Avaya NN43113-101 manual User is Busy message

Models: NN43113-101

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Multi-Level Precedence and Preemption

Incoming call while dialling outbound number + one free call appearance line

When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.

Your dial pad entry sequence is not interrupted. The incoming call is shown to you when:

you complete dialing your call and ring or busy signal is heard. The incoming call is presented if the incoming call has not hung up. You can decide to answer the call.

you decide to cancel dialling by pressing Goodbye or hanging up. The incoming call is presented if the incoming call has not hung up. You can decide to answer the call.

Incoming call while dialing outbound number + held call with priority higher then incoming call

When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented.

Your dial pad entry sequence is not interrupted. Since the incoming call is of lower precedence than the held call and you are entering digits for another call, the incoming call is sent a busy response. The caller sees a User is Busy message. See Figure 87.

Figure 87: User is Busy message

Note: The held call and the process of placing the second call are counted as two consumed call appearances.

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Page 376
Image 376
Avaya NN43113-101 manual User is Busy message