Troubleshooting | Toshiba 451C, 281C, 351C instruction

5. Troubleshooting

Status	Details	Description

Cover Open	Platen Cover Open - Please	Close the Platen Cover.
	Close Cover

	Front Cover Open - Please	Close the Front Cover.
	Close Cover.

	Main Feeding Cover Open -	Close the Main Part Feeding Cover.
	Please Close Cover.

	Transfer Cover Open -	Close the Transfer Cover.
	Please Close Cover.

	Lower Side Cover Open -	Close the Large Capacity Feeder Feeding
	Please Close Cover.	Cover.

	Drawer Open - Please Close	Close the Drawer Cover.
	Cover.

	Auto Duplex Unit Cover Open	Close the duplex unit cover.
	- Please Close Cover.

	Relay Unit Cover Open -	Close the Relay Unit Cover.
	Please Close Cover.

	Finisher Door Open - Please	Close the Finisher Door.
	Close Door.

	Lower Tray Transport Cover	Close the Lower Tray Transport Cover.
	Open - Please Close Cover.

	Lower Tray Delivery Cover	Close the Lower Tray Delivery Cover.
	Open - Please Close Cover.

	Lower Tray Front Cover Open	Close the Lower Tray Front Cover.
	- Please Close Cover.

	Hole Punch Unit Front Cover	Close the Punch Unit Front Cover.
	Open - Please Close Cover.

	Hole Punch Unit Cover Open	Close the Punch Unit Cover.
	- Please Close Cover.

	Inserter Unit Cover Open -	Close the Inserter Unit Cover.
	Please Close Cover

	Exit Cover Open - Please	Close the Exit Cover.
	Close Cover

	Job Separator Cover Open -	Close the Job Separator Cover.
	Please Close Cover.	This error message is only displayed for e-
		STUDIO450 Series, and e-STUDIO280
		Series.

	Offset Tray Cover Open -	Close the Offset Tray Cover.
	Please Close Cover.	This error message is only displayed for e-
		STUDIO450 Series, and e-STUDIO280
		Series.

Printing Guide — TopAccessDocMon Errors

351

Image 351

Toshiba 451C, 281C, 351C manual Troubleshooting

Contents

Printing Guide Software License Agreement Limitation of Liability Trademarks and Copyright About This Guide ConventionsAbout Other Manuals Printing Guide Preface Table of Contents 150 Printing 193 261 Monitoring Print Jobs 315 Appendix 359 Troubleshooting 341 367 Printing Guide Table of Contents Overview Features and Functions About the Client CD-ROM Multiple Job Types Sophisticated Document Layout and Assembly OptionsExtensive Client Platform Support Various Port Options For Windows For Unix For Macintosh Other Installation Procedures Installing Client Software for Unix Planning for Installation Before Installing Client SoftwareAbout Client Software for Windows System Requirements Type of Printer Drivers About Installation Procedure Parallel Port ConnectionUSB Connection Raw TCP/LPR Printing Local Area Network over TCP/IP SMB Printing Internet Connection Novell Printing Novell iPrint Insert the Client Utilities CD-ROM into the CD-ROM drive Installing Client Software for Parallel PrintingInstallation for Parallel Printing Using the Installer Installing the client software for parallel printing Click Yes Click Next Select Custom and click Next Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Installation is completed Installation for Parallel Printing by Plug and Play Browse for Folder dialog box appears Select Yes to print a test page and click Finish Click Next Change the name if desired and click Next Installation is completed Before Using the Printer Driver Select only Specify a location and click Next Click Browse Click OK Check Next Click Finish Installation is completed Insert the Client Utilities CD-ROM into the CD-ROM drive Installation for Parallel Printing by Add Printer Wizard Add Printer Wizard dialog box appears Select Local printer and click Next Click Have Disk Installing Client Software Change the name if desired and click Next Select My Computer and click Next Select LPT1 and click Next Click Cancel Select whether this printer is shared or not, and click Next 2003 Double-click the Add Printer icon Click Browse Click OK Select the printer driver and click Next Change the name if desired and click Next Installation for USB Printing by Plug and Play Installing Client Software for USB Printing Connect the USB cable to this equipment and your com- puter Check only the Specify a location check box and click Browse Click Finish Check only the Specify a location check box and click Browse Click Next Change the name if desired and click Next Installation is completed Click OK Check Next Insert the Client Utilities CD-ROM into the CD-ROM drive Click Next Installation for Raw TCP/LPR Printing Using the Installer Installing Client Software for Raw TCP/LPR Printing Display the Ports tab and click Add Port Click Close to close the Printer Ports dialog box Select LPR Port and click New Port Before Using the Printer Driver Display the Ports tab and click Add Port Select Standard TCP/IP Port and click New Port Select Standard and click Next Click Next Installation for Raw TCP/LPR Printing by Add Printer Wizard Select My Computer and click Next Click Add Port Select LPR Port and click New Port Click Have Disk Installing Client Software Windows 2000/XP/Server 2003 Add Standard TCP/IP Printer Port Wizard dialog box appears Select Standard and click Next Click Finish Click Have Disk Click OK Select the printer driver and click Next Change the name if desired and click Next Installation for SMB Printing Using the Installer Installing Client Software for SMB Printing Installing the client software for SMB printing Click Yes Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Using the Discovery Functions to Specify the SMB Port Searching the equipment automatically Click DiscoveryClick Start Discovery Select the equipment that you want to connect and click OK TopAccessDocMon Local Discovery dialog box appears Enter each item to specify the printer address and click OK Click Manual Selection Installing Client Software Installation for SMB Printing by Point and Print Installing Client Software Click Yes Printer driver is installed Install the printer driver by Add Printer Wizard Installation for SMB Printing by Add Printer Wizard Select Other and Local Port, and click OK Display the Details tab and click Add Port Enter \\NetBIOS Name\print in the field and click OK Select Local Port and click New Port Printing Guide Installing Client Software for Windows 103 104 Printing Guide Installing Client Software for Windows 105 106 Printing Guide Installing Client Software for Windows 107 108 Printing Guide Installing Client Software for Windows 109 110 Printing Guide Installing Client Software for Windows 111 Installation for IPP Printing by Add Printer Wizard Installing Client Software for IPP Printing Double-click the Add Printers icon 114 Click OK Click Have Disk Click OK Select the printer driver and click OK Printing Guide Installing Client Software for Windows 117 Windows 2000/XP/Server Installing Client Software for Novell PrintingWindows 98/ME Windows NT Installation for Novell Printing Using the Installer 120 \\Nwsrv\mfpqueue 122 Installation for Novell Printing by Point and Print 124 Select whether printing MS-DOS-based programs and click Next 126 Printing Guide Installing Client Software for Windows 127 128 Printing Guide Installing Client Software for Windows 129 Installation for Novell Printing by Add Printer Wizard Printing Guide Installing Client Software for Windows 131 132 Printing Guide Installing Client Software for Windows 133 134 Printing Guide Installing Client Software for Windows 135 136 Printing Guide Installing Client Software for Windows 137 138 Printing Guide Installing Client Software for Windows 139 140 Printing Guide Installing Client Software for Windows 141 142 Installing the printer driver for Novell iPrint Installing Client Software for Novell iPrint Uninstalling Client Utilities Software When Installed Using the InstallerUninstalling all Client Utilities Software Select Remove and click Next Click OK Click Yes to delete the setting files Uninstalling only the components that you want to remove Printing Guide Installing Client Software for Windows 147 Click the File menu and select Server Properties When Installed Using Add Printer Wizard Confirmation dialog box appears Planning for Installation System Requirements About Client Software for MacintoshPostScript Printer Description File AppleTalk Printing Configuring the Printer on Mac OS 8.6/9.xConfiguring Macintosh LPR printing LPR Printing Start the Desktop Printer Utility Double-click the desktop printer icon that you created Click Change... in the LPR Printer Selection area FInisher Click the Printing menu and select Change Setup Click Apple menu and select Chooser Configuring Macintosh AppleTalk printing Close the Chooser Dialog box Installing the Printer on Mac OS X 10.2.4 to Mac OS X Click Continue Double-click the icon in the installer windowEnter the name and password, and click OK Double-click the GZ file on the desktop Click Continue Click Agree Configuring the Printer on Mac OS Click Install or UpgradeIP Printing Click Add Select IP Printing in the drop down box Continue the procedure to configure the installable options Select this equipment displayed in the list When IPP SSL is enabled on the Equipment Configuring Macintosh IPP Printing Printer Model Toshiba Click Add by pressing the option button Select Installable Options in the drop down menu Configuring the Installable Options Click Apply Changes and close the window Set the following options Setting Up the Unix Filters About Unix Filters System Requirements Configuring Unix Printing Using Unix FiltersInstalling the Unix Filters Enter the following command and check the output Creating a print queue Log on to the root account Change to the root directory Enter the following commandConfiguring the Print Queue Uring the print queue Add a line as below in the queue name.conf Save the file Enter the following command Ps -ef grep lpsched grep -iv grep /dev/null 2&1 Open your Linux/UNIX editor Create the following file Changing the Default Values If the above file exists, enter the following command Est451crm queue name Deleting the Print Queue Usr/sbin/lpadmin -x queue name Supplied Components Setting Up the CupsDevelopment Environment Implementation Method Configuring Unix Printing Using Cups Installing the Cups for LPR PrintingAbout Cups Click the Manage Printers link When using the Red Hat Linux, enter the following com- mandClick OK Enter the following command Select Cups and click OK Click Add Printer 180 Cd /usr/lib/cups/backend Installing the Cups for IPP Printing Chmod 600 /etc/cups/ssl/server Add IPP Printer Model/Driver Toshiba Modifying or Configuring PrinterAdd a new https printer by clicking Add Printer Modifying Printer Click the Manage Printers link in the startup Click Configure Printer Configuring Printer Option, please see the following section Uninstalling Printer Click Delete Printer Installing Client Software from TopAccess Other Installation Procedures Click the File Name link that you want to download Click the Macintosh PPD Files link Click the Unix Filters link Printing Guide Other Installation Procedures 191 192 Printing Before Using the Printer Driver Configuring the OptionsFor Windows 2000/XP/Server For Windows NT Configuring the Options Manually Display the Configuration tab and set the following options Printing Guide Printing from Windows 197 Setting the Department Code Entering department code Copying the PPD File for Windows Printing from Application Considerations and Limitations How to Print Click OK to save the settings Click OK or Print to print a document Setting Up Print OptionsHow to Setup Setting Initial Values of Print Options Click Save As... at the Profile group Setting Print Options for Each Print JobConfigure the print options on each tab Saving profile Enter the profile name and click OK Click Yes to delete the selected profile Print Options Image Quality Tab Configuration TabRestore Defaults Cancel Setup Tab Original Paper SizeManual Scale Image Shift Width Print Paper SizePrimary Tab Dialog Tab Manufacturer Tab Extension Paper Type Paper Source Color OrientationNumber of Copies Copy Handling Hole Punch Sided Printing Private Print Print Job TabNormal Print Scheduled Print Department Print to Overlay FileStore to e-Filing Destination Printing Guide Printing from Windows 217 Print Style Layout Tab Standard WindowUse Front Cover Source Insert Use Back Cover Pages Interleave Pages Duplicate Output Document Layout Layout Tab Booklet Window Staple Down the Center Center MarginOuter Margin Units Layout Tab Multiple Pages per Sheet Window Number of pages per sheetDraw Border Around Pages 226 Effect Tab for PCL6 and PCL5c Effect Tab Delete Effect Tab for PS3 WatermarkAdd Edit Mirror PostScript SettingsPrint over the document Rotate 180 degrees Font Name PositionCenter Watermark Caption Solid Print Error InformationFont Size 10Angle Image Quality Tab For PCL5c Printer Driver Image Quality Type For PS3 Printer Driver BrightnessSaturation Pure Gray Pure Black Black Over Print TrueType Options Font Tab Pedestal Configuration TabSubstitution Table Edit Run Font Manager Hole Punch Unit Enable Snmp Communication12Update Now 13Update Automatically Printing Scheduled Print Jobs Printing with Extended Print FunctionalityPrinting Various Print Job Types About Tab Printing Private Print Jobs Press the Private button Select the appropriate user name Press the JOB Status button on the control panel Printing Proof Print Jobs Press the Release button Creating An Overlay File Enter a overlay image name and then click OKStoring to e-Filing Sort Printing Printing with Various Layout and Finishing Options Output with grouping of each page within a set Printing Color Document in Gray scale Enlarge/Reduce Printing Output is stapled for each copy Printing or Inserting Sheets from Different Paper Sources Printing on Both Sides of a Sheet Printing Guide Printing from Windows 249 Printing Booklets Interleaving Pages Printing Guide Printing from Windows 251 Printing Several Reduced Pages per Sheet Printing Guide Printing from Windows 253 254 Using Watermarks Enter the font size in the Font Size field Enter the watermark text in the Caption field Creating An Overlay File Click OK to save the watermark settings Printing on a Tab Paper Place tab paper on the drawer or bypass tray Print job is printed on the tab paper How to Print from Mac OS 8.6 or Printing from Application on Mac OS 8.6 toSelecting the Printer in the Chooser Close the Chooser window Setting Options and Printing from Macintosh Computer Format for Print Options for Page Setup Dialog on Mac OS 8.6/9.xClick Print to print a document Attributes Copies Print Options for Print Dialog on Mac OS 8.6/9.xGeneral Scale Background Printing PrintPrint Time Cover Color Matching Job Logging Font Settings Per sheet LayoutJob Documentation Job Documentation Folder Print on Both Sides Finishing OptionsLayout direction Border Stapling Printing Guide Printing from Macintosh 271 272 Print Mode Printing ModesDepartment Code Booklet Center Margin Booklet Mode OptionsBooklet Page Size Booklet Page Layout Watermark Options Color Resolution Type QualityWatermark Outline Pure Black and Gray How to Print from Mac OS X 10.2.4 to Mac OS XSetting Options and Printing from Macintosh Computers Printing from Application on Mac OS X 10.2.4 to Mac OS X 278 JB5 Paper Size Menu Submenu 10.2.x 10.3.x References For Mac OS X 10.2.4 to Copies & Pages Two Sided Printing For Mac OS X Per Sheet Duplex Output Options Save as FileFormat Priority SchedulerPaper Handling Print Document Reverse page order Cover Page TypeBilling Info Paper Feed Error HandlingPostScript Error Tray Switching Print Mode First page fromRemaining from Printing Modes Printer Features Department Code DC On Quality Printing Guide Printing from Macintosh 291 Password Digit Private Document Password Finishing 294 Printing Guide Printing from Macintosh 295 Department Code DC Digit DC Department Code Left to Right Page Layout Booklet Copies Printing Using LP CommandPrinting from an Application Generic lp and lptap Options Stapling General OptionsTitle Print Language Hole Punching Output Bin Paper Source Media Type Paper Size Duplexing B5-JIS Department Code Toner Save SmoothingDistinguish Thin Lines Do not Print Blank Pages Left2right=off Center Margin Outer MarginCollate Length Color ModeOrientation Font Pitch Black Over Print Pure Black and Pure GrayImage Quality Type Halftone Right Margin PCL5e Specific OptionsText Wrapping Left Margin Banner Text Length Banner Options Banner Media Type FTP Printing Printing a file using the FTP command File is sent to this equipment and spooled in the queue Type the following command and press the Enter keyPrinting a file using the email client Email Printing Monitoring Print Jobs Features and Functions How to Use TopAccessDocMonRunning TopAccessDocMon Document Monitor Taskbar Menu Starting TopAccessDocMon Run the document monitor when starting Windows Configuring TopAccessDocMonAccessing configuration Configuring the Start Up Options Events Configuring the Notifications Change Rate Configuring the Refresh RateMethod Item/Refresh Rate Finding the Printer Address Monitoring the Printer How to Access the TopAccessDocMon WindowAccessing from the Document Monitor Menu Accessing from the Printers File Menu Searching for a Printer Click the File menu and select TopAccessDocMon Click Start Discovery to begin the process TopAccessDocMon Local Discovery dialog box appears 326 Devices Network Enable IPX/SPX Search TopAccessDocMon Window Network Enable TCP/IP SearchMenu Bar Options Document Monitoring Tabs Status BarStatus Checking Device Status Connection StatusPrinter Icon Adding Devices Changing Monitoring Devices TopAccessDocMon Network Discovery dialog box appears TopAccessDocMon Network Discovery dialog box appears Enter each item to specify the printer address Devices Find All Devices on the Network Devices Find Toshiba Devices Job status information Monitoring Queues Enter the number of copies and click OK Click Document menu and select Cancel Selected scheduled print job is immediately printed Event Notification Click Document menu and select ReleaseEnter the 5-digit department code and click OK 340 TopAccessDocMon Errors Printer Driver Errors Client Error for Windows Platform Client Error for Macintosh PlatformPrint Job Status Messages Location Does Not Contain Information About Your Hardware Problem DescriptionClient Software CD Now Required File *.DRV on Client CD Count Not Be Found Problem with the Current Printer Setup Printer Driver General Errors Driver Mapped to Wrong PortThis Port is Currently in Use Cannot Print a Job Using SMB Command Line Options Not ProcessedCannot Remember Document Password Retrieval of Printer Configuration Failed Cannot Change Settings on Font Tab and Configuration Tab Cannot Print a Job as Expected Using PS Printer Driver TopAccessDocMon Error Conditions Cannot View Job in TopAccessDocMon Print QueueDevice is Not Responding Cannot Interpret TopAccessDocMon Messages TopAccessDocMon Error MessagesTopAccessDocMon Notification Messages Before it was put into a held state. This may occur because Status Details Description TopAccessDocMon Printer Status Messages Troubleshooting 352 Operator’s Manual for Basic Function for Refer to the Operator’s Manual for Basic Device Status Indicators 356 Printing Guide TopAccessDocMon Errors 357 358 Appendix Searched fonts are displayed at the Available Font list Installing Font ManagerSearching Fonts Select which drive you want to search for fonts Installing Fonts in Windows Uninstalling Fonts in WindowsRemoving Fonts from the Computer Displaying Font Preview Source files of the fonts are deleted from the hard driveClick OK Created group is added to the Font Groups list Inverting the Alphabetical Order Sorting Fonts in the ListSorting by Name Sorting by Font Type Internal PCL Fonts List Internal Fonts List Internal PS Fonts List 366 Index Index 219 235 FC-281C/351C/451C OME05005000 Multifunctional Digital Color Systems