User’s Guide
44
Transferring Calls

Direct (Blind) Transfer

Set Up Transfer

Complete Transfer

A direct (or blind) transfer is when you transfer a call to another extension without first checking at that
extension to see if the party is available. Calls may be blind transferred to any valid three digit extension,
including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.
Toperform a direct (blind) transfer:
1. While connected to a caller, enter the Direct (Blind) Transfer sequence .
2. Enter the number of the extension to which the call is to be transferred.
3. If your transfer was successful, you will get a confirmation message, followed by an inside dial tone.
Note If you perform a blind transfer to an extension that has voice-mail but no one picks up, then after 20
seconds the call will go to that extension’s voice mail. However, if you perform a blind transfer to an
extension that does not have voice mail and no one picksup, then after 20 seconds the caller will be
notified that no one is there to take the call and the call will be disconnected1.
4. If your call was unsuccessful (the extension dialed was invalid, for example), youw ill receive an error
message and be reconnected to your call.
Another type of transfer is Transfe r with Consultation. This type of transf er allows you to find the person
you want to transfer the call to and notify them thata call is coming.
To perform a Transfer with Consultation transfer:
1. While talking the caller, enter the Set Up Transfer sequence .
2. Youwill get an inside dial tone and the caller will be put on hold.
3. Dial an extension, or a succession of extensions, to locate the party you wish to contact.
1. These are the factory-default ring delay times; your system administratorcan alter this time if desired.
Flash 4

Flash 5

Flash 6

Flash 4

Flash 5

user.bk Page44 Wednesday, March 7, 2001 10:34AM