | End |
| P.348 "Cannot Interpret |
| the printer status read “Docu- | Ö | TopAccessDocMon Mes- | |
| ment has printed successfully”? |
|
| sages/Warning/Errors" |
|
|
|
|
|
Client Error for Macintosh Platform
No | Check... | Yes | No | For Instruction, Go To... |
|
|
|
|
|
1 | Is this equipment you created | End | Ö | P.150 "Installing the |
| selected in the Chooser? | Printer on Mac OS 8.6/9.x" | ||
|
|
| ||
|
|
|
|
|
Print Job Status Messages
The status and result of the print jobs is indicated as following in the Print Job page in the Job Status tab and Print Log page in the Logs tab.
Error Code | Cause | Corrective Action |
|
|
|
| PM size error | 1200 dpi print jobs cannot be printed without |
402F |
| the optional expansion memory. Send a print |
|
| job with a 600 dpi setting. |
|
|
|
4031 | HDD full error | Delete unnecessary private print jobs and |
| invalid department print jobs. | |
|
| |
|
|
|
A221 | Job canceled | (Job was canceled.) |
|
|
|
| Power failure | Check if the power cable is connected properly |
A222 |
| and it is inserted securely. Check if the power |
|
| voltage is unstable. |
|
|
|
342 | Printing Guide — When Printing cannot be Performed |
