Cadence Telephony manual Features Available When Leaving a Message

User’s Guide

Features Available When Leaving a Message

There are a number of features that are available when a caller is leaving voice mail. You may want to make the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending on whether the voice mail greeting is still in progress, or recording has begun. This is described below.

Keys that callers can use during the greeting when they are in voice mail

You may want to let callers know they can press the following buttons while listening to your greeting but before recording begins:

	Go to the extension defined as the operator’s extension by your system administrator
0

1Exit voice mail and go to the extension defined as the voice mail exit extension by your system administrator (usually the top of the day auto-attendant)

*

Skip the rest of the greeting and go directly to record

Keys that callers can use during or after recording a message

After recording begins, callers can press 1 , and they will be prompted with the following choices: .

0Operator: Send the message, and go to the extension defined as the operator’s exten- sion by your system administrator

1 Rewind and Play: Rewind and play message from the beginning.

2 Pause/Resume: toggle between playing and pausing.

3Record: Begin recording at the current location in the message (if not at the end of the message, over-writing the message at that point).

4	Rewind and Record: Start over and re-record the message from the beginning.
5	Back 5: Skip back 5 seconds and begin/continue playing this message.
6	Forward 5: Skip forward 5 seconds and begin/continue playing this message.

7 Call back number: Enter a call back number.

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