113, Selecting a voice mail box to monitor | Cadence Telephony

TelOper: the Web Browser Desktop Interface

Selecting a voice mail box to monitor

Your user name will be shown in the upper left corner of this page, along with your extension number. Below them is a pull-down list labelled Monitor VMB containing all voice mail mailboxes to which you have access. There is an additional entry at the bottom labelled USER. The USER selection represents all voice mail boxes that you own, and will activate monitoring of all of those mail boxes. For most people, this will be a list with only two entries, the user’s voice mail box and the USER entry, and both represent the same thing. The voice mail mailbox selected from this pull-down list will be the one used by the voice mail, VM Barge-in, Send to VM, and Password buttons on this page. If you own more than one voice mail box, and you select USER, then the mail box selected by these functions will be the first one that you own in the list. You can tell which voice mail boxes are being monitored by looking at the information in the status frame in the lower left hand corner of the main screen.

VM Barge-in

If you miss picking up your phone before a call rolls over to voice mail, you can still connect to the caller while he or she is leaving you a message by clicking this button. Your phone must be off-hook for this button to have any effect, though.

The Listen feature is not implemented at this time in TelOper.

Send to VM

If your telephone is ringing, and you do not wish to take the call right now, you can send it directly to voice mail by clicking on Send to VM (Send to Voice Mail) while it is ringing. It will immediately be transferred to your voice mail box instead of ringing until it rolls over to voice mail.

Hold

While you are on a call, you can click on the Hold button to put the caller on hold. Click again on the Hold button to bring the call back, or Swap Hold to simultaneously put a current conversation on hold and retrieve the call on hold.

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Cadence Telephony manual 113, Selecting a voice mail box to monitor, VM Barge-in, Send to VM, Hold

Contents

NexPath Telephony Server User’s Guide Copyright 1997-2001 NexPath Corporation NexPath Corporation NTS Server Hardware Limited WarrantyPage Table of Contents Call Forwarding Iii Voice Mail Windows Desktop Tools- NexPath Dialer Features Available When Leaving a Message TelOper the Web Browser Desktop Interface Windows Desktop Tools- NexPath Call Director Frequently asked questions Glossary Index Installing the NexPath Tapi 2.1 Service Provider Introduction User’s Guide Introduction Support Policies Where to go for assistance Legal Notices User’s Guide General Concepts Telephone Operations Hook-flashes Beeps and rings Rings Ring Cadence Ring groups and Pickup groups Call distribution groups System speed dial numbers Extensions numbers in the NexPath Telephony Server Accept Calls Do Not Disturb Accept Calls/Do Not Disturb User’s Guide Barge In # Barge Call Forwarding Forward Calls Cancel Forwarding Telephone Operations User’s Guide Call Waiting User’s Guide Clear Clearing a Command Sequence # # Conference Calls Set Up Conference Flash Add To Conference Flash Day Ringing/Night Ringing Enable Day Ringing # Enable Night Ringing # Hang up Disconnect Call Flash # Disconnecting Do Not Disturb Help Help Hold Telephone Operations Hook Flash the Central Office Line Flash Inside Lines User’s Guide Announce Line Number and Extensions # Line and Extension Numbers Listen In # Listen Night ringing Dial the operator Operator Obtain an Outside Line Outside Lines Paging Public Address Park Orbits User’s Guide Enter Password # Change Password # Passwords User’s Guide Pick up Transferring Calls Telephone Operations Summary of the keypad sequences Hold Put a Call On Hold Set Up Transfer Determining if you have new messages in your voice mailbox Voice Mail Accessing voice mail from your telephone Message Menu Main Menu Forwarding a message to a group Forwarding a message to another mail box Call the person who left a message Getting a help message during voice mailTo record your standard or alternate greeting Accessing your voice mail from an outside line To listen to your standard or alternate greetingTo set your Standard Greeting or Alternate Greeting Getting into your voice mail box if your mailbox is full To enter a numeric pager number Adding a voice mail distribution group Recording a short name Sending a message directly from voice mail Removing a voice mail distribution group Rewind and Play Rewind and play message from the beginning Press 1 During Record Send Message Call back number Enter a call back number Features Available When Leaving a Message Voice Mail User’s Guide Windows Desktop Tools NexPath Dialer Configuring the dialer Installing the NexDial dialer program Windows Desktop Tools- NexPath Dialer Configuring setup parameters for NexDialTM Windows Desktop Tools- NexPath Dialer Tools-Options menu in NexDial Screen pops Features available with NexDial Dialer Window Numeric keypad and the Dial/Transfer button NexDialTM Network Dialer Application User speed dial buttons Hold If you are in the middle of a call Function buttons below the keypad Add to Conference again Send to VM Voice Mail Status information Setting Day/Night Mode Changing your passwordSelecting the audio player Voice Mail Window in NexDial Voice Mail Access from NexDial Playing back a message Calling the call back numberSaving a copy of the voice mail file to the local computer Recording your Standard Greeting Forwarding a message to another voice mail box or a group Deleting a message or messages Recording your Alternate GreetingSelecting the Standard or Alternate Greeting To play back your greetings Voice Mail Message Options Announce Time and Date and/or Caller ID Numeric Pager Notification for Voice Mail Numeric Pager Notification Windows Desktop Tools- NexPath Dialer Email Notification for Voice Mail Email Notification Adding and Using Voice Mail Distribution Groups Voice Mail Distribution Groups 10.Editing a user voice mail distribution group Personal Phone Book 11.Personal Phone Book Viewing the Call Log 12.Viewing the system call log using NexDial Integration with Goldmine 4.0 and ACT! 3 & ACT Windows Desktop Tools- NexPath Call Director System Requirements for NexDirector Installing the NexDirector program Windows Desktop Tools- NexPath Call Director NexDirector login dialog box Including Extensions in the system phonebook using AdminTool NTS Server Configuration Issues Related to NexDirector NexDirector Screen Inside lines tab Options Configuration Configuration and Setup 100 Tabs and Views 101 Configuration Management- Multiple Views 102 Customizing Buttons and Views Customizing buttons on NexDirector 103 104 Resetting Button AssignmentsResizing the Window Activity and Status Transfer a Call Controlling Calls105 Call An Extension Seizing a particular outside line 106Retrieve a call from a Park Orbit Put a call on Hold Disconnect a call 107 108 109 To Control your Phone from your Web Browser Log-in page for controlling your phone from your computer 110 111 112 Control Send to VM 113Selecting a voice mail box to monitor VM Barge-in Call Control 114 115 Using the Ring Group button A voice mail alert box 116 A sample voice mail 117 118 Setting message, pager, and email parameters Other Voice Mail Features 119Dialing Method for Call Back 120 121 System Information 122 123 Using the Phone Book 124 125 View Log button A sample Call Log 126 127 128 Status information at the bottom of the Control 129 Installing the NexPath Tapi Service Provider 130 Telephony Dialing Properties Window 131 132 NexPath Tapi 2.1 Configuration Window 133 134 135 136 137 Frequently asked questions Answer 138 139 140 141 142 143 Glossary Call distribution group 144 CPC 145 FSK 146 147 Password protection User 148 149 Index 150 151 152 153 Tapi 154 155 156