Toshiba 281C, 451C, 351C instruction

5. Troubleshooting

Cannot Print a Job as Expected Using PS Printer Driver

Problem Description

When printing with the PS3 printer driver from the application that creates the Post- Script code for printing such as Adobe Acrobat, the following print options may not work correctly.

•Manual Scale

•Print Paper Size

•Paper Type

•User Front Cover

•User Back Cover

•Interleave Pages

•Insert Pages

•Booklet

•Multiple Pages per Sheet

•All options in the Effect tab

•All options in the Image Quality tab

Corrective Action

Disable “Use PostScript Passthrough” in the PostScript Settings dialog box and print a document.

Cannot Change Settings on Font Tab and Configuration Tab

Problem Description

The Font tab and Configuration tab are grayed out and they cannot be modified.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the Font tab and Configuration tab. Please log in with Administrator or Power User.

346	Printing Guide — Printer Driver Errors

Image 346

Toshiba 281C, 451C, 351C manual Cannot Print a Job as Expected Using PS Printer Driver

Contents

Printing Guide Software License Agreement Limitation of Liability Trademarks and Copyright Conventions About This GuideAbout Other Manuals Printing Guide Preface Table of Contents 150 Printing 193 261 Monitoring Print Jobs 315 Troubleshooting 341 Appendix 359 367 Printing Guide Table of Contents Features and Functions About the Client CD-ROM Overview Various Port Options Sophisticated Document Layout and Assembly OptionsExtensive Client Platform Support Multiple Job Types For Windows For Macintosh For Unix Installing Client Software for Unix Other Installation Procedures Before Installing Client Software Planning for InstallationAbout Client Software for Windows Type of Printer Drivers System Requirements Parallel Port Connection About Installation ProcedureUSB Connection Local Area Network over TCP/IP Raw TCP/LPR Printing Internet Connection SMB Printing Novell Printing Novell iPrint Installing the client software for parallel printing Installing Client Software for Parallel PrintingInstallation for Parallel Printing Using the Installer Insert the Client Utilities CD-ROM into the CD-ROM drive Click Next Click Yes Check the software that you want to install and click Next Select Custom and click Next Select Program Folder screen is displayed Click Next Installation for Parallel Printing by Plug and Play Installation is completed Browse for Folder dialog box appears Click Next Change the name if desired and click Next Select Yes to print a test page and click Finish Installation is completed Before Using the Printer Driver Select only Specify a location and click Next Click Browse Click OK Check Next Click Finish Installation is completed Insert the Client Utilities CD-ROM into the CD-ROM drive Installation for Parallel Printing by Add Printer Wizard Add Printer Wizard dialog box appears Select Local printer and click Next Click Have Disk Installing Client Software Change the name if desired and click Next Select My Computer and click Next Select LPT1 and click Next Click Cancel Select whether this printer is shared or not, and click Next 2003 Double-click the Add Printer icon Click Browse Click OK Select the printer driver and click Next Change the name if desired and click Next Installing Client Software for USB Printing Installation for USB Printing by Plug and Play Connect the USB cable to this equipment and your com- puter Check only the Specify a location check box and click Browse Click Finish Check only the Specify a location check box and click Browse Click Next Change the name if desired and click Next Installation is completed Click OK Check Next Insert the Client Utilities CD-ROM into the CD-ROM drive Click Next Installing Client Software for Raw TCP/LPR Printing Installation for Raw TCP/LPR Printing Using the Installer Display the Ports tab and click Add Port Select LPR Port and click New Port Click Close to close the Printer Ports dialog box Before Using the Printer Driver Display the Ports tab and click Add Port Select Standard TCP/IP Port and click New Port Select Standard and click Next Click Next Installation for Raw TCP/LPR Printing by Add Printer Wizard Select My Computer and click Next Click Add Port Select LPR Port and click New Port Click Have Disk Installing Client Software Windows 2000/XP/Server 2003 Add Standard TCP/IP Printer Port Wizard dialog box appears Select Standard and click Next Click Finish Click Have Disk Click OK Select the printer driver and click Next Change the name if desired and click Next Installing Client Software for SMB Printing Installation for SMB Printing Using the Installer Installing the client software for SMB printing Click Yes Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Searching the equipment automatically Click Discovery Using the Discovery Functions to Specify the SMB PortClick Start Discovery Select the equipment that you want to connect and click OK TopAccessDocMon Local Discovery dialog box appears Click Manual Selection Enter each item to specify the printer address and click OK Installing Client Software Installation for SMB Printing by Point and Print Installing Client Software Click Yes Printer driver is installed Installation for SMB Printing by Add Printer Wizard Install the printer driver by Add Printer Wizard Display the Details tab and click Add Port Select Other and Local Port, and click OK Enter \\NetBIOS Name\print in the field and click OK Select Local Port and click New Port Printing Guide Installing Client Software for Windows 103 104 Printing Guide Installing Client Software for Windows 105 106 Printing Guide Installing Client Software for Windows 107 108 Printing Guide Installing Client Software for Windows 109 110 Printing Guide Installing Client Software for Windows 111 Installing Client Software for IPP Printing Installation for IPP Printing by Add Printer Wizard Double-click the Add Printers icon 114 Click OK Click Have Disk Click OK Select the printer driver and click OK Printing Guide Installing Client Software for Windows 117 Windows NT Installing Client Software for Novell PrintingWindows 98/ME Windows 2000/XP/Server Installation for Novell Printing Using the Installer 120 \\Nwsrv\mfpqueue 122 Installation for Novell Printing by Point and Print 124 Select whether printing MS-DOS-based programs and click Next 126 Printing Guide Installing Client Software for Windows 127 128 Printing Guide Installing Client Software for Windows 129 Installation for Novell Printing by Add Printer Wizard Printing Guide Installing Client Software for Windows 131 132 Printing Guide Installing Client Software for Windows 133 134 Printing Guide Installing Client Software for Windows 135 136 Printing Guide Installing Client Software for Windows 137 138 Printing Guide Installing Client Software for Windows 139 140 Printing Guide Installing Client Software for Windows 141 142 Installing Client Software for Novell iPrint Installing the printer driver for Novell iPrint When Installed Using the Installer Uninstalling Client Utilities SoftwareUninstalling all Client Utilities Software Click OK Click Yes to delete the setting files Select Remove and click Next Uninstalling only the components that you want to remove Printing Guide Installing Client Software for Windows 147 When Installed Using Add Printer Wizard Click the File menu and select Server Properties Confirmation dialog box appears About Client Software for Macintosh Planning for Installation System RequirementsPostScript Printer Description File LPR Printing Configuring the Printer on Mac OS 8.6/9.xConfiguring Macintosh LPR printing AppleTalk Printing Start the Desktop Printer Utility Click Change... in the LPR Printer Selection area Double-click the desktop printer icon that you created Click the Printing menu and select Change Setup FInisher Configuring Macintosh AppleTalk printing Click Apple menu and select Chooser Installing the Printer on Mac OS X 10.2.4 to Mac OS X Close the Chooser Dialog box Double-click the GZ file on the desktop Double-click the icon in the installer windowEnter the name and password, and click OK Click Continue Click Continue Click Agree Click Install or Upgrade Configuring the Printer on Mac OSIP Printing Click Add Select IP Printing in the drop down box Continue the procedure to configure the installable options Select this equipment displayed in the list Configuring Macintosh IPP Printing When IPP SSL is enabled on the Equipment Click Add by pressing the option button Printer Model Toshiba Configuring the Installable Options Select Installable Options in the drop down menu Set the following options Click Apply Changes and close the window Setting Up the Unix Filters About Unix Filters Enter the following command and check the output Configuring Unix Printing Using Unix FiltersInstalling the Unix Filters System Requirements Uring the print queue Change to the root directory Enter the following commandConfiguring the Print Queue Creating a print queue Log on to the root account Save the file Enter the following command Add a line as below in the queue name.conf Ps -ef grep lpsched grep -iv grep /dev/null 2&1 Open your Linux/UNIX editor Create the following file If the above file exists, enter the following command Changing the Default Values Deleting the Print Queue Est451crm queue name Usr/sbin/lpadmin -x queue name Implementation Method Setting Up the CupsDevelopment Environment Supplied Components Installing the Cups for LPR Printing Configuring Unix Printing Using CupsAbout Cups Select Cups and click OK When using the Red Hat Linux, enter the following com- mandClick OK Enter the following command Click the Manage Printers link Click Add Printer 180 Installing the Cups for IPP Printing Cd /usr/lib/cups/backend Add IPP Printer Chmod 600 /etc/cups/ssl/server Modifying Printer Modifying or Configuring PrinterAdd a new https printer by clicking Add Printer Model/Driver Toshiba Click the Manage Printers link in the startup Configuring Printer Click Configure Printer Uninstalling Printer Option, please see the following section Click Delete Printer Other Installation Procedures Installing Client Software from TopAccess Click the Macintosh PPD Files link Click the File Name link that you want to download Click the Unix Filters link Printing Guide Other Installation Procedures 191 192 Printing Configuring the Options Before Using the Printer DriverFor Windows 2000/XP/Server Configuring the Options Manually For Windows NT Display the Configuration tab and set the following options Printing Guide Printing from Windows 197 Setting the Department Code Entering department code Copying the PPD File for Windows How to Print Printing from Application Considerations and Limitations Click OK to save the settings Setting Initial Values of Print Options Setting Up Print OptionsHow to Setup Click OK or Print to print a document Saving profile Setting Print Options for Each Print JobConfigure the print options on each tab Click Save As... at the Profile group Enter the profile name and click OK Click Yes to delete the selected profile Print Options Cancel Configuration TabRestore Defaults Image Quality Tab Original Paper Size Setup TabManual Scale Tab Extension Print Paper SizePrimary Tab Dialog Tab Manufacturer Image Shift Width Paper Source Paper Type Copy Handling OrientationNumber of Copies Color Hole Punch Sided Printing Scheduled Print Print Job TabNormal Print Private Print Destination Print to Overlay FileStore to e-Filing Department Printing Guide Printing from Windows 217 Source Layout Tab Standard WindowUse Front Cover Print Style Use Back Cover Insert Pages Interleave Pages Duplicate Layout Tab Booklet Window Output Document Layout Units Center MarginOuter Margin Staple Down the Center Number of pages per sheet Layout Tab Multiple Pages per Sheet WindowDraw Border Around Pages 226 Effect Tab Effect Tab for PCL6 and PCL5c Edit Effect Tab for PS3 WatermarkAdd Delete Rotate 180 degrees PostScript SettingsPrint over the document Mirror Caption PositionCenter Watermark Font Name 10Angle Print Error InformationFont Size Solid Image Quality Tab For PCL5c Printer Driver Image Quality Type Pure Gray BrightnessSaturation For PS3 Printer Driver Black Over Print Pure Black Font Tab TrueType Options Run Font Manager Configuration TabSubstitution Table Edit Pedestal 13Update Automatically Enable Snmp Communication12Update Now Hole Punch Unit About Tab Printing with Extended Print FunctionalityPrinting Various Print Job Types Printing Scheduled Print Jobs Printing Private Print Jobs Press the JOB Status button on the control panel Press the Private button Select the appropriate user name Press the Release button Printing Proof Print Jobs Enter a overlay image name and then click OK Creating An Overlay FileStoring to e-Filing Printing with Various Layout and Finishing Options Sort Printing Output with grouping of each page within a set Enlarge/Reduce Printing Printing Color Document in Gray scale Output is stapled for each copy Printing on Both Sides of a Sheet Printing or Inserting Sheets from Different Paper Sources Printing Guide Printing from Windows 249 Interleaving Pages Printing Booklets Printing Guide Printing from Windows 251 Printing Several Reduced Pages per Sheet Printing Guide Printing from Windows 253 254 Using Watermarks Enter the watermark text in the Caption field Enter the font size in the Font Size field Click OK to save the watermark settings Creating An Overlay File Printing on a Tab Paper Place tab paper on the drawer or bypass tray Print job is printed on the tab paper Printing from Application on Mac OS 8.6 to How to Print from Mac OS 8.6 orSelecting the Printer in the Chooser Setting Options and Printing from Macintosh Computer Close the Chooser window Attributes Print Options for Page Setup Dialog on Mac OS 8.6/9.xClick Print to print a document Format for Scale Print Options for Print Dialog on Mac OS 8.6/9.xGeneral Copies Print Background PrintingPrint Time Color Matching Cover Font Settings Job Logging Job Documentation Folder LayoutJob Documentation Per sheet Border Finishing OptionsLayout direction Print on Both Sides Stapling Printing Guide Printing from Macintosh 271 272 Printing Modes Print ModeDepartment Code Booklet Page Layout Booklet Mode OptionsBooklet Page Size Booklet Center Margin Watermark Options Quality Color Resolution TypeWatermark Outline Printing from Application on Mac OS X 10.2.4 to Mac OS X How to Print from Mac OS X 10.2.4 to Mac OS XSetting Options and Printing from Macintosh Computers Pure Black and Gray 278 Paper Size JB5 Menu Submenu 10.2.x 10.3.x References Copies & Pages For Mac OS X 10.2.4 to For Mac OS X Per Sheet Two Sided Printing Duplex Save as File Output OptionsFormat Print Document SchedulerPaper Handling Priority Cover Page Type Reverse page orderBilling Info Tray Switching Error HandlingPostScript Error Paper Feed First page from Print ModeRemaining from Printer Features Printing Modes Quality Department Code DC On Printing Guide Printing from Macintosh 291 Private Document Password Password Digit Finishing 294 Printing Guide Printing from Macintosh 295 DC Department Code Department Code DC Digit Booklet Left to Right Page Layout Generic lp and lptap Options Printing Using LP CommandPrinting from an Application Copies Print Language General OptionsTitle Stapling Output Bin Hole Punching Media Type Paper Source Duplexing Paper Size Department Code B5-JIS Do not Print Blank Pages SmoothingDistinguish Thin Lines Toner Save Left2right=off Outer Margin Center MarginCollate Font Pitch Color ModeOrientation Length Halftone Pure Black and Pure GrayImage Quality Type Black Over Print Left Margin PCL5e Specific OptionsText Wrapping Right Margin Text Length Banner Banner Options Banner Media Type Printing a file using the FTP command FTP Printing Email Printing Type the following command and press the Enter keyPrinting a file using the email client File is sent to this equipment and spooled in the queue Monitoring Print Jobs How to Use TopAccessDocMon Features and FunctionsRunning TopAccessDocMon Starting TopAccessDocMon Document Monitor Taskbar Menu Configuring the Start Up Options Configuring TopAccessDocMonAccessing configuration Run the document monitor when starting Windows Configuring the Notifications Events Item/Refresh Rate Configuring the Refresh RateMethod Change Rate Finding the Printer Address Accessing from the Printers File Menu How to Access the TopAccessDocMon WindowAccessing from the Document Monitor Menu Monitoring the Printer Click the File menu and select TopAccessDocMon Searching for a Printer Click Start Discovery to begin the process TopAccessDocMon Local Discovery dialog box appears 326 Network Enable IPX/SPX Search Devices Network Enable TCP/IP Search TopAccessDocMon WindowMenu Bar Options Status Bar Document Monitoring TabsStatus Connection Status Checking Device StatusPrinter Icon Changing Monitoring Devices Adding Devices TopAccessDocMon Network Discovery dialog box appears TopAccessDocMon Network Discovery dialog box appears Enter each item to specify the printer address Devices Find Toshiba Devices Devices Find All Devices on the Network Monitoring Queues Job status information Click Document menu and select Cancel Enter the number of copies and click OK Selected scheduled print job is immediately printed Click Document menu and select Release Event NotificationEnter the 5-digit department code and click OK 340 Printer Driver Errors TopAccessDocMon Errors Client Error for Macintosh Platform Client Error for Windows PlatformPrint Job Status Messages File *.DRV on Client CD Count Not Be Found Problem DescriptionClient Software CD Now Required Location Does Not Contain Information About Your Hardware Printer Driver General Errors Driver Mapped to Wrong Port Problem with the Current Printer SetupThis Port is Currently in Use Retrieval of Printer Configuration Failed Command Line Options Not ProcessedCannot Remember Document Password Cannot Print a Job Using SMB Cannot Print a Job as Expected Using PS Printer Driver Cannot Change Settings on Font Tab and Configuration Tab Cannot View Job in TopAccessDocMon Print Queue TopAccessDocMon Error ConditionsDevice is Not Responding TopAccessDocMon Error Messages Cannot Interpret TopAccessDocMon MessagesTopAccessDocMon Notification Messages Before it was put into a held state. This may occur because TopAccessDocMon Printer Status Messages Status Details Description Troubleshooting 352 Operator’s Manual for Basic Function for Refer to the Operator’s Manual for Basic Device Status Indicators 356 Printing Guide TopAccessDocMon Errors 357 358 Appendix Select which drive you want to search for fonts Installing Font ManagerSearching Fonts Searched fonts are displayed at the Available Font list Uninstalling Fonts in Windows Installing Fonts in WindowsRemoving Fonts from the Computer Source files of the fonts are deleted from the hard drive Displaying Font PreviewClick OK Created group is added to the Font Groups list Sorting by Font Type Sorting Fonts in the ListSorting by Name Inverting the Alphabetical Order Internal Fonts List Internal PCL Fonts List Internal PS Fonts List 366 Index Index 219 235 FC-281C/351C/451C OME05005000 Multifunctional Digital Color Systems