Cadence Telephony manual Controlling Calls, 105, Call An Extension, Transfer a Call

Windows Desktop Tools- NexPath Call Director

•Blue: voice mail, no unread messages

•Light Red: voice mail box, with unread messages.

When an extension is connected to a call, the originating extension (or phone number) is shown, followed by a “<->” which indicates a connection, followed by the destination extension (or phone number).

A Dead Line indicates a non-connected (or possibly non-functional) outside line, or an inside extension that has been off hook for a long time, until the dial tone time-out state has been reached.

The voice mailbox buttons will be blue if there are no unread messages, and a light red color if the mailbox contains unread messages.

Controlling Calls

NexDirector can be used to originate an inside call, transfer a call to an extension, park a call, transfer a call to voice mail, or capture a ringing extension. All call control is accomplished with the left mouse button, and your extension must be off-hook.

NexDirector controls and transfers calls associated with the controlling extension. The controlling exten- sion is the login extension, as described in “Establishing a network connection to the NexPath Telephone Server” on page 95. All call control must be done with the controlling extension off-hook.

Call An Extension

To call an extension, with your extension off-hook and receiving dial tone, simply click (using the left mouse button) on the extension button of the extension you wish to call.

Transfer A Call

If you are connected to a call, you can transfer the call to another extension, park orbit, or voice mail box by clicking on the extension, park orbit, or voice mailbox button to which you wish to transfer the call. Your extension will go to inside dial tone when the call is transferred.

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