Cisco Systems SPA9000 manual Creating a Hunt Rule

Configuring Phone Lines and Calling Routing Behavior	4
Managing Inbound Calls with Hunt Groups

•Resuming from a previous hunt with call forwarding to a receptionist

Global Rule: 500:name=”Scheduling”,102,103,101,hunt=ne; 45;240,cfwd=100

Line-Specific Rule: 102,103,101,hunt=ne; 45;240,cfwd=100

An incoming call is routed in “next station” order (hunt=ne). When a new call is received, the system resumes the previous hunt. For example, suppose that station 103 answered the most recent call to the group. A new call is routed to the next station in the list, which is station 101. If the call is unanswered, then it cycles to station 102, and so on. Each phone rings for 45 seconds (45;). After a total of 240 seconds has elapsed, the call is forwarded to station 100 (240,cfwd=100).

Creating a Hunt Rule

Use the following procedure to create a global hunt rule or a line-specific hunt rule.

NOTE For information about creating a hunt rule within a Contact list, see Managing Inbound Calls with the Contact List, page 85.

STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced.

STEP 2 Proceed as needed, depending on the type of hunt rule:

•Global Rule: Click Voice tab > SIP. Scroll down to the PBX Parameters section. Find the Hunt Groups field.

•Line-Specific Rule: Click Voice tab > Line N, where N is the line interface number. Scroll down to the Subscriber Information section. Find the Contact List field.

STEP 3 Type your hunt group rule. See “Syntax for Hunt Rules,” on page 93 and “Examples for Hunt Rules,” on page 94.

STEP 4 Click Submit All Changes. The phones reboot.

SPA9000 Voice System Administration Guide 96