Manuals / Cadence / Communications / Telephone

Cadence Telephony manual 113, Selecting a voice mail box to monitor, VM Barge-in, Send to VM, Hold

Models: Telephony

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TelOper: the Web Browser Desktop Interface

Selecting a voice mail box to monitor

Your user name will be shown in the upper left corner of this page, along with your extension number. Below them is a pull-down list labelled Monitor VMB containing all voice mail mailboxes to which you have access. There is an additional entry at the bottom labelled USER. The USER selection represents all voice mail boxes that you own, and will activate monitoring of all of those mail boxes. For most people, this will be a list with only two entries, the user’s voice mail box and the USER entry, and both represent the same thing. The voice mail mailbox selected from this pull-down list will be the one used by the voice mail, VM Barge-in, Send to VM, and Password buttons on this page. If you own more than one voice mail box, and you select USER, then the mail box selected by these functions will be the first one that you own in the list. You can tell which voice mail boxes are being monitored by looking at the information in the status frame in the lower left hand corner of the main screen.

VM Barge-in

If you miss picking up your phone before a call rolls over to voice mail, you can still connect to the caller while he or she is leaving you a message by clicking this button. Your phone must be off-hook for this button to have any effect, though.

The Listen feature is not implemented at this time in TelOper.

Send to VM

If your telephone is ringing, and you do not wish to take the call right now, you can send it directly to voice mail by clicking on Send to VM (Send to Voice Mail) while it is ringing. It will immediately be transferred to your voice mail box instead of ringing until it rolls over to voice mail.

Hold

While you are on a call, you can click on the Hold button to put the caller on hold. Click again on the Hold button to bring the call back, or Swap Hold to simultaneously put a current conversation on hold and retrieve the call on hold.

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Cadence Telephony manual 113, Selecting a voice mail box to monitor, VM Barge-in, Send to VM, Hold

Contents

NexPath Telephony Server User’s Guide Copyright 1997-2001 NexPath Corporation NexPath Corporation NTS Server Hardware Limited WarrantyPage Table of Contents Call Forwarding Iii Voice MailWindows Desktop Tools- NexPath Dialer Features Available When Leaving a MessageTelOper the Web Browser Desktop Interface Windows Desktop Tools- NexPath Call DirectorFrequently asked questions Glossary Index Installing the NexPath Tapi 2.1 Service ProviderIntroduction User’s Guide Introduction Support Policies Where to go for assistanceLegal Notices User’s Guide General Concepts Telephone OperationsHook-flashes Beeps and rings Rings Ring CadenceRing groups and Pickup groups Call distribution groupsSystem speed dial numbers Extensions numbers in the NexPath Telephony ServerAccept Calls Do Not Disturb Accept Calls/Do Not DisturbUser’s Guide Barge In # BargeCall Forwarding Forward Calls Cancel ForwardingTelephone Operations User’s Guide Call Waiting User’s Guide Clear Clearing a Command Sequence # #Conference Calls Set Up Conference Flash Add To Conference FlashDay Ringing/Night Ringing Enable Day Ringing # Enable Night Ringing #Hang up Disconnect Call Flash # DisconnectingDo Not Disturb Help HelpHold Telephone Operations Hook Flash the Central Office Line Flash Inside Lines User’s Guide Announce Line Number and Extensions # Line and Extension NumbersListen In # ListenNight ringing Dial the operator OperatorObtain an Outside Line Outside LinesPaging Public Address Park Orbits User’s Guide Enter Password # Change Password # PasswordsUser’s Guide Pick up Transferring Calls Telephone Operations Summary of the keypad sequences Hold Put a Call On Hold Set Up Transfer Determining if you have new messages in your voice mailbox Voice MailAccessing voice mail from your telephone Message Menu Main Menu Forwarding a message to a group Forwarding a message to another mail boxCall the person who left a message Getting a help message during voice mailTo record your standard or alternate greeting Accessing your voice mail from an outside line To listen to your standard or alternate greetingTo set your Standard Greeting or Alternate Greeting Getting into your voice mail box if your mailbox is full To enter a numeric pager number Adding a voice mail distribution group Recording a short nameSending a message directly from voice mail Removing a voice mail distribution groupRewind and Play Rewind and play message from the beginning Press 1 During Record Send Message Call back number Enter a call back number Features Available When Leaving a MessageVoice Mail User’s Guide Windows Desktop Tools NexPath Dialer Configuring the dialer Installing the NexDial dialer programWindows Desktop Tools- NexPath Dialer Configuring setup parameters for NexDialTM Windows Desktop Tools- NexPath Dialer Tools-Options menu in NexDial Screen pops Features available with NexDial Dialer WindowNumeric keypad and the Dial/Transfer button NexDialTM Network Dialer Application User speed dial buttonsHold If you are in the middle of a call Function buttons below the keypadAdd to Conference again Send to VM Voice Mail Status informationSetting Day/Night Mode Changing your passwordSelecting the audio player Voice Mail Window in NexDial Voice Mail Access from NexDialPlaying back a message Calling the call back numberSaving a copy of the voice mail file to the local computer Recording your Standard Greeting Forwarding a message to another voice mail box or a groupDeleting a message or messages Recording your Alternate GreetingSelecting the Standard or Alternate Greeting To play back your greetingsVoice Mail Message Options Announce Time and Date and/or Caller IDNumeric Pager Notification for Voice Mail Numeric Pager NotificationWindows Desktop Tools- NexPath Dialer Email Notification for Voice Mail Email NotificationAdding and Using Voice Mail Distribution Groups Voice Mail Distribution Groups 10.Editing a user voice mail distribution group Personal Phone Book11.Personal Phone Book Viewing the Call Log 12.Viewing the system call log using NexDialIntegration with Goldmine 4.0 and ACT! 3 & ACT Windows Desktop Tools- NexPath Call Director System Requirements for NexDirector Installing the NexDirector programWindows Desktop Tools- NexPath Call Director NexDirector login dialog box Including Extensions in the system phonebook using AdminTool NTS Server Configuration Issues Related to NexDirectorNexDirector Screen Inside lines tab Options Configuration Configuration and Setup100 Tabs and Views101 Configuration Management- Multiple Views102 Customizing Buttons and ViewsCustomizing buttons on NexDirector 103104 Resetting Button AssignmentsResizing the Window Activity and StatusTransfer a Call Controlling Calls105 Call An ExtensionSeizing a particular outside line 106Retrieve a call from a Park Orbit Put a call on HoldDisconnect a call 107108 109 To Control your Phone from your Web BrowserLog-in page for controlling your phone from your computer 110111 112 ControlSend to VM 113Selecting a voice mail box to monitor VM Barge-inCall Control 114115 Using the Ring Group buttonA voice mail alert box 116A sample voice mail 117118 Setting message, pager, and email parametersOther Voice Mail Features 119Dialing Method for Call Back 120 121 System Information122 123 Using the Phone Book124 125 View Log buttonA sample Call Log 126127 128 Status information at the bottom of the Control129 Installing the NexPath Tapi Service Provider130 Telephony Dialing Properties Window 131132 NexPath Tapi 2.1 Configuration Window133 134 135 136 137 Frequently asked questionsAnswer 138139 140 141 142 143 GlossaryCall distribution group 144CPC 145FSK 146147 Password protectionUser 148149 Index150 151 152 153 Tapi 154155 156