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Avaya NN43113-101 manual Multi-Level Precedence and Preemption, Overview

Models: NN43113-101

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Multi-Level Precedence and Preemption

Multi-Level Precedence and Preemption

Overview

The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place.

Higher precedence calls preempt those lower in precedence when a user has no free call appearances.

WARNING

Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above-Routine precedence call.

You can only initiate a call with a precedence level equal to or below the authorized precedence level that is configured for you. Any call you make automatically defaults to Routine, unless you choose a higher precedence. During call processing, this precedence level is used to assure preferential call completion of higher precedence calls within the same MLPP service domain, even if that means preempting lower precedence calls. Once you set the precedence level for a call, the precedence level for that call cannot be changed.

The precedence levels are:

•Routine

•Priority

•Immediate

•Flash

•Flash-Override

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Avaya NN43113-101 manual Multi-Level Precedence and Preemption, Overview

Contents

Date October Avaya 1140E IP Deskphone with SIP Software User GuideDownloading documents Contact Avaya Support Revision history January Standard Contents Configuring the Avaya 1140E IP Deskphone Accessing the IP DeskphoneReceiving a call Making a call180 Address BookCall Outbox 199While on an active call Multiuser Additional features293 Advanced featuresMulti-Level Precedence and Preemption Visual indicatorsThird party terms 381409 415Contents Welcome Basic featuresWelcome Welcome Avaya 1140E IP Deskphone IP Deskphone controlsWelcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1140E IP Deskphone displayCleaning the IP Deskphone LCD display screen Function Context-sensitive soft keysMsgs More… CallFwd RetrveScrnSvr Prefs PresnceLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputIn-call context-sensitive soft keys Abc orTrnsfer ConfTones AudioVoice CodecsHeadset Selection Bluetooth Setup Activate NewCall Park Volume settings, to configure a USB Locks-use to lock or Unlock Navigation keysKey Function Navigation keys and functions Part 1Navigation keys and functions Part 2 Using a USB MouseSecurity features Available Avaya 1140E IP Deskphone call featuresSecure connection Example of a secure connection when the IP Deskphone is idleExample of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC compliance Part 1EMC compliance Part 2 Safety complianceDenAn regulatory notice for Japan OtherGetting Started Using your IP DeskphoneBefore you begin Connecting the componentsIP Deskphone connections Wall-mount lever Removing the stand coverRemove the stand cover Connecting the AC power adapter optionalConnecting the handset Selecting the headset tuning parameter Connecting the headset optionalConnecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cablesMethod a Position Method B Rotate the IP Deskphone into the wall mountEntering text Context-sensitive soft key abc/123 Entering text using the IP Deskphone dialpadCharacter Name Alphanumeric characters for dialpad key 1 Part 1To enable the # Ends Dialing feature Enabling and disabling the # Ends Dialing featureBack Alphanumeric characters for dialpad key 1 Part 2Off Back To disable the # Ends Dialing featureTo configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialingUSB keyboard functions Part 1 Entering text using the USB keyboardIP Deskphone Fixed Key Keyboard KeyUSB keyboard functions Part 2 Logging on Accessing the IP DeskphoneConfiguring the domain Automatic loginPassword protection for domains Domain Select BackTo change the domain Password protection for editing domain Password check to switch domainsPassword request in server settings mode Selecting a languageBack Select Logging on to your Avaya 1140E IP DeskphoneTo change the language To logon to the Avaya 1140E IP Deskphone AbcLogin Login AbcNext Cancel To configure the login duration Configuring the duration of the loginNext Timed Period NextTimed logoff Back CancelLogging on multiple user accounts Timed logoff while IP Deskphone is idleSelecting a location User Profile Overwriting your personal Address Book Confirmation logon screenTo log off from the IP Deskphone Logging off from the IP DeskphoneMaking an emergency call Logout BackLogging off multiple user accounts To make an emergency call SendkeyPhone information menu Location informationPhone location display Configuring the Avaya 1140E IP Deskphone Adjusting the display screen contrastTo adjust the display screen contrast Apply Cancel Creating the idle screen text displayTo create the idle screen display text Save Back Configuring the Backlight ScreensaverConfiguring Menu Auto back-out To configure Menu Auto back-outSelect Back Soft key to configure the Auto back Prefs Select Selecting a ring patternTest Back To select the ring pattern for an incoming callAdjusting the volume Adjusting the ring volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Selecting a language ChangeTo select a language To select a date format Selecting the date and time formatTo select a time zone To select a time format USB headset Headset menu Supported USB headset typesHeadset type Frequency Preferences menu with headset menu item Headset screen Option Function Configuration options on the headset screen Part 1Configuration options on the headset screen Part 2 Presence of USB headset Configuration options on the headset screen Part 3Audio format selection Supported USB audio formatsAudio Parameters Values Audio Format PCM only Audio Parameters Values Generic USB headsetFeature Description Avaya USB headset adapter with HIDAvaya USB headset adapter with HID support LED 116 Keys on adapter Keys on the IP Deskphone Avaya USB adapter key mappingsThird-party USB headsets with HID 119 120 121 122 123 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Configuring Bluetooth wireless technology headset Summary of ATA characteristics Part 3To open the Bluetooth Setup dialog box To pair a wireless headset with your IP Deskphone 128 Devices appears Stop130 131 Exit Dual pairing headsetsInteraction with wired headsets To unpair a wireless headset To switch between a wired headset and a wireless headset135 136 Making a call To make a call using off-hook dialing Making a call using off-hook dialingRedial VMail Alex Send Making a call using on-hook dialing Using handsfree callingTo make a call using on-hook dialing To switch from the handset mode to handsfree mode To switch from the handsfree to handset modeTo end a handsfree call To mute a handsfree callUsing Call Subjects To switch from handsfree to headsetTo use a headset To enter a call subject from a list Subject Select New AbcClear Back SaveSubject To create a new call subject while initiating a callSave Clear Back Adding a Call Subject Managing Call SubjectsAdd To add a Call Subject while the IP Deskphone is idleDeleting a Call Subject DeleteTo delete a Call Subject while the IP Deskphone is idle Editing a Call Subject EditTo edit a Call Subject while the IP Deskphone is idle Soft key to confirm the changes Caller identification Receiving a callAnswering an incoming call AnswerTo answer an incoming call To redirect an incoming call by using the dialpad Redirecting an incoming callRedrct Redrct Clear Back Declining an incoming call Decline Creating a new Call Decline ReasonTo decline an incoming call To create a New Decline Reason during an incoming call Decline NewTo create a Call Decline Reason Managing Call Decline ReasonsTo edit a Call Decline Reason To delete a Call Decline ReasonIgnoring an incoming call Receiving intercom calls IgnoreTo ignore an incoming call Receiving paging calls Viewing the Address Book Address BookContact details Initiating a call from the Address BookTo initiate a call to a contact stored in the Address Book Call BackAdding a contact to your Address Book Abc Next BackTo add a contact to your Address Book Editing a contact in your Address Book YesTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book ViewTo copy a contact to the Address Book Copying information to the Address BookNext Back Yes Back Searching for a contact in the Address BookTo change the method the IP Deskphone uses to search Using the Search feature in the Address BookUsing the Search feature Using Local SearchTo search for a contact stored in your Address Book No entries found for search criteria Search Back Call ExitSearch Using Global Search Select AbcTo perform a Global Search for a contact Back Call Save Search Back New Call Inbox while IP Deskphone is idle Call InboxAccessing the Call Inbox Managing calls in the Call Inbox while not on a callTo manage calls in the Call Inbox while not on a call All Delete Exit Enter MissedAdditional user interactions Viewing the details of a call in the Call InboxEnter Prev Next Back Managing missed callsTo view details of a call in the Call Inbox Msg/Inbox AllTo view missed calls On page 186 displays the Message options screen Missed Calls NotificationSelect Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call InboxEdit Call Deleting calls in your Call Inbox Accessing the calls in your Call Inbox during a callDelete Yes AllUsr To delete calls from your Call InboxTo access the calls in your Call Inbox during a call Call Outbox while IP Deskphone is idle Call OutboxAccessing the Call Outbox Managing calls in the Call Outbox while not on a callTo manage calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call OutboxTo delete calls from your Call Outbox Deleting calls from your Call OutboxViewing the details of a call in the Call Outbox Yes AllUsrTo access the calls in your Call Outbox during a call Accessing the calls in your Call Outbox during a callCall Prev Next Back To view details of a call in the Call Outbox198 Configuring Instant Messaging Configuring IM automatic pop-upInstant Messaging Instant Message pop-up Configuring IM audible alert Configuring Instant Messaging pop-upsTo enable or disable automatic pop-up of a new IM Prefs Select BackComposing an Instant Message To enable or disable the audible alerts of a new IMTo compose and send an Instant Message Msgs Send IMAccessing Instant Messages Instant Message Inbox/OutboxSend Back View New IM Back Msgs UserReplying to an Instant Message Viewing the content of an Instant MessageReply To reply to an Instant MessageTo initiate a call from an Instant Message Initiating a call from an Instant MessageView Call Deleting an Instant MessageMsgs View Delete Back Making a new call While on an active callMore… NewCall Call WaitingTo place a call on hold Placing a call On HoldMultiple calls On Hold ChadJoin NewCall Multiple calls In-call mode215 RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To access a call on hold when multiple calls are on hold ActvateTo make a call on hold the active call Using 3-way calling To activate the 3-way Call featureJoin Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call ServerCurrent Domain Domain page with conference parameters Edit DomainEdit Domain screen Transferring a call Trnsfer AbcTo transfer a call to another IP Deskphone Select Transfr Clear Back To transfer a call to Voice Mail Transfer AbcToVM Back Using Park Call Using the Park Call featureAction To park a call to the server during a callRetrieving a Parked Call Abc Park Clear BackServcs To retrieve a parked call from the serverRetrve Clear Back Using the Friends feature Additional featuresTo check the online status of a friend on your list Accessing your Friends listStatus All Select StatusTo initiate a call to a friend on the Friends list To send an IM to a friend on the Friends list SendIMTo edit your Friends list Editing information of a friendBack Delete Edit Abc241 To delete a contact from your Friends list Edit DeleteFeature keys Feature keysTo access the Program Key screen Feature key programmingOn page 246 shows the feature key details To view feature key detailsFeature key details On page 248 shows the edit feature key screen To edit a feature keyModify Edit feature key screen To modify a feature key249 To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on251 Next Select To program a Call Forward feature keyFinish To program a Do Not Disturb feature keyTo program a Send IM feature key To program a Presence feature key 256 Finish Back Remove a programmed feature keyBack Remove Feature key autoprogramming Prefs Bulk To autoprogram feature keysBack Select All Yes Step Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy keySelect Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone displayTo activate or deactivate this notification Prefs OffForwrd Clear Back Disable Configuring Do Not DisturbEnable Back To enable Do Not DisturbDisable Back Configuring a Presence stateTo disable Do Not Disturb To select a Presence stateChange Back Select 273 To add a new Presence state message Adding a new Presence state messageConfiguring Privacy settings Add Abc BackIncoming call privacy Change Back To configure Incoming Call PrivacyMultiple Appearance Directory Number To configure Outgoing Call PrivacyOutgoing call privacy Prefs Change Back278 Madn SCA shared line not active Audio Codecs Audio Codec SelectionAudio Codec Ordering PC Client softphone interworking with the IP Deskphone Answer-Mode SettingsAllow Domain setting Allow-Mode SettingsAutomatic remote firmware updates Multiuser Additional logins Initial loginSecondary Login screens Primary account logout Logging outServer failover Secondary account logoutCable unplugged Upgrade impacts to user profiles Line keys IIP Deskphone with Expansion Module and multiple accounts Making a call Being in a call Receiving a callIP Deskphone with one and multiple calls Instant MessagesModifying settings Menu featuresIM Settings Per-account call notification optionsVoice Mail settings Remembering settings after logoutProgrammable keys Inbox call details view Inbox, outbox, IM logUser status Address booksDo Not Disturb Call Forwarding Presence Notifications Per-account notifications Account SelectionAdvanced features Viewing the IP Deskphone informationTo view the Phone Information for the IP Deskphone MAC Accessing the services menuTo check for the latest firmware update Checking for updatesTo switch the proxy Switching the proxyYes Domain Switch to alternate proxy server?Domains Done To reset the IP Deskphone Resetting the IP DeskphoneTo delete user data files Erasing the user data312 Select Delete Exit BackTo delete a user profile To delete a language file To delete a sound fileTo delete a log file Network menu To delete the system file without deleting the user profileTo delete all files USB flash drive To access the Network menuFeature characteristics Presence of USB flash driveEnabling or disabling the USB Port USB devices USB port disabled screen USB devices Phone information screen Customizable Banner for loginPhone Information Details screen Login banner screenPhone Information Details screen Screensaver/screen lockDisplay screensaver screen Screensaver mode setting screen Selecting the screensaver setting screenScreensaver disabled message Screensaver enabled message Screensaver locked screen 328 Selecting an image to be viewed as a slideshow Background imageDisplay menu Selecting an image screenBackground confirmation screen Service Package Group SupportFeature keys 333 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book FilterSelect Back View All Edit SendIM Edit Back Add Next BackTo add a new contact to your Address Book 338 Select Edit Add Back Add BackTo add a new group Speed Dial List Main feature key screenSpeed dial list screen Speed Dial List screenAuto retrieve flag Auto Retrieve enable screenRoot screen USB Flash memory device supportFile manager select device screen File manager device browsing screen File Manager Select Destination prompt screen DeleteSelect destination File Manager Select Destination screen 349 Sample Success message for File Manager Operation 351 Visual indicators Display screen iconsComponent Icon Display screen icons Part 2 Instant MessagingInbox Visual Alerter/Message Waiting Indicators Display screen icons Part 3Presence Visual indicator LED status Visual Alerter/Message Waiting IndicatorVisual indicators 356 Overview Multi-Level Precedence and PreemptionRe-authorization Other Mlpp service featuresCall Origination Busy Speakerphone exclusive to 911 EmergencyMaking a call with Mlpp Making an Mlpp call by going off-hookPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant MessageIM display Off-hook speed dial screen Making a call by using a programmed speed dial keyPrecedence alerting tone Incoming calls with precedencePrecedence Call Waiting tone Incoming precedence call displayDirect transfer and transfer to voicemail Call transfer with precedenceConsultative transfer Multiple callsExample PreemptionOrder of call preemption When a preemption call is receivedPreemption scenarios and behavior Call state Preemption behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Re-authorization Feature interactions with MlppFeature interactions with Mlpp 379 Multi-Level Precedence and Preemption 380 Short-cut and navigation function keys Quick referenceTelephone feature keys Logout LoginPress the Address Book or Inbox or Outbox key Making a callAnswering a call Making an emergency call385 Initiating a conference call Sending an Instant Message IMIdle phone display Abc or Redial or NewCallMsgs CallFwdScrnSvr RetrvePresnce PrefsTrnsfer ConfAudio NewCallPark More…Call state Icon Inbox Icon Instant messaging IconPresence Icon Following component is licensed under Public Domain Third party termsGNU General Public V2 License GNU395 396 397 398 399 400 Libpng Zlib402 403 Kernrandom Following component is licensed under kernrandom licenseKern-random License Wchar functions License Wchar functionsLibjpeg Following component is licensed under libjpeg licenseLibpeg License Rex Following component is licensed under the T-Rex licenseRex License Third party terms 408 Terms you should know 410 411 412 413 414 Symbols IndexNumerics 416 417 418