Cisco Systems SPA9000 manual Configuring the Auto Attendant

Configuring the Auto Attendant	7
How the Auto Attendant Works

The Auto Attendant relies upon the following components:

•Contact List. When a call comes in, the SPA9000 directs the call according to the entries in the Contact List for the line interface. By default, the Auto Attendant is the only client on this list, so the Auto Attendant picks up every call. Alternatively, you can enter a list of client stations to alert, with the Auto Attendant picking up a call only if a number (or group) of clients did not pick up the call first. This parameter is configured on the Voice > Line N page, Subscriber Information section, Contact List field. For more information, see “Managing Inbound Calls with the Contact List,” on page 85.

•Recorded Prompts. The Auto Attendant plays prompts to assist the users. The system includes a set of pre-recorded prompts, and you can record your own custom prompts. For more information, see “Working with the Auto Attendant Greetings,” on page133.

•AA Script. This XML script determines which prompt is used to greet callers and which prompts are played in response to valid or invalid user inputs. You can enter up to three scripts. One script is active at any time. These scripts are configured on the Voice > SIP page, Auto Attendant Parameters section, AA Script 1 - 3 fields. For more information, see “Writing an Auto Attendant Script,” on page138.

•DayTime, NightTime, and Weekend/Holiday AA. You can activate different AA scripts for different times of day. By default, the DayTime AA settings are activated and use AA Script 1. As needed, you can activate the NightTime AA and the Weekend/Holiday AA, with your selection of a script (AA Script 1, 2, or 3). You also need to define the start and end time for daytime, nighttime, and weekend/holiday. For more information, see “Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants,” on page148.

•AA Dial Plan. The Auto Attendant parses the user input according to the dial plan that is identified in the AA script. You can create up to two dial plans. These dial plans are configured on the Voice > SIP page, Auto Attendant Parameters section, AA Dial Plan 1 - 2 fields. See “Configuring Dial Plans for the Auto Attendant,” on page150.

SPA9000 Voice System Administration Guide 132