Cisco Systems SPA9000 manual Elements of XML Scripting Grammar, Audio Instruction

Configuring the Auto Attendant	7
Writing an Auto Attendant Script

Script Elements Purpose

<match>	If the user input matches the dial plan, the
<case input=”*”>	response depends upon the user entry:
<audio src=”prompt4”/>	• If the user presses *, the Auto
<exit/>	Attendant plays Prompt 4: Good-
</case>	bye.
<default>	• If the user presses any digits other
<audio src=”prompt2”/>	than *, the Auto Attendant plays
<xfer name=”ext”	Prompt 2 (Your call has been
target=”$input”/>	transferred.) The call is transferred
</default>	to the extension number that the user
	entered.
</match>
</form>	The form is ended.
</aa>”	The script is ended.

Elements of XML Scripting Grammar

This section includes the following topics:

•“Audio Instruction,” on page142

•“Action Instruction,” on page143

•“Noinput Instruction ,” on page143

•“Nomatch Instruction,” on page144

•“Menu Matched Instruction for Touch Tone (DMTP) Input,” on page144

Audio Instruction

The following is an example of the audio instruction:

<audio src= “prompt1” bargein= “T”/>

The Auto Attendant plays the audio file that is specified in the src attribute. When playing the audio, the Auto Attendant allows the caller to interrupt the current prompt by pressing digits when the bargein attribute is set to T. The Auto Attendant ignores any digits from the caller if bargein is set to F. The default value of the bargein attribute is T.

SPA9000 Voice System Administration Guide 142