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TelephoneOperations
Inside Lines
When you first pick up your phone, the dialtone you hear is an “inside line” dial tone. This is a dial tone
provided directly by the NexPath TelephonyServer and not by the phone company. When you have an
inside line, the NexPath TelephonyServer is ready to accept both phone numbers to be dialed and the key
presses of the command sequences for the advanced operations described in this chapter and in the chapter
Voi ce Ma il starting on page 49.
Some notes: After getting an inside line dial tone, if you do not press any keys, you will g et a dial tone time-
out message after 90 seconds. Similarly,once you start dialing a phone number or command sequence, if
you wait more than 15 seconds between digits, the system will giveyou a keypad dialing time-out message
and then return you to an insideline dial tone. Also, if you make a call to another inside line and geta busy
signal and then forget to eitherhang up or otherwise disconnect from the call, you will get a busy signal
time-out message after 60 seconds1.
Often, the first thing you do after picking up your phon e is dial to get an outside line. Once you do this,
however, the NexPath TelephonyServer stops trying to interpret all key presses except hook-flashes, as
described in the beginning of this chapter2.N otall commands start with hook-flashes, however, so it is
important to know how to get back to inside line dial tone. The easiest method is to hang up for a second or
two and then pick your handset again. Another way is to wait until the phone company decidesthat your
phone has been off-hook too long and disconnectsyou. This is similar to leaving a phone off-hook too long
at home, but instead of hearing silence and then the loud “beep-beep-beep” that the phonecompany usually
puts out, the NexPath Telephony Server detects t his condition, hangs up the outside line, and r eturns you to
an inside line dial tone. Yetanother method is to disconnect from your current call is to use the Disconnect
sequence .
Sometimes, it is desirable to get an inside dial tone from outside your facility, especially when you want to
check your voice mail from home or from another facility. Toget an inside line dial tone from outside your
building:
1. Dial your company and wait for your system to pick up.
1. These are factory default ti mes, and can all be altered by your system administrator.
2. If your system is configur ed to perform area code lockouts, the NexPath Telephony Server will also check that the inside
line being used has permissionto obtain an outside line, and that the area code being dialed is allowed for that line.
9
Flash
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user.bk Page31 Wednesday, March 7, 2001 10:34AM