Cisco Systems SPA9000 Case input=1, Goto next=SALES, Target=$input, Form id=SALES, Type=menu

Configuring the Auto Attendant	7
Writing an Auto Attendant Script

Script Elements Purpose

<match>	If the user input matches the dial plan, the
<case input=”1”>	response depends upon the user entry:
<goto next=”SALES”/>	• If the user pressed 1, the Auto
</case>	Attendant processes the input by
<default>	using the Sales sub-menu (below in
<audio src=”prompt2”/>	this script).
<xfer name=”ext”	• If the user pressed any keys other
target=”$input”/>	than 1, the Auto Attendant plays
</default>	Prompt 2 (Your call has been
</match>	transferred.) The call is transferred
	to the extension number that the user
	entered.
</form>	The “DIR” form is closed.
<form id=”SALES”	This part of the script contains the
type=”menu”>	“SALES” sub-form.
<audio src=”prompt5”/>	The Auto Attendant plays custom Prompt
	5: Press 1 for price info, press 2 for
	return, press 0 for sales
	representative, press * to exit.
<dialplan src=”dp2”/>	AA Dial Plan 2 is used to evaluate the
	inputs. within this form.
<noinput timeout=”10”	If there is no input after 10 seconds, the
repeat=”T”/>	Auto Attendant repeats the menu
	prompt.
<nomatch>	If the user input does not match the
<audio src=”prompt3”	specified dial plan, the Auto Attendant
	plays Prompt3: Not a valid extension,
bargein=”T”/>
	please try again.
</nomatch>

SPA9000 Voice System Administration Guide 141