Cadence Telephony manual Adding and Using Voice Mail Distribution Groups

Windows Desktop Tools- NexPath Dialer

Note The Configure -> Email Parameters selection will be grayed out and will not be accessible if email notification has not been enabled for this voice mailbox. Contact your system administrator to enable email notification for your voice mailbox if the setup screen is not accessible. Enabling email notification must be done in AdminTool by an administrator.

Fill in your email address, and the IP address of your mail server. You can use the system name if DNS has been enabled on the NexPath Telephony Server and you have DNS service. Unless you have the services of a network expert, who is very familiar with DNS setup and mail hosts, you will have fewer configuration problems if you use the IP address of your mail host.

Note It may be necessary to provide the NexPath Telephony Server with a DNS server IP address and a Domain Name, in order for email to work with certain mail hosts, such as with Linux RedHat 6.0 and later. The reason for this is anti-spamming protections in mail host software (e.g., sendmail), that will not allow a connection from a client unless it provides a fully qualified domain name in the protocol interchange. In order for the NexPath system to provide a domain name, both DNS and Domain Name must be programmed. See the the chapter Network Installation starting on page 21 in the System Administration Guide for details on setting the network parameters.

Adding and Using Voice Mail Distribution Groups

Groups may be added to each voice mail box so that voice mail messages can be distributed (copied or for- warded), in one operation, to multiple mail boxes. In the NexPath Telephony Server, both system groups and user groups exist. System groups can be added from the Voice Mail window, by selecting Configure- >Voice Mail Groups on the menu bar. User groups can be created and added using the same procedure.

System distribution groups must be first created by the administrator using AdminTool. Then the system group can be added to the choice of possible groups, to each voice mail box. System groups may be added to the group distribution choice from either the telephone keypad or using NexDial. System groups cannot be changed or edited.

User created groups can only be created and added to a given mail box using NexDial. The group creation function is not available from the telephone keypad. However, once created and added, user groups can be utilized for forwarding messages from the telephone keypad. Distribution groups created by a user are pri- vate to that user, and are not available for other users.

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