Cadence Telephony manual 144, Call distribution group

User’s Guide

call distribution group	Groups of extensions can be grouped into a call distribution group. This function
	is part of the auto-attendant function, and is normally used to allow callers to dial
	an entire department, such as sales, rather than just an individual. When the auto-
	attendant routes a call to a call distribution group, the phones associated with all
	extensions set to “Accept Calls” in the group will ring in sequence (one at a time)
	until either the call is picked up by someone or it times-out. If a call times-out,
	depending on how the auto-attendant is configured, the call is either sent to voice
	mail or the caller is given a message and disconnected. If at least one of the
	extensions in the group is busy, then the call will go into a waiting queue, where
	reassurance messages are played, along with hold music if enabled, until either a
	time-out is reached or one of the group extensions becomes available.
	Note that call distribution groups are not the same as ring groups. See ring
	groups for the definition of a ring group.
call forwarding	When call forwarding is enabled for an extension, callers dial one extension (for
	example, 752) but the call rings and can be answered at another extension (for
	example 805). The extension dialed (752) is the “forwarded” extension. The
	extension where the call actually rings (805) is the “forwarding” extension. Note
	that, in this example, if no one answers at the phone at extension 805, the call
	will go to the voice mailbox of extension 752.
call waiting	When call waiting is enabled for your extension, you will hear a short beep at
	your end of the conversation if you are on the phone and another call comes in.
	Note that, when you hear a call-waiting beep, you can simultaneously place your
	current call on hold and pick up the incoming call by entering the Pick Up Wait-
	ing Call sequence				3 .
				Flash
	You can then toggle between the calls using the Swap Hold sequence
			* .
		Flash
Centrex
	Centrex lines are a type of central office line with special features. Centrex lines
	are standard analog loop start lines, but have different capabilities at the central
	office. The only Centrex capability that is relevant for the NexPath Telephony
	Server is the ability to transfer a call using hook-flash signalling, so that the Nex-
	Path Telephony Server can drop out of the call. Centrex lines are sometimes
	known by different names in other parts of the US.

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