Cadence Telephony manual 140

User’s Guide

Question:	Do I have to be at my computer to use the computer interface programs?
Answer:	For dialing functions, you have to be able to lift the receiver. But you can control any phone if
	you have proper permissions. You can access the Web browser page, or NexDial or NexDirec-
	tor, from any computer on your network, but will still need to log in using your usual exten-
	sion number and password. Also, unless you have system administration privileges, none of
	the operations that require a phone, such as listening to your voice mail over the phone or using
	your speed-dialer to dial a number, will be accessible from any other phone but the one on your
	desk.
Question:	What do I do when I can’t dial “out” from the Web browser?
Answer:	First, make sure you have a 9 at the beginning of your number, then a 1 before the area code if
	one is present. If these are both present, then it’s possible that your problem is that you are not
	successfully seizing an outside line.
	The 9 at the beginning of your number causes the NexPath Telephony Server to seize an out-
	side line, wait one second, the dial the remaining digits. If the system is running slow (perhaps
	a lot of people are making conference calls), then it may take more than one second to seize an
	outside line. Try adding one or two commas after the 9 at the beginning of the number (each
	comma creates an additional one second delay).
Question:	I cannot get my web browser to properly log into the NexPath Telephony Server. What
	could be wrong?
Answer:	First, make sure you are using Netscape 3.03 or later or Communicator 4.04 or later browser
	version. If you do not have DNS, you must enter the system name in the Windows HOSTS file
	(see next paragraph, or your system administrator), or you must use the IP address instead.
	JavaScript and cookies must be enabled in the browser. To be sure you have a good network
	connection, try pinging the NexPath Telephony Server. This can be done from a DOS window,
	by typing the command ping followed by the system name or IP address. You should get a
	response. If you do not, either TCP/IP is not installed correctly, or the network cable is not
	properly connected. Remember that the NexPath Telephony Server only uses the 10BaseT net-
	work connector (RJ-45 phone jack style connector).

140