Cadence Telephony - page 149

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Frequently asked questions

Question: When people call my extension, my phone doesn’t ring. Instead, their calls go to my voice

mail. When I call them back, they say they heard my phone ri ng, but I didn’t pick up.

What’s going on?

Answer: If your phone is equipped with a switch to turn the ringer on and off, check it and make sure

that the ringer is turned on.

Answer: If the ringer is on but the phone still won’t ring, you may have your extension in the Do Not

Disturb mode. Change the mode to Accept Calls as described onpage 13.

Question: Sometimes, when I’m in the middle of a conversation, I hear two beeps. What does this

mean?

Answer: This is the call-waiting indicator,meaning that another caller is calling. You can put your exist-

ing call on hold and pick up the new call, or let the new call go to voice mail.

By the way,one beep would be a reminder that you have another call on hold, and three beeps

would indicate that someone else hasbarged into your conversation by using the Barge In

sequence .

Question: When I pick up my phone, I hear a beep-beep-beep tone then a steady dial tone. What

does this mean?

Answer: This is known as a stutter dial tone. It indicates that you have new messages in your voice

mailbox Youcan have more than one voice mail box causing a stutter dial tone on you exten-

sion. See the next question for details.

Question: When I pick up my phone, I get a beep-beep-beep tone instead of a steady dial tone, but

when I access my voice mailbox, there are no new messages.

Answer: The phone you are picking up may have more than one extension associated with it, and the

new message or messages indi cated by the stutter dial tone may be forone of theseot her exten-

sions. Use the Announce Lineand Extension Numbers sequence to determine the physi-

cal line number and all extension numbersassociated with the telephone being used, then try

accessing the voice mailboxes of any other extensions mentioned. For example, in the default

configuration, Ext. 303h asboth mailboxes 503 and 599 that cause stutter dial tones on its line.

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Contents

Main Page NTS SERVER HARDWARE LIMITED WARRANTY NexPath Corporation Page i Table of Contents ii iii iv v Page Page Page Page Where to go for assistance Support Policies Legal Notices Page General Concepts Hook-flashes Beeps and rings Ring Cadence Call distribution groups Ring groups and Pickup groups *0 0 *0 1 Extensions numbers in the NexPath Telephony Server System speed dial numbers Accept Calls/Do Not Disturb Accept Calls Do Not Disturb Page Barge In Barge In *0 0 Call Forwarding Forward Calls Cancel Forwarding Page Page Call Waiting Page Page Conference Calls Set Up Conference Add ToConference Day Ringing/Night Ringing Enable Day Ringing Enable Night Ringing #1 #0 #1 #0 Page Disconnecting Disconnect Call Page Help Help Hold Put A Call On Hold Retrieve A Call From Hold Swap Between a Current Call and a Call onHold Page Hook Flash the Central Office Line (Centrex and CLASSSM features) Hook Flash the Central Office Line Flash 9 Inside Lines Page Line and Extension Numbers Announce Line Number and Extensions 34 Listen In Listen In Page Operator Dial the operator Outside Lines Obtain an Outside Line Paging (Public Address) Park Orbits Page Passwords Enter Password Change Password Page Pick up Pick Up Ring Group Pick Up Any Ringing Phone Pick Up Ringing Speaker Transferring Calls Direct (Blind) Transfer Set Up Transfer Complete Transfer Flash 5 Flash 5 Flash 6 Page Summary of the keypad sequences Page Page Determining if you have new messages in your voice mailbox Accessing voice mail from your telephone MESSAGE MENU Page Forwarding a message to another mail box Forwarding a message to a group 4 #* Call the person who left a message Getting a help message during voice mail Torecord your standard or alternate greeting Tolisten to your standard or alternate greeting To set your Standard Greeting or Alternate Greeting Accessing your voice mail from an outside line Getting into your voice mail box if your mailbo x is full Toenter a numeric pager number 0* *# 0*0 Recording a short name Adding a voice mail distribution group Removing a voice mail distribution group Sending a message directlyfrom voice mail Page FIGURE 3-3. Keypad options for Send Message after pressing during Record. PRESS 1 DURING RECORD (SEND MESSAGE) Features Available When Leaving a Message Keys that callers can use during the greeting when they are in voice mail Keys that callers can use during or afterrecording a message Page Page NexPath Dialer Installing the NexDial dialer program Configuring the dialer Page Page Page Page Features available with NexDial Dialer Window Screen pops The numeric keypad and the Dial/Transfer button User speed dial buttons The function buttons below the keypad Page Page Status information Setting Day/Night Mode Changing your password Selecting the audio player VoiceM ail Access from NexDial Playing back a message Calling the call back number Saving a copy of the voice mail fileto the local computer Forwarding a message to another voice mail boxor a group Recording your Standard Greeting Page Page Page Page Page Adding and Using VoiceMail Distribution Groups Page Personal Phone Book Page Viewing the Call Log Integration with Goldmine 4.0 and ACT! 3 & ACT! 4: NexPath Call Director System Requirements for NexDirector Installing the NexDirector program Establishing a network connection to the NexPath Telephone Server Page NTS Server Configuration Issues Related to NexDirector Page Configuration and Setup Tabs and Views Configuration Management- Multiple Views Customizing Buttons and Views Page Resetting Button Assignments Resizing the Window Activity and Status Controlling Calls Call An Extension Tran sfer A C all Page Page Page Desktop Interface To Control your Phone from your Web Browser Page Page The Control page Selectingavoicemailboxtomonitor VM Barge-in Send to VM Hold Call Control Using the Ring Group button Page Page Setting message, pager,and email parameters Dialing Method for Call Back Other VoiceMail Features Page System Information Using the Phone Book page Page The View Log button Page Page The status information at the bottom of the Control page 129 Service Provider Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program Page Page Page Page 134 Using the NexPath Telephony Service Provider(TSP) with other programs 135 Uninstalling the NexPath TAPI Telephony Service Provider (TSP) Page Page Page Page Page Page Page APPENDIX A Glossary Flash 3 Page Page Page Page 149 A B C Index 150 D 151 E F G H 152 I L M N 153 R S 154 T U V