Telephone Operations, General Concepts | Cadence Telephony specification

CHAPTER 2

Telephone Operations

The NexPath Telephony Server allows operations such as placing calls on hold, transferring a call, and set- ting up conference calls to be controlled from any telephone connected to the system. This chapter describes the operations available and how to control them. Note, though, that all of the operations described in this chapter can also be performed from a Windows 95/98/NT computer if the computer is connected to the Nex- Path Telephony Server through a TCP/IP network connection, and the program NexDial is installed. Some operations are also available from NexDirector. Also, Windows and non-Windows machines connected to the network and running Netscape Navigator 3.03 (and certain subsequent versions) can run TelOper, a web-based desktop call control program. See CHAPTER 4:Windows Desktop Tools- NexPath Dialer starting on page 65 and CHAPTER 5:Windows Desktop Tools- NexPath Call Director starting on page 93 for details.

Also, all voice mail operations can be performed from either a telephone or a computer. However, the key sequences described in this chapter for call control from a telephone will be unavailable while you are actively retrieving voice mail from a telephone. For details on voice mail operation, see CHAPTER 3:Voice Mail starting on page 49.

General Concepts

Below is a list of topics which are common to the commands described throughout the rest of this chapter. Please take the time to read this information before proceeding to the actual commands available in the Nex- Path Telephony Server.

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Cadence Telephony manual Telephone Operations, General Concepts

Contents

NexPath Telephony Server User’s Guide Copyright 1997-2001 NexPath Corporation NexPath Corporation NTS Server Hardware Limited WarrantyPage Table of Contents Call Forwarding Iii Voice Mail Windows Desktop Tools- NexPath Dialer Features Available When Leaving a Message TelOper the Web Browser Desktop Interface Windows Desktop Tools- NexPath Call Director Frequently asked questions Glossary Index Installing the NexPath Tapi 2.1 Service Provider Introduction User’s Guide Introduction Support Policies Where to go for assistance Legal Notices User’s Guide General Concepts Telephone Operations Hook-flashes Beeps and rings Rings Ring Cadence Ring groups and Pickup groups Call distribution groups System speed dial numbers Extensions numbers in the NexPath Telephony Server Accept Calls Do Not Disturb Accept Calls/Do Not Disturb User’s Guide Barge In # Barge Call Forwarding Forward Calls Cancel Forwarding Telephone Operations User’s Guide Call Waiting User’s Guide Clear Clearing a Command Sequence # # Conference Calls Set Up Conference Flash Add To Conference Flash Day Ringing/Night Ringing Enable Day Ringing # Enable Night Ringing # Hang up Disconnect Call Flash # Disconnecting Do Not Disturb Help Help Hold Telephone Operations Hook Flash the Central Office Line Flash Inside Lines User’s Guide Announce Line Number and Extensions # Line and Extension Numbers Listen In # Listen Night ringing Dial the operator Operator Obtain an Outside Line Outside Lines Paging Public Address Park Orbits User’s Guide Enter Password # Change Password # Passwords User’s Guide Pick up Transferring Calls Telephone Operations Summary of the keypad sequences Hold Put a Call On Hold Set Up Transfer Determining if you have new messages in your voice mailbox Voice Mail Accessing voice mail from your telephone Message Menu Main Menu Forwarding a message to a group Forwarding a message to another mail box To record your standard or alternate greeting Call the person who left a messageGetting a help message during voice mail To set your Standard Greeting or Alternate Greeting Accessing your voice mail from an outside lineTo listen to your standard or alternate greeting Getting into your voice mail box if your mailbox is full To enter a numeric pager number Adding a voice mail distribution group Recording a short name Sending a message directly from voice mail Removing a voice mail distribution group Rewind and Play Rewind and play message from the beginning Press 1 During Record Send Message Call back number Enter a call back number Features Available When Leaving a Message Voice Mail User’s Guide Windows Desktop Tools NexPath Dialer Configuring the dialer Installing the NexDial dialer program Windows Desktop Tools- NexPath Dialer Configuring setup parameters for NexDialTM Windows Desktop Tools- NexPath Dialer Tools-Options menu in NexDial Screen pops Features available with NexDial Dialer Window Numeric keypad and the Dial/Transfer button NexDialTM Network Dialer Application User speed dial buttons Hold If you are in the middle of a call Function buttons below the keypad Add to Conference again Send to VM Voice Mail Status information Selecting the audio player Setting Day/Night ModeChanging your password Voice Mail Window in NexDial Voice Mail Access from NexDial Saving a copy of the voice mail file to the local computer Playing back a messageCalling the call back number Recording your Standard Greeting Forwarding a message to another voice mail box or a group Selecting the Standard or Alternate Greeting Recording your Alternate GreetingTo play back your greetings Deleting a message or messages Voice Mail Message Options Announce Time and Date and/or Caller ID Numeric Pager Notification for Voice Mail Numeric Pager Notification Windows Desktop Tools- NexPath Dialer Email Notification for Voice Mail Email Notification Adding and Using Voice Mail Distribution Groups Voice Mail Distribution Groups 10.Editing a user voice mail distribution group Personal Phone Book 11.Personal Phone Book Viewing the Call Log 12.Viewing the system call log using NexDial Integration with Goldmine 4.0 and ACT! 3 & ACT Windows Desktop Tools- NexPath Call Director System Requirements for NexDirector Installing the NexDirector program Windows Desktop Tools- NexPath Call Director NexDirector login dialog box Including Extensions in the system phonebook using AdminTool NTS Server Configuration Issues Related to NexDirector NexDirector Screen Inside lines tab Options Configuration Configuration and Setup 100 Tabs and Views 101 Configuration Management- Multiple Views 102 Customizing Buttons and Views Customizing buttons on NexDirector 103 Resizing the Window Resetting Button AssignmentsActivity and Status 104 105 Controlling CallsCall An Extension Transfer a Call Retrieve a call from a Park Orbit 106Put a call on Hold Seizing a particular outside line Disconnect a call 107 108 109 To Control your Phone from your Web Browser Log-in page for controlling your phone from your computer 110 111 112 Control Selecting a voice mail box to monitor 113VM Barge-in Send to VM Call Control 114 115 Using the Ring Group button A voice mail alert box 116 A sample voice mail 117 118 Setting message, pager, and email parameters Dialing Method for Call Back Other Voice Mail Features119 120 121 System Information 122 123 Using the Phone Book 124 125 View Log button A sample Call Log 126 127 128 Status information at the bottom of the Control 129 Installing the NexPath Tapi Service Provider 130 Telephony Dialing Properties Window 131 132 NexPath Tapi 2.1 Configuration Window 133 134 135 136 137 Frequently asked questions Answer 138 139 140 141 142 143 Glossary Call distribution group 144 CPC 145 FSK 146 147 Password protection User 148 149 Index 150 151 152 153 Tapi 154 155 156