Accessing the Call Inbox | Avaya NN43113-101 instruction

Call Inbox

Accessing the Call Inbox

You can access the Call Inbox and initiate a call when the IP Deskphone is:

•Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 181.

•Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 190.

Managing calls in the Call Inbox while not on a call

You can manage calls in the Call Inbox while you are not on a call.

To manage calls in the Call Inbox while not on a call:

1.Press the Msg/Inbox fixed key.

2.Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.

Note: You can initiate a call to the highlighted caller. For more information, see “Initiating a call from the Call Inbox” on page 188.

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Avaya NN43113-101 manual Accessing the Call Inbox, Managing calls in the Call Inbox while not on a call

Contents

Date October Avaya 1140E IP Deskphone with SIP Software User Guide Downloading documents Contact Avaya Support Revision history January Standard Contents Configuring the Avaya 1140E IP Deskphone Accessing the IP Deskphone Receiving a call Making a call 180 Address Book 199 Call OutboxWhile on an active call Multiuser Additional features 293 Advanced features Multi-Level Precedence and Preemption Visual indicators Third party terms 381409 415 Contents Welcome Basic features Welcome Welcome Avaya 1140E IP Deskphone IP Deskphone controls Welcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1140E IP Deskphone display Cleaning the IP Deskphone LCD display screen Function Context-sensitive soft keys Msgs More… Retrve CallFwdScrnSvr Prefs Presnce Language-use to change Idle display screen after dial pad input Idle display screen after dial pad input In-call context-sensitive soft keys Abc or Trnsfer Conf Tones Audio Codecs VoiceHeadset Selection Bluetooth Setup Activate NewCall Park Volume settings, to configure a USB Locks-use to lock or Unlock Navigation keys Key Function Navigation keys and functions Part 1 Navigation keys and functions Part 2 Using a USB Mouse Security features Available Avaya 1140E IP Deskphone call features Secure connection Example of a secure connection when the IP Deskphone is idle Example of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC compliance Part 1 EMC compliance Part 2 Safety compliance DenAn regulatory notice for Japan Other Getting Started Using your IP Deskphone Before you begin Connecting the components IP Deskphone connections Wall-mount lever Removing the stand cover Remove the stand cover Connecting the AC power adapter optional Connecting the handset Selecting the headset tuning parameter Connecting the headset optional Connecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cables Method a Position Method B Rotate the IP Deskphone into the wall mount Entering text Context-sensitive soft key abc/123 Entering text using the IP Deskphone dialpad Character Name Alphanumeric characters for dialpad key 1 Part 1 To enable the # Ends Dialing feature Enabling and disabling the # Ends Dialing featureBack Alphanumeric characters for dialpad key 1 Part 2 Off Back To disable the # Ends Dialing feature To configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialing USB keyboard functions Part 1 Entering text using the USB keyboardIP Deskphone Fixed Key Keyboard Key USB keyboard functions Part 2 Logging on Accessing the IP Deskphone Configuring the domain Automatic login Domain Select Back Password protection for domainsTo change the domain Password protection for editing domain Password check to switch domainsPassword request in server settings mode Selecting a language Logging on to your Avaya 1140E IP Deskphone Back SelectTo change the language To logon to the Avaya 1140E IP Deskphone Abc Login Login Abc Next Cancel To configure the login duration Configuring the duration of the loginNext Timed Period Next Timed logoff Back CancelLogging on multiple user accounts Timed logoff while IP Deskphone is idle Selecting a location User Profile Overwriting your personal Address Book Confirmation logon screen To log off from the IP Deskphone Logging off from the IP Deskphone Logout Back Making an emergency callLogging off multiple user accounts To make an emergency call Sendkey Phone information menu Location information Phone location display Adjusting the display screen contrast Configuring the Avaya 1140E IP DeskphoneTo adjust the display screen contrast Creating the idle screen text display Apply CancelTo create the idle screen display text Save Back Configuring the Backlight Screensaver To configure Menu Auto back-out Configuring Menu Auto back-outSelect Back Soft key to configure the Auto back Prefs Select Selecting a ring patternTest Back To select the ring pattern for an incoming call Adjusting the ring volume Adjusting the volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Change Selecting a languageTo select a language To select a date format Selecting the date and time format To select a time zone To select a time format USB headset Supported USB headset types Headset menuHeadset type Frequency Preferences menu with headset menu item Headset screen Option Function Configuration options on the headset screen Part 1 Configuration options on the headset screen Part 2 Presence of USB headset Configuration options on the headset screen Part 3 Supported USB audio formats Audio format selectionAudio Parameters Values Audio Format PCM only Audio Parameters Values Generic USB headset Avaya USB headset adapter with HID Feature DescriptionAvaya USB headset adapter with HID support LED 116 Keys on adapter Keys on the IP Deskphone Avaya USB adapter key mappings Third-party USB headsets with HID 119 120 121 122 123 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Configuring Bluetooth wireless technology headsetTo open the Bluetooth Setup dialog box To pair a wireless headset with your IP Deskphone 128 Devices appears Stop 130 131 Exit Dual pairing headsets Interaction with wired headsets To unpair a wireless headset To switch between a wired headset and a wireless headset 135 136 Making a call To make a call using off-hook dialing Making a call using off-hook dialing Redial VMail Alex Send Using handsfree calling Making a call using on-hook dialingTo make a call using on-hook dialing To switch from the handset mode to handsfree mode To switch from the handsfree to handset modeTo end a handsfree call To mute a handsfree call To switch from handsfree to headset Using Call SubjectsTo use a headset To enter a call subject from a list Subject Select New Abc Clear Back SaveSubject To create a new call subject while initiating a call Save Clear Back Adding a Call Subject Managing Call SubjectsAdd To add a Call Subject while the IP Deskphone is idle Delete Deleting a Call SubjectTo delete a Call Subject while the IP Deskphone is idle Edit Editing a Call SubjectTo edit a Call Subject while the IP Deskphone is idle Soft key to confirm the changes Caller identification Receiving a call Answer Answering an incoming callTo answer an incoming call Redirecting an incoming call To redirect an incoming call by using the dialpadRedrct Redrct Clear Back Declining an incoming call Creating a new Call Decline Reason DeclineTo decline an incoming call To create a New Decline Reason during an incoming call Decline New To create a Call Decline Reason Managing Call Decline Reasons To edit a Call Decline Reason To delete a Call Decline Reason Ignoring an incoming call Ignore Receiving intercom callsTo ignore an incoming call Receiving paging calls Viewing the Address Book Address Book Contact details Initiating a call from the Address Book To initiate a call to a contact stored in the Address Book Call Back Abc Next Back Adding a contact to your Address BookTo add a contact to your Address Book Yes Editing a contact in your Address BookTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book View To copy a contact to the Address Book Copying information to the Address Book Next Back Yes Back Searching for a contact in the Address Book To change the method the IP Deskphone uses to search Using the Search feature in the Address Book Using Local Search Using the Search featureTo search for a contact stored in your Address Book No entries found for search criteria Search Back Call Exit Search Select Abc Using Global SearchTo perform a Global Search for a contact Back Call Save Search Back New Call Inbox while IP Deskphone is idle Call Inbox Managing calls in the Call Inbox while not on a call Accessing the Call InboxTo manage calls in the Call Inbox while not on a call All Delete Exit Enter Missed Additional user interactions Viewing the details of a call in the Call Inbox Managing missed calls Enter Prev Next BackTo view details of a call in the Call Inbox All Msg/InboxTo view missed calls On page 186 displays the Message options screen Missed Calls Notification Select Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call Inbox Edit Call Deleting calls in your Call Inbox Accessing the calls in your Call Inbox during a callDelete Yes AllUsr To delete calls from your Call Inbox To access the calls in your Call Inbox during a call Call Outbox while IP Deskphone is idle Call Outbox Managing calls in the Call Outbox while not on a call Accessing the Call OutboxTo manage calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call Outbox To delete calls from your Call Outbox Deleting calls from your Call Outbox Viewing the details of a call in the Call Outbox Yes AllUsr To access the calls in your Call Outbox during a call Accessing the calls in your Call Outbox during a callCall Prev Next Back To view details of a call in the Call Outbox 198 Configuring IM automatic pop-up Configuring Instant MessagingInstant Messaging Instant Message pop-up Configuring IM audible alert Configuring Instant Messaging pop-upsTo enable or disable automatic pop-up of a new IM Prefs Select Back Composing an Instant Message To enable or disable the audible alerts of a new IM To compose and send an Instant Message Msgs Send IM Instant Message Inbox/Outbox Accessing Instant MessagesSend Back View New IM Back Msgs User Replying to an Instant Message Viewing the content of an Instant MessageReply To reply to an Instant Message To initiate a call from an Instant Message Initiating a call from an Instant Message Deleting an Instant Message View CallMsgs View Delete Back Making a new call While on an active call More… NewCall Call Waiting To place a call on hold Placing a call On Hold Multiple calls On Hold Chad Join NewCall Multiple calls In-call mode 215 RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following Actvate To access a call on hold when multiple calls are on holdTo make a call on hold the active call To activate the 3-way Call feature Using 3-way callingJoin Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call Server Current Domain Domain page with conference parameters Edit Domain Edit Domain screen Trnsfer Abc Transferring a callTo transfer a call to another IP Deskphone Select Transfr Clear Back To transfer a call to Voice Mail Transfer Abc ToVM Back Using Park Call Using the Park Call featureAction To park a call to the server during a call Retrieving a Parked Call Abc Park Clear BackServcs To retrieve a parked call from the server Retrve Clear Back Using the Friends feature Additional features To check the online status of a friend on your list Accessing your Friends list Select Status Status AllTo initiate a call to a friend on the Friends list To send an IM to a friend on the Friends list SendIM To edit your Friends list Editing information of a friend Back Delete Edit Abc 241 To delete a contact from your Friends list Edit Delete Feature keys Feature keys To access the Program Key screen Feature key programming On page 246 shows the feature key details To view feature key details Feature key details On page 248 shows the edit feature key screen To edit a feature key Modify Edit feature key screen To modify a feature key 249 To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on 251 Next Select To program a Call Forward feature key Finish To program a Do Not Disturb feature key To program a Send IM feature key To program a Presence feature key 256 Finish Back Remove a programmed feature key Back Remove Feature key autoprogramming Prefs Bulk To autoprogram feature keys Back Select All Yes Step Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy key Select Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone display To activate or deactivate this notification Prefs Off Forwrd Clear Back Disable Configuring Do Not DisturbEnable Back To enable Do Not Disturb Disable Back Configuring a Presence stateTo disable Do Not Disturb To select a Presence state Change Back Select 273 To add a new Presence state message Adding a new Presence state message Add Abc Back Configuring Privacy settingsIncoming call privacy Change Back To configure Incoming Call Privacy Multiple Appearance Directory Number To configure Outgoing Call PrivacyOutgoing call privacy Prefs Change Back 278 Madn SCA shared line not active Audio Codec Selection Audio CodecsAudio Codec Ordering PC Client softphone interworking with the IP Deskphone Answer-Mode Settings Allow Domain setting Allow-Mode Settings Automatic remote firmware updates Multiuser Additional logins Initial login Secondary Login screens Primary account logout Logging out Secondary account logout Server failoverCable unplugged Upgrade impacts to user profiles Line keys IIP Deskphone with Expansion Module and multiple accounts Making a call Being in a call Receiving a call IP Deskphone with one and multiple calls Instant Messages Modifying settings Menu featuresIM Settings Per-account call notification options Remembering settings after logout Voice Mail settingsProgrammable keys Inbox call details view Inbox, outbox, IM log User status Address books Do Not Disturb Call Forwarding Presence Notifications Per-account notifications Account Selection Viewing the IP Deskphone information Advanced featuresTo view the Phone Information for the IP Deskphone MAC Accessing the services menu To check for the latest firmware update Checking for updates To switch the proxy Switching the proxy Yes Domain Switch to alternate proxy server? Domains Done To reset the IP Deskphone Resetting the IP Deskphone To delete user data files Erasing the user data 312 Exit Back Select DeleteTo delete a user profile To delete a language file To delete a sound file To delete a log file To delete the system file without deleting the user profile Network menuTo delete all files USB flash drive To access the Network menu Presence of USB flash drive Feature characteristicsEnabling or disabling the USB Port USB devices USB port disabled screen USB devices Phone information screen Customizable Banner for login Phone Information Details screen Login banner screen Phone Information Details screen Screensaver/screen lock Display screensaver screen Screensaver mode setting screen Selecting the screensaver setting screen Screensaver disabled message Screensaver enabled message Screensaver locked screen 328 Selecting an image to be viewed as a slideshow Background image Display menu Selecting an image screen Background confirmation screen Service Package Group Support Feature keys 333 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book Filter Select Back View All Edit Add Next Back SendIM Edit BackTo add a new contact to your Address Book 338 Add Back Select Edit Add BackTo add a new group Speed Dial List Main feature key screen Speed dial list screen Speed Dial List screen Auto retrieve flag Auto Retrieve enable screen Root screen USB Flash memory device support File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen Delete Select destination File Manager Select Destination screen 349 Sample Success message for File Manager Operation 351 Display screen icons Visual indicatorsComponent Icon Instant Messaging Display screen icons Part 2Inbox Display screen icons Part 3 Visual Alerter/Message Waiting IndicatorsPresence Visual indicator LED status Visual Alerter/Message Waiting Indicator Visual indicators 356 Overview Multi-Level Precedence and Preemption Re-authorization Other Mlpp service featuresCall Origination Busy Speakerphone exclusive to 911 Emergency Making an Mlpp call by going off-hook Making a call with MlppPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant Message IM display Off-hook speed dial screen Making a call by using a programmed speed dial key Precedence alerting tone Incoming calls with precedencePrecedence Call Waiting tone Incoming precedence call display Direct transfer and transfer to voicemail Call transfer with precedence Consultative transfer Multiple calls Example Preemption Order of call preemption When a preemption call is receivedPreemption scenarios and behavior Call state Preemption behavior Is displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 379 Multi-Level Precedence and Preemption 380 Short-cut and navigation function keys Quick reference Telephone feature keys Logout Login Press the Address Book or Inbox or Outbox key Making a callAnswering a call Making an emergency call 385 Sending an Instant Message IM Initiating a conference callIdle phone display Abc or Redial or NewCallMsgs CallFwd ScrnSvr RetrvePresnce Prefs Trnsfer ConfAudio NewCall More… ParkCall state Icon Inbox Icon Instant messaging Icon Presence Icon Following component is licensed under Public Domain Third party terms GNU General Public V2 License GNU 395 396 397 398 399 400 Libpng Zlib 402 403 Following component is licensed under kernrandom license KernrandomKern-random License Wchar functions License Wchar functions Following component is licensed under libjpeg license LibjpegLibpeg License Following component is licensed under the T-Rex license RexRex License Third party terms 408 Terms you should know 410 411 412 413 414 Index SymbolsNumerics 416 417 418