SPA9000 Voice System Administration Guide | Cisco Systems specification

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SPA9000 Voice System Administration Guide

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Cisco Systems manual SPA9000 Voice System Administration Guide

Contents

Administration Guide Cisco Systems, Inc. All rights reserved OL-17899-02 Getting Started Contents About This DocumentBasic Administration of the SPA9000 Configuring Phone Lines and Calling Routing Behavior ContentsConfiguring Your System for Itsp Interoperability Configuring Dial Plans Configuring Music on Hold 125 Administering the SPA400 and Voice Mail Service 102 Localization 151 Contents Configuring the Auto Attendant 131Appendix a Advanced Topics in SPA9000 Administration 165 Appendix B SPA9000 Field Reference 191 Advanced Topics for SPA400 Voice Mail Service 178 Appendix C SPA400 Field Reference 261 Appendix D Where to Go From Here 275 Contents Appendix E Glossary 278 Appendix F Acronyms 281 Preface PurposeAudience Product Firmware Version Firmware Chapter Description Organization Typographic Meaning Element Document ConventionsBoldface Monospaced Press Enter Click Search SPA9000 Voice System Administration Guide Introduction to the SPA9000 Voice System Getting Started Getting Started SPA9000 IP PBX SPA400 SIP-PSTN Gateway and Voicemail Server IP Phones and AccessoriesDeployment Scenarios Pstn Access and Local Voice Mail Itsp Service Only Itsp Service, Pstn Access and Local Voice Mail Itsp Service, Pstn and Isdn Access and Local Voice Mail Initial Installation, and Configuration Basic Administration of the SPA9000 Upgrading Firmware for the SPA9000 Basic Administration of the SPA9000 Basic Administration of the SPA9000 Saving or Discarding Changes SPA9000 Connecting to the SPA9000 Administration Web Server Access Levels Configuring Basic Settings Setting Passwords for User and Administrator AccountsClick Voice tab System Click Submit All Changes Click Router tab Wan Setup Setting Up the WAN Connection for the SPA9000Setting the Date and Time Click Submit All Changes Click Voice tab Regional Configuring Daylight Saving TimeSyntax and Examples Day Entering the Daylight Saving Time RuleHHmmss LAN and Application Guidelines Configuring Multicast Addressing and Group PagingSPA9000 Ethernet Port Click Voice tab SIP Setting the Multicast Address Setting the Group Page Address Collecting System Logs and Debug Information Click Voice tab System Click Voice tab Line. Change SIP Debug Option to none Examples Viewing Information about Client Stations Viewing Information about the SPA9000 Using the IVR Menu Using the Interactive Voice Response Unit Parameters Menu Choice IVR OptionsIVR Action IVR IVR NON-DEFAULT Entering a Password through the IVR Basic Administration of the SPA9000 About the SPA9000 Voice System and SIP Configuring Your System for Itsp Interoperability SIP Requests and Responses for Internal Calls Configuring Your System for Itsp Interoperability Network Address Translation NAT and Voice over IP VoIP Configuring NAT Mapping with a Static IP AddressNAT Mapping with Session Border Controller NAT Mapping with SIP-ALG Router Requirements Configuring NAT Mapping with Stun Stun Server Enter the IP address for your Stun server Click Voice tab System Firewalls and SIP Configuring SIP Timer Values Configuring Phone Lines and Calling Routing Behavior Configuring Phone Lines and Calling Routing Behavior Configuring SPA9000 FXS Ports Configuring a Line Interface for Itsp Service Configuring Line Interfaces on the SPA9000 SPA9000 Voice Line Configuring a Line Interface for a SPA400 Pstn or Voice Mail Register Expires Page Configuring Call Capacity for a Line Interface Bandwidth Budgeting Bandwidth Requirements and Call Capacity Setting the Call Capacity Parameter Digit Sequences Configuring Dial PlansAbout Dial Plans Digit Sequence Function Example 9 Digit Sequence ExamplesExample S0 or L0 Local dialing with seven-digit number Blocked number Terminating Event Processing Acceptance and Transmission the Dialed Digits Examples for the Dial Plan Timer Dial Plan Timer Off-Hook TimerSyntax for the Dial Plan Timer Syntax for the Interdigit Long Timer Interdigit Long Timer Incomplete Entry TimerExample for the Interdigit Long Timer Interdigit Short Timer Complete Entry Timer Examples for the Interdigit Short Timer Syntax for the Interdigit Short TimerEditing Dial Plans Editing the System Dial Plan Entering a Phone Dial Plan 814082-9xxxxxx 9,8,12-9xxxxxxxxx 9,8,011xx ,8,xx.1-8xx Entering the Line Interface Dial Plan Resetting the Control Timers Line Availability Managing the Line Selection for Outbound Calls Other elements Configuring a Call Routing Rule Configuring Phone Lines and Calling Routing Behavior Entering a Call Routing Rule Call Forwarding Support on SPA9000 Managing Caller ID Settings for Outgoing Calls Called Caller Forward Target Remarks Party Call Transfer Support on SPA9000 Call Forward Bridge ModeCall Transfer Bridge Mode Routing an Inbound Call to the Auto Attendant Managing Inbound Calls with the Contact List Example 97255501551009725550156101 Example Contact List Rules Example 530?,hunt=ra102,cfwd=vm25404 Supporting Multiple did Numbers Per Line InterfaceExample 2 4085550122500140855501235000,cfwd=aa Example Contact List Rule Supporting Direct Inward Dialing to Phone ExtensionsExample SIP Header Syntax DID-to-Extension Mapping Example Configuring Phone Lines and Calling Routing Behavior Entering a Contact List Rule Managing Inbound Calls with Hunt Groups Global Hunt Rule Syntax for Hunt RulesLine-Specific Hunt Rule Parameters Line-Specific Rule 101,102,103,hunt=al Examples for Hunt RulesGlobal Rule 500name=Sales,101,102,103,hunt=al Line-Specific Rule 1*,hunt=al Creating a Hunt Rule Configuring Phone Lines and Calling Routing Behavior About Shared Line Appearances Managing Inbound Calls with Shared Line Appearances Share Ext Choose shared SPA9xx Telephone Configuration Ext Subscriber Information If needed, configure additional line keys for the same SLA Administering the SPA400 and Voice Mail Service Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Click Setup tab Basic Setup Configuring the SPA400 Network Connection Domain Name Server DNS Address section Saving or Discarding Changes on the SPA400 Gateway Password Type the password Click Administration tab ManagementClick Save Settings Click Administration tab Reboot Upgrading the Firmware for the SPA400 Click Administration tab Firmware Upgrade Configuring a SPA400 to Interoperate with the SPA9000 User ID Click Setup tab SPA9000 InterfaceCall Signalling Packets RTP Packets b8 Preferred Codec Select G.711u Click Setup tab Voice Configuring a SPA400 for Pstn Access Voice Mail Capacity Configuring a SPA400 for Voice Mail Service Click Setup tab Voicemail Server Configuring Local Voice Mail Service on a SPA400Server Port SPA9000 subscriber ID Click the Voicemail Users tab Mailbox deposit numberMailbox manage number SPA400 Status Setting Up Voice Mail on Each Station Scroll down to Call Feature Settings SPA400 Setup Voicemail Users Enabling Remote Voice Mail Access Optional Syntax 10xxxx.dialcodevmmN Managing the Voice Mail Messages on the USB Key Click Administration tab USB Setting Click Event Logs tab Enabling Debugging on the SPA400 Click Save Settings Click Setup tab Basic Setup SPA400 Setup Basic Setup Using the Internal Music Source Using the Internal Music Source for Music On Hold Changing the Music File for the Internal Music Source Configuring Music on Hold About the Streaming Audio Server Configuring a Streaming Audio Server SPA9000 Voice System Administration Guide 128 Configuring the Streaming Audio Server Using the IVR with an SAS Line How the Auto Attendant Works Configuring the Auto Attendant Configuring the Auto Attendant Working with the Auto Attendant Greetings Using Pre-Recorded PromptsDefault AA Prompts Prompt ID Default Audio Content Recording an Auto Attendant Prompt Example AA Prompts Prompt ID Message Example Prompts IVR Prompt Menu Call Flow Using the IVR Prompts to Change Recordings Example Downloading Prompts Writing an Auto Attendant Script Elements of the Default AA Script Default Noinput timeout=10Target=$input Default Match Form Audio src=prompt1 Form id=DIR type=menu Example 2 Routing Calls with a Departmental Sub-MenuElements of an AA Script with a Sub-Menu Goto next=SALES Case input=1Case Target=$input Audio Instruction Elements of XML Scripting Grammar Noinput Instruction Action InstructionExample goto link= dirdlg Example xfer name= Technical Support target= Menu Matched Instruction for Touch Tone Dmtp Input Nomatch Instruction AA XML Elements Instruction Description Syntax and Examples Auto Attendant XML Instructions Set Instruction Description Syntax and Examples Performs the default case Entering an Auto Attendant Script Syntax start=hhmmssend=hhmmss Example start=083000end=180000 SPA9000 Voice System Administration Guide 149 Example 2 x500x408555xxxxxxxxx Configuring Dial Plans for the Auto AttendantExample 1, Default AA Dial Plan 1 Localizing the SPA9000 Auto Attendant Prompts Localization Click Voice tab the SIP tab Localization SPA9000 Voice System Administration Guide 153 SPA9000 Daylight Saving Time Rules Local Time ConfigurationConfiguring the SPA9000 and SPA9xx Call Progress Tones Outside Dial Tone SPA9000 Call Progress Tones by Country Australia Dial TonePrompt Tone Reorder Tone Ireland Dial Tone Outside Dial Tone France Dial ToneGermany Dial Tone Netherlands Dial Tone Italy Dial Tone Spain Dial Tone Norway Dial TonePortugal Dial Tone Sweden Dial Tone Localizing the SPA400 Voice Mail Prompts SPA400 Call Processing Tones Localizing the SPA400 Call Disconnect Tones Processing Tones Localizing the SPA400 Caller ID Method Click Administration Reboot To restart the SPA400, complete the following tasks Technology Background Advanced Topics in SPA9000 Administration Session Initiation Protocol Advanced Topics in SPA9000 Administration SPA9000 as a SIP Proxy SPA9000 Media Proxy Using the SPA9000 with a Firewall or Router SPA400 as a SIP-PSTN Gateway SPA400 SIP-PSTN Gateway SPA9000 Architecture SPA9000 Architecture Architectural Component Function SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical Supplementary Service Codes SPA9000 Voice System Administration Guide 174 Call Routing Group Membership Managing the Outbound Call Routing GroupsGroup 1 User ID 11? Group 2 User ID 101, 102 Call Routing Group Line Preference Configuring an Outbound Call Routing GroupGroup 1 Line 2,1 Group 2 Line 3,1 Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works Depositing Voicemail Checking Voicemail from an External Number18005551000vmm3 7vmm4 SPA9000 Voice System Administration Guide 181 Subscribing to Voicemail Notification AdminPasswd some secret UpgradeEnable Yes Remote Provisioning FeaturesUsing Configuration Profiles Client Auto-Configuration Dhcp Manual Client Configuration SPA9000 Voice System Administration Guide 186 Variables Used in XML Configuration Files Description Client Registration Using the Upgrade URL Admin/upgrade?tftp//192.168.2.251/spa.bin Using the Resync URLUsing the Reboot URL Status Router Tab SPA9000 Field Reference Product Information sectionSystem Status section Internet Connection Settings section Wan Setup PPPoE Settings section Static IP Settings sectionOptional Settings section Default Remote Management section MAC Clone Settings section Vlan Settings section Lan Setup page and ApplicationQOS Settings section Info Voice tab FXS 1/2 Status section Line 1/2/3/4 Status section Internal Music Status section SystemAuto Attendant Prompt Status section Miscellaneous Settings section System Configuration section SIP Parameters section SIP Default application/hook-flash Default application/dtmf-relay SIP T2 SIP Timer Values sec section SPA9000 Voice System Administration Guide 205 SIT1 RSC Response Status Code Handling section RTP Parameters section SDP Payload Types section Default telephone-event NAT Support Parameters section EXT IP PBX Parameters section SPA9000 Voice System Administration Guide 213 Rule = Ln,n,n,npattern Default L1,2,3,49xx Example 1,3 Internal Music Source Parameters section Section = nstart/end/pausepause2 Auto Attendant Parameters section AA script. See , Configuring the Auto Attendant SPA9000 Voice System Administration Guide 219 SPA9000 Voice System Administration Guide 220 SPA9000 Voice System Administration Guide 221 Xx3469110002-9xxxxxx1xxx2 PBX Phone Parameters section9xxxxxxS0xxxxxxxxxxxx Xxxxxxxxxxxx. Allows any entry of 12 or more digits Do not include flat-profile…/flat-profile. The SPA9000 Provisioning Default 350@-19,440@-1910*/0/1+2Regional Call Progress Tones section Default 420@-1610*/0/1 Default 420@-19,520@-1910*/0/1+2Default 520@-19,620@-1910*/0/1+2 Default 480@-19,620@-1910.5/.5/1+2 Distinctive Ring Patterns section Distinctive Call Waiting Tone Patterns section Distinctive Ring/CWT Pattern Names section Ring and Call Waiting Tone Spec section Control Timer Values sec section SPA9000 Voice System Administration Guide 230 Vertical Service Activation Codes section SPA9000 Voice System Administration Guide 232 SPA9000 Voice System Administration Guide 233 SPA9000 Voice System Administration Guide 234 SPA9000 Voice System Administration Guide 235 Outbound Call Codec Selection Codes section Vertical Service Announcement Codes section Miscellaneous section Time save = save-time Syntax start = start-time end=end600, 900, 600+2.16uF, 900+2.16uF, 270+750150nF 220+850120nF, 220+820115nF, or 200+600100nF 7end=10/-1/7save=1 202 or Default BellcoreN.Amer, China FXS 1/2 Line Enable section SIP Settings section Network Settings sectionDisable Default up and down Register Dial Plan section Subscriber Information section Streaming Audio Server SAS section Mailbox Status section Call Feature Settings section For example, conf@myserver.com12345 or conf Audio Configuration section Default Unspecified SPA9000 Voice System Administration Guide 249 Default caller or callee Reverse FXS Port Polarity Configuration sectionLine 1/2/3/4 Voice tab Line SIP Guid SPA9000 Voice System Administration Guide 254 SPA9000 Voice System Administration Guide 255 NAT Settings section Proxy and Registration section Mbs = mbidnew/old SPA9000 Voice System Administration Guide 259 SPA9000 Voice System Administration Guide 260 SPA400 Field Reference Setup SPA9000 Interface Basic Setup Port ID SignalingSPA 9000 Address Voice Codecs Voice Dialing Parameters Voice SettingCalling Timers Default Less than 0.5ms Line Settings Default North American Default 13.5-16.5vrms Voicemail Server Voicemail Settings8888@192.168.0.1105090 Mailbox Deposit URL 900@192.168.0.1105090 Mailbox Manage URL 800@192.168.0.1105090 User SettingVoicemail Users Factory Default AdministrationLocal Access Management Reboot USB SettingFirmware Upgrade Gateway StatusGateway Information Internet Connection Set Log Level Event LogsFXO Line status Event Log Level Call process tone Detection Tone Setting Call process tone configurationTone Repeat Resource Location Product Resources Document Title Description Intended Audience Where to Go From HereRelated Documentation SPA9000 Voice System Glossary Glossary SPA9000 Voice System Administration Guide 280 Acronyms Acronyms Mgcp SLA