Order of call preemption | Avaya NN43113-101 instruction

Multi-Level Precedence and Preemption

Order of call preemption

The following is the order of call preemption:

1.the lowest precedence call

2.If there are multiple calls on the same precedence level, then the following order is used

a.any outgoing call that is unanswered

b.the oldest incoming call that is unanswered

c.the oldest held call

Preemption scenarios and behavior

The following table describes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available.

Table 20: When a preemption call is received

Call state	Preemption behavior

While on an active call

1.Preemption tone is played through the Handsfree speaker.

2.The active call is removed.

3.The preemption acknowledgment screen is displayed. See Figure 86, "Preemption acknowledgement screen", on page 373.

4.When the preemption call is acknowledged by pressing OK, the preemption tone is ended and the new preemption precedence call is displayed.

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Image 371

Avaya NN43113-101 manual Order of call preemption, Preemption scenarios and behavior, When a preemption call is received

Contents

Date October Avaya 1140E IP Deskphone with SIP Software User Guide Downloading documents Contact Avaya Support Revision history January Standard Contents Configuring the Avaya 1140E IP Deskphone Accessing the IP Deskphone Receiving a call Making a call 180 Address Book While on an active call Call Outbox199 Multiuser Additional features 293 Advanced features Multi-Level Precedence and Preemption Visual indicators 415 381Third party terms 409 Contents Welcome Basic features Welcome Welcome Avaya 1140E IP Deskphone IP Deskphone controls Welcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1140E IP Deskphone display Cleaning the IP Deskphone LCD display screen Function Context-sensitive soft keys Msgs More… ScrnSvr CallFwdRetrve Prefs Presnce Language-use to change Idle display screen after dial pad input Idle display screen after dial pad input In-call context-sensitive soft keys Abc or Trnsfer Conf Tones Audio Headset Selection VoiceCodecs Bluetooth Setup Activate NewCall Park Volume settings, to configure a USB Locks-use to lock or Unlock Navigation keys Key Function Navigation keys and functions Part 1 Navigation keys and functions Part 2 Using a USB Mouse Security features Available Avaya 1140E IP Deskphone call features Secure connection Example of a secure connection when the IP Deskphone is idle Example of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC compliance Part 1 EMC compliance Part 2 Safety compliance DenAn regulatory notice for Japan Other Getting Started Using your IP Deskphone Before you begin Connecting the components IP Deskphone connections Wall-mount lever Removing the stand cover Remove the stand cover Connecting the AC power adapter optional Connecting the handset Selecting the headset tuning parameter Connecting the headset optional Connecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cables Method a Position Method B Rotate the IP Deskphone into the wall mount Entering text Context-sensitive soft key abc/123 Entering text using the IP Deskphone dialpad Character Name Alphanumeric characters for dialpad key 1 Part 1 Alphanumeric characters for dialpad key 1 Part 2 Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature Back Off Back To disable the # Ends Dialing feature To configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialing Keyboard Key Entering text using the USB keyboardUSB keyboard functions Part 1 IP Deskphone Fixed Key USB keyboard functions Part 2 Logging on Accessing the IP Deskphone Configuring the domain Automatic login To change the domain Password protection for domainsDomain Select Back Selecting a language Password check to switch domainsPassword protection for editing domain Password request in server settings mode To change the language Back SelectLogging on to your Avaya 1140E IP Deskphone To logon to the Avaya 1140E IP Deskphone Abc Login Login Abc Next Cancel Timed Period Next Configuring the duration of the loginTo configure the login duration Next Timed logoff while IP Deskphone is idle Back CancelTimed logoff Logging on multiple user accounts Selecting a location User Profile Overwriting your personal Address Book Confirmation logon screen To log off from the IP Deskphone Logging off from the IP Deskphone Logging off multiple user accounts Making an emergency callLogout Back To make an emergency call Sendkey Phone information menu Location information Phone location display To adjust the display screen contrast Configuring the Avaya 1140E IP DeskphoneAdjusting the display screen contrast To create the idle screen display text Apply CancelCreating the idle screen text display Save Back Configuring the Backlight Screensaver Select Back Configuring Menu Auto back-outTo configure Menu Auto back-out Soft key to configure the Auto back To select the ring pattern for an incoming call Selecting a ring patternPrefs Select Test Back To adjust the ring volume for an incoming call Adjusting the volumeAdjusting the ring volume Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume To select a language Selecting a languageChange To select a date format Selecting the date and time format To select a time zone To select a time format USB headset Headset type Frequency Headset menuSupported USB headset types Preferences menu with headset menu item Headset screen Option Function Configuration options on the headset screen Part 1 Configuration options on the headset screen Part 2 Presence of USB headset Configuration options on the headset screen Part 3 Audio Parameters Values Audio Format PCM only Audio format selectionSupported USB audio formats Audio Parameters Values Generic USB headset Avaya USB headset adapter with HID support Feature DescriptionAvaya USB headset adapter with HID LED 116 Keys on adapter Keys on the IP Deskphone Avaya USB adapter key mappings Third-party USB headsets with HID 119 120 121 122 123 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 To open the Bluetooth Setup dialog box Configuring Bluetooth wireless technology headsetSummary of ATA characteristics Part 3 To pair a wireless headset with your IP Deskphone 128 Devices appears Stop 130 131 Exit Dual pairing headsets Interaction with wired headsets To unpair a wireless headset To switch between a wired headset and a wireless headset 135 136 Making a call To make a call using off-hook dialing Making a call using off-hook dialing Redial VMail Alex Send To make a call using on-hook dialing Making a call using on-hook dialingUsing handsfree calling To mute a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To end a handsfree call To use a headset Using Call SubjectsTo switch from handsfree to headset To enter a call subject from a list Subject Select New Abc To create a new call subject while initiating a call SaveClear Back Subject Save Clear Back To add a Call Subject while the IP Deskphone is idle Managing Call SubjectsAdding a Call Subject Add To delete a Call Subject while the IP Deskphone is idle Deleting a Call SubjectDelete To edit a Call Subject while the IP Deskphone is idle Editing a Call SubjectEdit Soft key to confirm the changes Caller identification Receiving a call To answer an incoming call Answering an incoming callAnswer Redrct To redirect an incoming call by using the dialpadRedirecting an incoming call Redrct Clear Back Declining an incoming call To decline an incoming call DeclineCreating a new Call Decline Reason To create a New Decline Reason during an incoming call Decline New To create a Call Decline Reason Managing Call Decline Reasons To edit a Call Decline Reason To delete a Call Decline Reason Ignoring an incoming call To ignore an incoming call Receiving intercom callsIgnore Receiving paging calls Viewing the Address Book Address Book Contact details Initiating a call from the Address Book To initiate a call to a contact stored in the Address Book Call Back To add a contact to your Address Book Adding a contact to your Address BookAbc Next Back To edit a contact in your Address Book Editing a contact in your Address BookYes View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book View To copy a contact to the Address Book Copying information to the Address Book Next Back Yes Back Searching for a contact in the Address Book To change the method the IP Deskphone uses to search Using the Search feature in the Address Book To search for a contact stored in your Address Book Using the Search featureUsing Local Search No entries found for search criteria Search Back Call Exit Search To perform a Global Search for a contact Using Global SearchSelect Abc Back Call Save Search Back New Call Inbox while IP Deskphone is idle Call Inbox To manage calls in the Call Inbox while not on a call Accessing the Call InboxManaging calls in the Call Inbox while not on a call All Delete Exit Enter Missed Additional user interactions Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox Enter Prev Next BackManaging missed calls To view missed calls Msg/InboxAll On page 186 displays the Message options screen Missed Calls Notification Select Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call Inbox Edit Call To delete calls from your Call Inbox Accessing the calls in your Call Inbox during a callDeleting calls in your Call Inbox Delete Yes AllUsr To access the calls in your Call Inbox during a call Call Outbox while IP Deskphone is idle Call Outbox To manage calls in the Call Outbox while not on a call Accessing the Call OutboxManaging calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call Outbox To delete calls from your Call Outbox Deleting calls from your Call Outbox Viewing the details of a call in the Call Outbox Yes AllUsr To view details of a call in the Call Outbox Accessing the calls in your Call Outbox during a callTo access the calls in your Call Outbox during a call Call Prev Next Back 198 Instant Messaging Configuring Instant MessagingConfiguring IM automatic pop-up Instant Message pop-up Prefs Select Back Configuring Instant Messaging pop-upsConfiguring IM audible alert To enable or disable automatic pop-up of a new IM Composing an Instant Message To enable or disable the audible alerts of a new IM To compose and send an Instant Message Msgs Send IM Send Back Accessing Instant MessagesInstant Message Inbox/Outbox View New IM Back Msgs User To reply to an Instant Message Viewing the content of an Instant MessageReplying to an Instant Message Reply To initiate a call from an Instant Message Initiating a call from an Instant Message Msgs View View CallDeleting an Instant Message Delete Back Making a new call While on an active call More… NewCall Call Waiting To place a call on hold Placing a call On Hold Multiple calls On Hold Chad Join NewCall Multiple calls In-call mode 215 RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To make a call on hold the active call To access a call on hold when multiple calls are on holdActvate Join Using 3-way callingTo activate the 3-way Call feature Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call Server Current Domain Domain page with conference parameters Edit Domain Edit Domain screen To transfer a call to another IP Deskphone Transferring a callTrnsfer Abc Select Transfr Clear Back To transfer a call to Voice Mail Transfer Abc ToVM Back To park a call to the server during a call Using the Park Call featureUsing Park Call Action To retrieve a parked call from the server Abc Park Clear BackRetrieving a Parked Call Servcs Retrve Clear Back Using the Friends feature Additional features To check the online status of a friend on your list Accessing your Friends list To initiate a call to a friend on the Friends list Status AllSelect Status To send an IM to a friend on the Friends list SendIM To edit your Friends list Editing information of a friend Back Delete Edit Abc 241 To delete a contact from your Friends list Edit Delete Feature keys Feature keys To access the Program Key screen Feature key programming On page 246 shows the feature key details To view feature key details Feature key details On page 248 shows the edit feature key screen To edit a feature key Modify Edit feature key screen To modify a feature key 249 To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on 251 Next Select To program a Call Forward feature key Finish To program a Do Not Disturb feature key To program a Send IM feature key To program a Presence feature key 256 Finish Back Remove a programmed feature key Back Remove Feature key autoprogramming Prefs Bulk To autoprogram feature keys Back Select All Yes Step Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy key Select Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone display To activate or deactivate this notification Prefs Off Forwrd Clear Back To enable Do Not Disturb Configuring Do Not DisturbDisable Enable Back To select a Presence state Configuring a Presence stateDisable Back To disable Do Not Disturb Change Back Select 273 To add a new Presence state message Adding a new Presence state message Incoming call privacy Configuring Privacy settingsAdd Abc Back Change Back To configure Incoming Call Privacy Prefs Change Back To configure Outgoing Call PrivacyMultiple Appearance Directory Number Outgoing call privacy 278 Madn SCA shared line not active Audio Codec Ordering Audio CodecsAudio Codec Selection PC Client softphone interworking with the IP Deskphone Answer-Mode Settings Allow Domain setting Allow-Mode Settings Automatic remote firmware updates Multiuser Additional logins Initial login Secondary Login screens Primary account logout Logging out Cable unplugged Server failoverSecondary account logout Upgrade impacts to user profiles Line keys IIP Deskphone with Expansion Module and multiple accounts Making a call Being in a call Receiving a call IP Deskphone with one and multiple calls Instant Messages Per-account call notification options Menu featuresModifying settings IM Settings Programmable keys Voice Mail settingsRemembering settings after logout Inbox call details view Inbox, outbox, IM log User status Address books Do Not Disturb Call Forwarding Presence Notifications Per-account notifications Account Selection To view the Phone Information for the IP Deskphone Advanced featuresViewing the IP Deskphone information MAC Accessing the services menu To check for the latest firmware update Checking for updates To switch the proxy Switching the proxy Yes Domain Switch to alternate proxy server? Domains Done To reset the IP Deskphone Resetting the IP Deskphone To delete user data files Erasing the user data 312 To delete a user profile Select DeleteExit Back To delete a language file To delete a sound file To delete a log file To delete all files Network menuTo delete the system file without deleting the user profile USB flash drive To access the Network menu Enabling or disabling the USB Port Feature characteristicsPresence of USB flash drive USB devices USB port disabled screen USB devices Phone information screen Customizable Banner for login Phone Information Details screen Login banner screen Phone Information Details screen Screensaver/screen lock Display screensaver screen Screensaver mode setting screen Selecting the screensaver setting screen Screensaver disabled message Screensaver enabled message Screensaver locked screen 328 Selecting an image to be viewed as a slideshow Background image Display menu Selecting an image screen Background confirmation screen Service Package Group Support Feature keys 333 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book Filter Select Back View All Edit To add a new contact to your Address Book SendIM Edit BackAdd Next Back 338 To add a new group Select Edit Add BackAdd Back Speed Dial List Main feature key screen Speed dial list screen Speed Dial List screen Auto retrieve flag Auto Retrieve enable screen Root screen USB Flash memory device support File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen Delete Select destination File Manager Select Destination screen 349 Sample Success message for File Manager Operation 351 Component Icon Visual indicatorsDisplay screen icons Inbox Display screen icons Part 2Instant Messaging Presence Visual Alerter/Message Waiting IndicatorsDisplay screen icons Part 3 Visual indicator LED status Visual Alerter/Message Waiting Indicator Visual indicators 356 Overview Multi-Level Precedence and Preemption Speakerphone exclusive to 911 Emergency Other Mlpp service featuresRe-authorization Call Origination Busy Precedence ringback tone Making a call with MlppMaking an Mlpp call by going off-hook Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant Message IM display Off-hook speed dial screen Making a call by using a programmed speed dial key Incoming precedence call display Incoming calls with precedencePrecedence alerting tone Precedence Call Waiting tone Direct transfer and transfer to voicemail Call transfer with precedence Consultative transfer Multiple calls Example Preemption Call state Preemption behavior When a preemption call is receivedOrder of call preemption Preemption scenarios and behavior Is displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 379 Multi-Level Precedence and Preemption 380 Short-cut and navigation function keys Quick reference Telephone feature keys Logout Login Making an emergency call Making a callPress the Address Book or Inbox or Outbox key Answering a call 385 Idle phone display Initiating a conference callSending an Instant Message IM CallFwd Redial or NewCallAbc or Msgs Prefs RetrveScrnSvr Presnce NewCall ConfTrnsfer Audio Call state Icon ParkMore… Inbox Icon Instant messaging Icon Presence Icon Following component is licensed under Public Domain Third party terms GNU General Public V2 License GNU 395 396 397 398 399 400 Libpng Zlib 402 403 Kern-random License KernrandomFollowing component is licensed under kernrandom license Wchar functions License Wchar functions Libpeg License LibjpegFollowing component is licensed under libjpeg license Rex License RexFollowing component is licensed under the T-Rex license Third party terms 408 Terms you should know 410 411 412 413 414 Numerics SymbolsIndex 416 417 418