Frequently asked questions
Question: | When people call my extension, my phone doesn’t ring. Instead, their calls go to my voice |
| mail. When I call them back, they say they heard my phone ring, but I didn’t pick up. |
| What’s going on? |
Answer: | If your phone is equipped with a switch to turn the ringer on and off, check it and make sure |
| that the ringer is turned on. |
Answer: | If the ringer is on but the phone still won’t ring, you may have your extension in the Do Not |
| Disturb mode. Change the mode to Accept Calls as described on page 13. |
Question: | Sometimes, when I’m in the middle of a conversation, I hear two beeps. What does this |
| mean? |
Answer: | This is the |
| ing call on hold and pick up the new call, or let the new call go to voice mail. |
| By the way, one beep would be a reminder that you have another call on hold, and three beeps |
| would indicate that someone else has barged into your conversation by using the Barge In |
| sequence # 2 . |
Question: | When I pick up my phone, I hear a |
| does this mean? |
Answer: | This is known as a stutter dial tone. It indicates that you have new messages in your voice |
| mailbox You can have more than one voice mail box causing a stutter dial tone on you exten- |
| sion. See the next question for details. |
Question: | When I pick up my phone, I get a |
| when I access my voice mailbox, there are no new messages. |
Answer: | The phone you are picking up may have more than one extension associated with it, and the |
| new message or messages indicated by the stutter dial tone may be for one of these other exten- |
| sions. Use the Announce Line and Extension Numbers sequence # 8 to determine the physi- |
| cal line number and all extension numbers associated with the telephone being used, then try |
| accessing the voice mailboxes of any other extensions mentioned. For example, in the default |
| configuration, Ext. 303 has both mailboxes 503 and 599 that cause stutter dial tones on its line. |
