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APPENDIX A Glossary
Accept Calls mode Individual extensions can be placed in either an “Accept Calls” mode o ra “Do
Not Disturb” mode. The “Accept Calls” mode is the normal mode of ope ration.
In comparison, when an extension is in “Do Not Disturb” mode, calls placed to it
will not ring the phone associated with thee xtensionbut instead will be sent
directly to voice mail.
If the extension is part of a call distributiong roup,incoming calls will be routed
past any extensions which are in the “Do Not Disturb” mode and wi ll go on to
the next extension in the group.
ACD Automated Call Distribution or Aut omatic Call Distribution. See call di stribu-
tion groups below.
auto-attendant An automated call-routingsystem for incoming calls which can be used either
insteadof orin addition to a live operator. The auto-attendant isthe system which
tells incoming callers, “Press 1 for Sales, 2 for...”
barge-in Breaking into an existing conversation or pickingup a line after a caller has
already started leaving voice mail
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