User’s Guide
140
Question: Do I have to be at my computer to use the computer interface programs?
Answer: For dialing functions, you have to be able to lift the receiver. But you can control any phone if
you have proper permissions. You can access the Web browser page,or NexDial or NexDirec-
tor, from any computer on your network, but will still need to log in using your usual exten-
sion number and password. Also,unless you have system administration privileges, none of
the operationsthat require a phone, such as listening to your voice mail over the phone or using
your speed-dialer to dial a number,will be accessible from any other phone but the one on your
desk.
Question: What do I do when I can’t dial “out” from the Webbrowser?
Answer: First, make sure you have a 9 at the beginningof your number, then a 1 before the area code if
one is present. If these are both present,then it’s possible that your problem is that you are not
successfully seizing an outside line.
The 9 at the beginning of your numbercauses the NexPath Telephony Server to seize an out-
side line, wait one second, the dial the remaining digits. If thesystem is running slow (perhaps
a lot of people are making conference calls), then it may take more than one second to seize an
outside line. Try adding one or two commasafter the 9 at the beginning of the number (each
comma creates an additional one second delay).
Question: I cannot get my web browser to properly log into the NexPath Telephony Server. What
could be wrong?
Answer: First, make sure you are using Netscape 3.03 or later or Communicator 4.04 or later browser
version. If you donot have DNS, you must enter the system name in the Windows HOSTS file
(see next paragraph, or your system administrator),or you must use the IP address instead.
JavaScript and cookies must be enabled inthe browser. To be sure you have a good network
connection, try pingingthe NexPath Telephony Server. This can be done from a DOS window,
by typing the command ping followed by the system name or IP address. You should get a
response. If you do not, either TCP/IP is not installed correctly, or the network cable is not
properly connected. Remember that the NexPath TelephonyServer only uses the 10BaseT net-
work connector (RJ-45 phone jack styleconnector).
user.bk Page140 Wednesday, March 7, 2001 10:34AM