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TelephoneOperations
6.Short and long ring
Also, each inside line extension can be programmedto ring differently depending on whether the call is an
inside call or an outside call, using these ring cadences. Check with your system administrator if you would
like to have different ring cadences for insideor outside calls at your extension.
Call distribution groups
Yours ystem administrator may configure you r system’s auto-attendant to support call distri bution groups
(ACD or automated call distribution),that is, groups of extensions which represent entire departments, such
as Sales or Marketing. When a caller calls in, they are given a message such as “Press 1 for Sales, 2 for tech-
nical support...”
When the caller presses one of these selections, the call is routed to the call distribution group defined for the
selection, and each extension within the call distribution that is accepting calls (seeAccept Calls on page 13)
will ring in sequence. The exactring sequence for the group and what happens if no one picks up the call is
determined by the system administrator when the call distribution group is configured.
Ring groups and Pickup groups
Yoursystem administrator can assign a ring group number to any group of physical telephone lines. This
function is normally usedso that a ringing phone can be picked up from another phone using the Pick Up
Group sequence , followed by the ringgroup number. It is also used to cause a group of phones to ring
at the same time, so that any one of the phones can be answered to accept the call.
By factory default, ring group 0is defined as all phones in the system except the PA speaker.This means that
you can usually pick up anyringing phone in the building by entering .
Also by factory default, ring group 1 is defined as containingthe telephone line which rings throughyour
company’s overhead PAspeaker. Unless your system administrator has changed the definition of ring group
1, you can pick up a call ringing over the overhead PAspeaker by picking up any phone and pressing
.
Ring groups can also beassigned to extensions by the system administrator, so that when the extensionnum-
ber is dialed, several telephones ring atthe same time. Any one of the telephones can be answered to receive
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