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Avaya NN43113-101 manual Preemption, Example

Models: NN43113-101

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Multi-Level Precedence and Preemption

Example:

There are 4 incoming calls in the following order and you have not gone off-hook:

1.Caller A, Flash (oldest or first coming)

2.Caller B, Routine (next oldest or second coming)

3.Caller C, Routine (third oldest or third coming)

4.Caller D, Priority (newest or just coming)

The calls are presented in the following order.

1.The call from Caller A is displayed first, since it has the highest precedence of all incoming calls.

2.If Caller A’s call is answered, then the call from Caller D is displayed using the other free call appearance, since it has the second-highest precedence of B,C, and D.

3.If Caller D’s call is answered, then the call from Caller B is displayed, since it is the most recent (if Call A has ended. If not, Caller B hears a Busy signal, since call appearances are limited to two.)

4.If Caller B’s call is answered, then the call from Caller C is displayed (if Caller D has hung up).

Preemption

Only two simultaneous calls can be presented. If your IP Deskphone reaches the maximum call limit and you receive a higher precedence call, then one of the existing calls is preempted in order to present the higher- precedence incoming call. An incoming call with a precedence level less than or equal to the already-received call precedence levels is not presented.

Note: Emergency 911 calls can be preempted when there are no available call appearances and there is an incoming above-Routine precedence call.

IM sessions cannot be preempted because they do not count as a call appearance.

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Avaya NN43113-101 manual Preemption, Example

Contents

Avaya 1140E IP Deskphone with SIP Software User Guide Date OctoberDownloading documents Contact Avaya Support Revision history January Standard Contents Accessing the IP Deskphone Configuring the Avaya 1140E IP DeskphoneMaking a call Receiving a callAddress Book 180199 Call OutboxWhile on an active call Additional features MultiuserAdvanced features 293Visual indicators Multi-Level Precedence and Preemption409 381Third party terms 415Contents Basic features WelcomeWelcome Welcome IP Deskphone controls Avaya 1140E IP DeskphoneWelcome Welcome Welcome Welcome Welcome Avaya 1140E IP Deskphone display IP Deskphone LCD screenCleaning the IP Deskphone LCD display screen Context-sensitive soft keys FunctionMsgs More… Retrve CallFwdScrnSvr Presnce PrefsLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputAbc or In-call context-sensitive soft keysConf TrnsferAudio TonesCodecs VoiceHeadset Selection Bluetooth Setup Activate NewCall Park Volume settings, to configure a USB Locks-use to lock or Navigation keys UnlockNavigation keys and functions Part 1 Key FunctionUsing a USB Mouse Navigation keys and functions Part 2Available Avaya 1140E IP Deskphone call features Security featuresExample of a secure connection when the IP Deskphone is idle Secure connectionExample of a secure connection during an active call Regulatory and safety information EMC compliance Part 1 Jurisdiction Standard DescriptionSafety compliance EMC compliance Part 2Other DenAn regulatory notice for JapanUsing your IP Deskphone Getting StartedConnecting the components Before you beginIP Deskphone connections Removing the stand cover Wall-mount leverConnecting the AC power adapter optional Remove the stand coverConnecting the handset Connecting the headset optional Selecting the headset tuning parameterConnecting the LAN ethernet cable Installing additional cables Wall-mounting the IP Deskphone optionalMethod a Rotate the IP Deskphone into the wall mount Position Method BEntering text Entering text using the IP Deskphone dialpad Context-sensitive soft key abc/123Alphanumeric characters for dialpad key 1 Part 1 Character NameBack Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature Alphanumeric characters for dialpad key 1 Part 2To disable the # Ends Dialing feature Off BackConfiguring the dialpad to alphanumeric dialing To configure the dialpad to alphabetic mode as the defaultIP Deskphone Fixed Key Entering text using the USB keyboardUSB keyboard functions Part 1 Keyboard KeyUSB keyboard functions Part 2 Accessing the IP Deskphone Logging onAutomatic login Configuring the domainDomain Select Back Password protection for domainsTo change the domain Password request in server settings mode Password check to switch domainsPassword protection for editing domain Selecting a languageLogging on to your Avaya 1140E IP Deskphone Back SelectTo change the language Abc To logon to the Avaya 1140E IP DeskphoneLogin Abc LoginNext Cancel Next Configuring the duration of the loginTo configure the login duration Timed Period NextLogging on multiple user accounts Back CancelTimed logoff Timed logoff while IP Deskphone is idleSelecting a location User Profile Confirmation logon screen Overwriting your personal Address BookLogging off from the IP Deskphone To log off from the IP DeskphoneLogout Back Making an emergency callLogging off multiple user accounts Sendkey To make an emergency callLocation information Phone information menuPhone location display Adjusting the display screen contrast Configuring the Avaya 1140E IP DeskphoneTo adjust the display screen contrast Creating the idle screen text display Apply CancelTo create the idle screen display text Configuring the Backlight Screensaver Save BackTo configure Menu Auto back-out Configuring Menu Auto back-outSelect Back Soft key to configure the Auto back Test Back Selecting a ring patternPrefs Select To select the ring pattern for an incoming callAdjusting the ring volume Adjusting the volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Change Selecting a languageTo select a language Selecting the date and time format To select a date formatTo select a time zone To select a time format USB headset Supported USB headset types Headset menuHeadset type Frequency Preferences menu with headset menu item Headset screen Configuration options on the headset screen Part 1 Option FunctionConfiguration options on the headset screen Part 2 Configuration options on the headset screen Part 3 Presence of USB headsetSupported USB audio formats Audio format selectionAudio Parameters Values Audio Format PCM only Generic USB headset Audio Parameters ValuesAvaya USB headset adapter with HID Feature DescriptionAvaya USB headset adapter with HID support LED 116 Avaya USB adapter key mappings Keys on adapter Keys on the IP DeskphoneThird-party USB headsets with HID 119 120 121 122 123 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Configuring Bluetooth wireless technology headsetTo open the Bluetooth Setup dialog box To pair a wireless headset with your IP Deskphone 128 Stop Devices appears130 131 Dual pairing headsets ExitInteraction with wired headsets To switch between a wired headset and a wireless headset To unpair a wireless headset135 136 Making a call Making a call using off-hook dialing To make a call using off-hook dialingRedial VMail Alex Send Using handsfree calling Making a call using on-hook dialingTo make a call using on-hook dialing To end a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To mute a handsfree callTo switch from handsfree to headset Using Call SubjectsTo use a headset Subject Select New Abc To enter a call subject from a listSubject SaveClear Back To create a new call subject while initiating a callSave Clear Back Add Managing Call SubjectsAdding a Call Subject To add a Call Subject while the IP Deskphone is idleDelete Deleting a Call SubjectTo delete a Call Subject while the IP Deskphone is idle Edit Editing a Call SubjectTo edit a Call Subject while the IP Deskphone is idle Soft key to confirm the changes Receiving a call Caller identificationAnswer Answering an incoming callTo answer an incoming call Redirecting an incoming call To redirect an incoming call by using the dialpadRedrct Redrct Clear Back Declining an incoming call Creating a new Call Decline Reason DeclineTo decline an incoming call Decline New To create a New Decline Reason during an incoming callManaging Call Decline Reasons To create a Call Decline ReasonTo delete a Call Decline Reason To edit a Call Decline ReasonIgnoring an incoming call Ignore Receiving intercom callsTo ignore an incoming call Receiving paging calls Address Book Viewing the Address BookInitiating a call from the Address Book Contact detailsCall Back To initiate a call to a contact stored in the Address BookAbc Next Back Adding a contact to your Address BookTo add a contact to your Address Book Yes Editing a contact in your Address BookTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes View To delete a contact from your Address BookCopying information to the Address Book To copy a contact to the Address BookNext Back Searching for a contact in the Address Book Yes BackUsing the Search feature in the Address Book To change the method the IP Deskphone uses to searchUsing Local Search Using the Search featureTo search for a contact stored in your Address Book Search Back Call Exit No entries found for search criteriaSearch Select Abc Using Global SearchTo perform a Global Search for a contact Back Call Save Search Back New Call Inbox Call Inbox while IP Deskphone is idleManaging calls in the Call Inbox while not on a call Accessing the Call InboxTo manage calls in the Call Inbox while not on a call Enter Missed All Delete ExitViewing the details of a call in the Call Inbox Additional user interactionsManaging missed calls Enter Prev Next BackTo view details of a call in the Call Inbox All Msg/InboxTo view missed calls Missed Calls Notification On page 186 displays the Message options screenSelect Auto Manual Initiating a call from the Call Inbox To initiate a call from the Call InboxEdit Call Delete Yes AllUsr Accessing the calls in your Call Inbox during a callDeleting calls in your Call Inbox To delete calls from your Call InboxTo access the calls in your Call Inbox during a call Call Outbox Call Outbox while IP Deskphone is idleManaging calls in the Call Outbox while not on a call Accessing the Call OutboxTo manage calls in the Call Outbox while not on a call Initiating a call from the Call Outbox To initiate a call from the Call OutboxDeleting calls from your Call Outbox To delete calls from your Call OutboxYes AllUsr Viewing the details of a call in the Call OutboxCall Prev Next Back Accessing the calls in your Call Outbox during a callTo access the calls in your Call Outbox during a call To view details of a call in the Call Outbox198 Configuring IM automatic pop-up Configuring Instant MessagingInstant Messaging Instant Message pop-up To enable or disable automatic pop-up of a new IM Configuring Instant Messaging pop-upsConfiguring IM audible alert Prefs Select BackTo enable or disable the audible alerts of a new IM Composing an Instant MessageMsgs Send IM To compose and send an Instant MessageInstant Message Inbox/Outbox Accessing Instant MessagesSend Back Msgs User View New IM BackReply Viewing the content of an Instant MessageReplying to an Instant Message To reply to an Instant MessageInitiating a call from an Instant Message To initiate a call from an Instant MessageDeleting an Instant Message View CallMsgs View Delete Back While on an active call Making a new callCall Waiting More… NewCallPlacing a call On Hold To place a call on holdChad Multiple calls On HoldMultiple calls In-call mode Join NewCall215 RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following Actvate To access a call on hold when multiple calls are on holdTo make a call on hold the active call To activate the 3-way Call feature Using 3-way callingJoin Way Call Configuring a conference call Ad hoc conferencing when connecting to the Call Server To join a call to an existing conference callCurrent Domain Edit Domain Domain page with conference parametersEdit Domain screen Trnsfer Abc Transferring a callTo transfer a call to another IP Deskphone Select Transfr Clear Back Transfer Abc To transfer a call to Voice MailToVM Back Action Using the Park Call featureUsing Park Call To park a call to the server during a callServcs Abc Park Clear BackRetrieving a Parked Call To retrieve a parked call from the serverRetrve Clear Back Additional features Using the Friends featureAccessing your Friends list To check the online status of a friend on your listSelect Status Status AllTo initiate a call to a friend on the Friends list SendIM To send an IM to a friend on the Friends listEditing information of a friend To edit your Friends listEdit Abc Back Delete241 Edit Delete To delete a contact from your Friends listFeature keys Feature keysFeature key programming To access the Program Key screenTo view feature key details On page 246 shows the feature key detailsFeature key details To edit a feature key On page 248 shows the edit feature key screenEdit feature key screen To modify a feature key Modify249 Speed dial. See To program a Speed Dial feature key on To program a Speed Dial feature key251 To program a Call Forward feature key Next SelectTo program a Do Not Disturb feature key FinishTo program a Send IM feature key To program a Presence feature key 256 Remove a programmed feature key Finish BackBack Remove Feature key autoprogramming To autoprogram feature keys Prefs BulkBack Select All Yes Step Select All Yes Creating a feature key using the Copy key To designate a feature key by using the Copy keySelect Set Using Call Forward Privacy setting IP Deskphone display Incoming call display for a forwarded callPrefs Off To activate or deactivate this notificationForwrd Clear Back Enable Back Configuring Do Not DisturbDisable To enable Do Not DisturbTo disable Do Not Disturb Configuring a Presence stateDisable Back To select a Presence stateChange Back Select 273 Adding a new Presence state message To add a new Presence state messageAdd Abc Back Configuring Privacy settingsIncoming call privacy To configure Incoming Call Privacy Change BackOutgoing call privacy To configure Outgoing Call PrivacyMultiple Appearance Directory Number Prefs Change Back278 Madn SCA shared line not active Audio Codec Selection Audio CodecsAudio Codec Ordering Answer-Mode Settings PC Client softphone interworking with the IP DeskphoneAllow-Mode Settings Allow Domain settingAutomatic remote firmware updates Multiuser Initial login Additional loginsSecondary Login screens Logging out Primary account logoutSecondary account logout Server failoverCable unplugged Upgrade impacts to user profiles Line keys IIP Deskphone with Expansion Module and multiple accounts Making a call Receiving a call Being in a callInstant Messages IP Deskphone with one and multiple callsIM Settings Menu featuresModifying settings Per-account call notification optionsRemembering settings after logout Voice Mail settingsProgrammable keys Inbox, outbox, IM log Inbox call details viewAddress books User statusDo Not Disturb Call Forwarding Presence Notifications Account Selection Per-account notificationsViewing the IP Deskphone information Advanced featuresTo view the Phone Information for the IP Deskphone Accessing the services menu MACChecking for updates To check for the latest firmware updateSwitching the proxy To switch the proxySwitch to alternate proxy server? Yes DomainDomains Done Resetting the IP Deskphone To reset the IP DeskphoneErasing the user data To delete user data files312 Exit Back Select DeleteTo delete a user profile To delete a sound file To delete a language fileTo delete a log file To delete the system file without deleting the user profile Network menuTo delete all files To access the Network menu USB flash drivePresence of USB flash drive Feature characteristicsEnabling or disabling the USB Port USB devices USB port disabled screen Customizable Banner for login USB devices Phone information screenLogin banner screen Phone Information Details screenScreensaver/screen lock Phone Information Details screenDisplay screensaver screen Selecting the screensaver setting screen Screensaver mode setting screenScreensaver disabled message Screensaver enabled message Screensaver locked screen 328 Background image Selecting an image to be viewed as a slideshowSelecting an image screen Display menuService Package Group Support Background confirmation screenFeature keys 333 If you choose Friends, the bulk key Filter Viewing the existing groups you have in your Address BookSelect Back View All Edit Add Next Back SendIM Edit BackTo add a new contact to your Address Book 338 Add Back Select Edit Add BackTo add a new group Main feature key screen Speed Dial ListSpeed Dial List screen Speed dial list screenAuto Retrieve enable screen Auto retrieve flagUSB Flash memory device support Root screenFile manager select device screen File manager device browsing screen Delete File Manager Select Destination prompt screenSelect destination File Manager Select Destination screen 349 Sample Success message for File Manager Operation 351 Display screen icons Visual indicatorsComponent Icon Instant Messaging Display screen icons Part 2Inbox Display screen icons Part 3 Visual Alerter/Message Waiting IndicatorsPresence Visual Alerter/Message Waiting Indicator Visual indicator LED statusVisual indicators 356 Multi-Level Precedence and Preemption OverviewCall Origination Busy Other Mlpp service featuresRe-authorization Speakerphone exclusive to 911 EmergencyMaking an Mlpp call by going off-hook Making a call with MlppPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call Making an Mlpp call from a received Instant Message IM selection screenIM display Making a call by using a programmed speed dial key Off-hook speed dial screenPrecedence Call Waiting tone Incoming calls with precedencePrecedence alerting tone Incoming precedence call displayCall transfer with precedence Direct transfer and transfer to voicemailMultiple calls Consultative transferPreemption ExamplePreemption scenarios and behavior When a preemption call is receivedOrder of call preemption Call state Preemption behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 379 Multi-Level Precedence and Preemption 380 Quick reference Short-cut and navigation function keysTelephone feature keys Login LogoutAnswering a call Making a callPress the Address Book or Inbox or Outbox key Making an emergency call385 Sending an Instant Message IM Initiating a conference callIdle phone display Msgs Redial or NewCallAbc or CallFwdPresnce RetrveScrnSvr PrefsAudio ConfTrnsfer NewCallMore… ParkCall state Icon Instant messaging Icon Inbox IconPresence Icon Third party terms Following component is licensed under Public DomainGNU GNU General Public V2 License395 396 397 398 399 400 Zlib Libpng402 403 Following component is licensed under kernrandom license KernrandomKern-random License Wchar functions Wchar functions LicenseFollowing component is licensed under libjpeg license LibjpegLibpeg License Following component is licensed under the T-Rex license RexRex License Third party terms 408 Terms you should know 410 411 412 413 414 Index SymbolsNumerics 416 417 418