Consultative transfer
When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be
You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred. You can specify the precedence to use when making the consultative call. To enable this, the precedence selection screen is displayed after you select a consultative transfer. For information on making a consultative transfer, see “Transferring a call” on page 228.
You can only choose a precedence level that you are authorized to use. The default value is Routine.
In a consultative transfer, the precedence level of the transferred call is the higher level of the initial call and the consultative call. For example, Person A calls Person B with a precedence level of Immediate. During the call, Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation. When the call is finally transferred, the transferred call has a precedence level of Flash, even if the call initially had a precedence level of Immediate.
Multiple calls
When there are multiple calls on the IP Deskphone, each call is displayed as a single line on the screen.
If the line is wider than the screen capacity, scroll left and right to see more information.
If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of precedence from highest to lowest. If the calls have the same precedence, then the calls are displayed in order of the age of the call, from oldest to newest.
A maximum of two calls are presented at one time.
When a call is displayed, the related tone is played as well.
369
