Cisco Systems SPA9000 Nomatch Instruction, Menu Matched Instruction for Touch Tone Dmtp Input

Configuring the Auto Attendant	7
Writing an Auto Attendant Script

Either the audio or the action instruction can be empty. If both are empty, the Auto Attendant does nothing and waits for user input.

Nomatch Instruction

The <nomatch> dialog can be used only in a menu dialog and is optional. This dialog is activated when DMTF digits do not match the dial plan. When the nomatch condition is met, Auto Attendant executes the audio and action instructions in the <nomatch> dialog. If the repeat attribute is set to T, the Auto Attendant plays the menu prompt after playing the no input prompt and ignores the action instruction. If the repeat attribute is set to F, the Auto Attendant executes the action instruction. The default value of the repeat attribute is F.

Either the audio or action instruction can be empty. If both are empty, the Auto

Attendant does nothing and ignores all buffered digits.

Menu Matched Instruction for Touch Tone (DMTP) Input

The <match> dialog can be used only in the menu dialog and it is a mandatory field. When the DTMF digits match the dialplan, the <match> dialog is activated. The Auto Attendant compares each <case> dialog and executes the corresponding audio/action instructions. If the Auto Attendant cannot find a match in any <case> dialogs, it performs the <default> dialog audio/action instruction if <default> is defined; otherwise, the Auto Attendant ends.

You can specify exact numbers, (for example 1, 23, 1234 and so on), in the input attribute of the <case> dialog, or you can use the dial pattern (for example, “50xx”, “408xxx5061”, “xx.”). The user can also combine several dial patterns together and use “” to separate them (for example, “50xx408xxx50611234”).

The user can use the variable “$input” in the target attribute of the xfer action. The value of this variable means that the input value that is already passed by the dialplan. The Auto Attendant does no translation, but directly transfers the call to the target.

EXAMPLE

<default>

<audio src=”prompt2”/>

<xfer name=”ext” target=”$input”/> </default>

Outband DTMF (INFO/AVT) is recognized by Auto Attendant. To enable the recognition of inband DTMF, go to the Voice > SIP page, Auto Attendant Parameters section, and set AA Decode Inband DTMF to yes.

SPA9000 Voice System Administration Guide 144