Cadence Telephony manual Transferring Calls

User’s Guide

Transferring Calls

Direct (Blind) Transfer Flash 4

Set Up Transfer Flash 5

Complete Transfer Flash 6

A direct (or blind) transfer is when you transfer a call to another extension without first checking at that extension to see if the party is available. Calls may be blind transferred to any valid three digit extension, including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.

To perform a direct (blind) transfer:

1.While connected to a caller, enter the Direct (Blind) Transfer sequence Flash 4 .

2.Enter the number of the extension to which the call is to be transferred.

3.If your transfer was successful, you will get a confirmation message, followed by an inside dial tone.

Note If you perform a blind transfer to an extension that has voice-mail but no one picks up, then after 20 seconds the call will go to that extension’s voice mail. However, if you perform a blind transfer to an extension that does not have voice mail and no one picks up, then after 20 seconds the caller will be notified that no one is there to take the call and the call will be disconnected1.

4.If your call was unsuccessful (the extension dialed was invalid, for example), you will receive an error message and be reconnected to your call.

Another type of transfer is Transfer with Consultation. This type of transfer allows you to find the person you want to transfer the call to and notify them that a call is coming.

To perform a Transfer with Consultation transfer:

1.While talking the caller, enter the Set Up Transfer sequence Flash 5 .

2.You will get an inside dial tone and the caller will be put on hold.

3.Dial an extension, or a succession of extensions, to locate the party you wish to contact.

1.These are the factory-default ring delay times; your system administrator can alter this time if desired.

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