User’s Guide
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call distribution group Groups of extensions can be grouped into a call distributio ng roup. This function
is part of the auto-attendant function, and is normally used to allow callers to dial
an entire department,such as sales, rather than just an individual. When the auto-
attendant routes a call to a call distribution group, the phones associated with all
extensionsset to “Accept Calls” in the group will ring in sequence (one at a time)
until either the callis picked up by someone or it times-out. If a call times-out,
depending on how the auto-attendant is conf igured, the call is either sent to voice
mail or the caller is given a message anddisconnected. If at least one of the
extensions in the group is busy,then the call will go into a waiting queue, where
reassurance messages are played, along with holdmusic if enabled, until either a
time-out is reached or one of the group extensions becomes available.
Note that call distribution groupsare not the same as ring groups. See ring
groupsfor the def inition of a ring group.
call forwarding When call forwarding is enabled for an extension, callers dial one extension (for
example, 752) but the call rings and can be answered at another extension (for
example 805). The extension dialed (752) is the “forwar ded” extension. The
extension where the call actually rings (805) is th e “forwarding” extension. Note
that, in thisexample, if no one answers at the phone at extension805, the call
will go to the voice mailboxof extension 752.
call waiting When call waiting is enabled for yourextension, you will hear a short beep at
your end of the conversationif you are on the phone and another call comesin.
Note that, when youhear a call-waiting beep, you can simultaneously place your
current call on hold and pick up theincoming call by entering the Pick Up Wait-
ing Call sequence .
Youcan then toggle between the calls using the Swap Hold sequence
.
Centrex Centrex lines are a type of central office line with special features. Centrex lines
are standard analogloop start lines, but have different capabilities at the central
office. The only Centrex capability that is relevant for the NexPath Telephony
Server is the abilityto transfer a call using hook-flashsignalling, so that the Nex-
Path TelephonyServer can drop out of the call. Centrex lines are sometimes
known by different names in other parts of the US.
Flash 3
Flash
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user.bk Page144 Wednesday, March 7, 2001 10:34 AM