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Telephony manual
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166 pages, 4.63 Mb
NexPath T
elephony Server
User’s Guide
NexPath Corporation
2972 Scott Boulevard
Santa Clara, California 95054
PN3097, Rev.G
(408) 235-8916
March 7, 2001
user.bk Page 1
Wednesday, March7, 2001
10:34 AM
Contents
Main
Page
NTS SERVER HARDWARE LIMITED WARRANTY
NexPath Corporation
Page
i
Table of Contents
ii
iii
iv
v
Page
Page
Page
Page
Where to go for assistance
Support Policies
Legal Notices
Page
General Concepts
Hook-flashes
Beeps and rings
Ring Cadence
Call distribution groups
Ring groups and Pickup groups
*0 0 *0 1
Extensions numbers in the NexPath Telephony Server
System speed dial numbers
Accept Calls/Do Not Disturb
Accept Calls Do Not Disturb
Page
Barge In
Barge In
*0 0
Call Forwarding
Forward Calls Cancel Forwarding
Page
Page
Call Waiting
Page
Page
Conference Calls
Set Up Conference Add ToConference
Day Ringing/Night Ringing
Enable Day Ringing Enable Night Ringing
#1
#0 #1
#0
Page
Disconnecting
Disconnect Call
Page
Help
Help
Hold
Put A Call On Hold Retrieve A Call From Hold Swap Between a Current Call and a Call onHold
Page
Hook Flash the Central Office Line (Centrex and CLASSSM features)
Hook Flash the Central Office Line
Flash 9
Inside Lines
Page
Line and Extension Numbers
Announce Line Number and Extensions
34
Listen In
Listen In
Page
Operator
Dial the operator
Outside Lines
Obtain an Outside Line
Paging (Public Address)
Park Orbits
Page
Passwords
Enter Password Change Password
Page
Pick up
Pick Up Ring Group Pick Up Any Ringing Phone Pick Up Ringing Speaker
Transferring Calls
Direct (Blind) Transfer Set Up Transfer Complete Transfer
Flash 5
Flash 5 Flash 6
Page
Summary of the keypad sequences
Page
Page
Determining if you have new messages in your voice mailbox
Accessing voice mail from your telephone
MESSAGE MENU
Page
Forwarding a message to another mail box
Forwarding a message to a group
4 #*
Call the person who left a message
Getting a help message during voice mail
Torecord your standard or alternate greeting
Tolisten to your standard or alternate greeting
To set your Standard Greeting or Alternate Greeting
Accessing your voice mail from an outside line
Getting into your voice mail box if your mailbo x is full
Toenter a numeric pager number
0*
*#
0*0
Recording a short name
Adding a voice mail distribution group
Removing a voice mail distribution group
Sending a message directlyfrom voice mail
Page
FIGURE 3-3. Keypad options for Send Message after pressing during Record.
PRESS 1 DURING RECORD (SEND MESSAGE)
Features Available When Leaving a Message
Keys that callers can use during the greeting when they are in voice mail
Keys that callers can use during or afterrecording a message
Page
Page
NexPath Dialer
Installing the NexDial dialer program
Configuring the dialer
Page
Page
Page
Page
Features available with NexDial Dialer Window
Screen pops
The numeric keypad and the Dial/Transfer button
User speed dial buttons
The function buttons below the keypad
Page
Page
Status information
Setting Day/Night Mode
Changing your password
Selecting the audio player
VoiceM ail Access from NexDial
Playing back a message
Calling the call back number
Saving a copy of the voice mail fileto the local computer
Forwarding a message to another voice mail boxor a group
Recording your Standard Greeting
Page
Page
Page
Page
Page
Adding and Using VoiceMail Distribution Groups
Page
Personal Phone Book
Page
Viewing the Call Log
Integration with Goldmine 4.0 and ACT! 3 & ACT! 4:
NexPath Call Director
System Requirements for NexDirector
Installing the NexDirector program
Establishing a network connection to the NexPath Telephone Server
Page
NTS Server Configuration Issues Related to NexDirector
Page
Configuration and Setup
Tabs and Views
Configuration Management- Multiple Views
Customizing Buttons and Views
Page
Resetting Button Assignments
Resizing the Window
Activity and Status
Controlling Calls
Call An Extension
Tran sfer A C all
Page
Page
Page
Desktop Interface
To Control your Phone from your Web Browser
Page
Page
The Control page
Selectingavoicemailboxtomonitor
VM Barge-in
Send to VM
Hold
Call Control
Using the Ring Group button
Page
Page
Setting message, pager,and email parameters
Dialing Method for Call Back
Other VoiceMail Features
Page
System Information
Using the Phone Book page
Page
The View Log button
Page
Page
The status information at the bottom of the Control page
129
Service Provider
Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program
Page
Page
Page
Page
134
Using the NexPath Telephony Service Provider(TSP) with other programs
135
Uninstalling the NexPath TAPI Telephony Service Provider (TSP)
Page
Page
Page
Page
Page
Page
Page
APPENDIX A Glossary
Flash 3
Page
Page
Page
Page
149
A
B
C
Index
150
D
151
E
F
G
H
152
I
L
M
N
153
R
S
154
T
U
V