User’s Guide

34

Listen In

Listen In

Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen
in (screen) voice mail in progress.
To listen into your own voicem ailex tension, for example, whiles omeone is leaving you voicem ail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Listen-in sequence .
3. Enter the number of your voice mail extension.
4. If prompted, enter your password1,orapasswordwithbarge-inprivileges.
5. If your password is accepted, you will be listeningto the person currently leaving you a message.
6. If you want to Barge-in (take the call), enter . Thevoice mail recorded up to that point will be
saved, the recording will terminate, and you will be connected to the caller.
If your system administrator has given youraccount Barge-in/Listen-in permissions, you can also use the
sequence described above to listen into other people’s conversations while they are on the phone, for quality
control and monitoring purposes.C heck with yoursystem administrator to see if you have Barge-in/Listen-
in permission.
Listen-in and Barge-in can be blocked on a line by the systemadministrator, by setting the line as a Secure
Line.
Youdo not need B arge-in/Listen-in privileges to listen in to voice mail in progress on your own voice mail
boxes.

WARNING:Listening-in to a conversation without the consent of one or both parties may

be a violation of local, state, and federal privacy laws. It is the responsibility of the user of

the NexPath TelephonyServer, when using features of the system, to assure that they are in

compliance with all applicable laws.

1. You will not be asked for a password if you entered it to enablesome other command and have not hung up since then.
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