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CHAPTER 8 Frequently asked questions
Question: How do I put a caller on hold?
Answer: During your conversation, enter the Put Call on Hold sequence . The caller will be
put on hold, and you will get an inside dial tone. Youcan hang up, call another party, what-
ever...
Toretrieve the call from hold, pick up your phone or otherwise get an inside dial tone, then use
the Retrieve Call from Hold sequence .
Question: How do I transfer a call?
Answer: Youcan:
• Do a blind transfer using , then enter the extension number t o which you wish to
transfer the call.
• Do a transfer with consultation by entering the Set Up Transfersequence , which
will put your caller on hold and give you an inside dial tone. At this point, dial the party you
plan on transferring the call to and tell them that a call is coming, then complete the transfer
using the Complete Transfer sequence . Note that if you can’treach the second
party, or they don’t want the call, you can retrieve the original caller by getting an inside
line dial tone and using the Retrieve from Hold sequence .
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