Cadence Telephony manual Frequently asked questions, 137

CHAPTER 8

Frequently asked questions

Question:	How do I put a caller on hold?
Answer:	During your conversation, enter the Put Call on Hold sequence					1 . The caller will be
					Flash
	put on hold, and you will get an inside dial tone. You can hang up, call another party, what-
	ever...
	To retrieve the call from hold, pick up your phone or otherwise get an inside dial tone, then use
	the Retrieve Call from Hold sequence * 1 .
Question:	How do I transfer a call?
Answer:	You can:
	•	Do a blind transfer using		4 , then enter the extension number to which you wish to
			Flash
		transfer the call.
	•	Do a transfer with consultation by entering the Set Up Transfer sequence						5 , which
							Flash
		will put your caller on hold and give you an inside dial tone. At this point, dial the party you
		plan on transferring the call to and tell them that a call is coming, then complete the transfer

using the Complete Transfer sequence Flash 6 . Note that if you can’t reach the second party, or they don’t want the call, you can retrieve the original caller by getting an inside line dial tone and using the Retrieve from Hold sequence * 1 .

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