Cadence Telephony manual Glossary, 143

APPENDIX A

Glossary

Accept Calls mode	Individual extensions can be placed in either an “Accept Calls” mode or a “Do
	Not Disturb” mode. The “Accept Calls” mode is the normal mode of operation.
	In comparison, when an extension is in “Do Not Disturb” mode, calls placed to it
	will not ring the phone associated with the extension but instead will be sent
	directly to voice mail.
	If the extension is part of a call distribution group, incoming calls will be routed
	past any extensions which are in the “Do Not Disturb” mode and will go on to
	the next extension in the group.
ACD	Automated Call Distribution or Automatic Call Distribution. See call distribu-
	tion groups below.
auto-attendant	An automated call-routing system for incoming calls which can be used either
	instead of or in addition to a live operator. The auto-attendant is the system which
	tells incoming callers, “Press 1 for Sales, 2 for...”
barge-in	Breaking into an existing conversation or picking up a line after a caller has
	already started leaving voice mail

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