Cisco Systems SPA9000 manual Managing Inbound Calls with the Contact List

Configuring Phone Lines and Calling Routing Behavior	4
Managing Inbound Calls with the Contact List

Managing Inbound Calls with the Contact List

You can use the Contact List to route inbound calls to the Auto Attendant, to a receptionist, to a client station, to a group of stations, or to a combination of these.

•“Routing an Inbound Call to the Auto Attendant,” on page 85

•“Routing an Inbound Call to a Receptionist or Client Stations,” on page 85

•“Example Contact List Rules,” on page 86

•“Entering a Contact List Rule,” on page 91

Routing an Inbound Call to the Auto Attendant

By default, all inbound calls are routed to the Auto Attendant (aa). This automated system answers inbound calls by playing pre-recorded voice message that asks the caller to enter the desired extension. If you want only the Auto Attendant to receive a call, keep the default setting, aa, in the Contact List field on the Voice > Line N page, Subscriber Information section, for each line interface. For more information, see Chapter 7, “Configuring the Auto Attendant.”

Routing an Inbound Call to a Receptionist or Client Stations

You can route an inbound call to a receptionist or to client stations by using a Contact List. You specify the Contact List for each line interface (Line 1, Line 2, Line 3, Line 4). For example, if Line1 is configured for an ITSP account, and a call is placed to a Direct Inward Dialing (DID) number for that account, then the call is routed to the Contact List that is specified on the Line 1 configuration page. Likewise, if Line 2 is configured for a SPA400 that has PSTN lines attached, and a call is placed to the associated PSTN phone number, then the call is routed as specified in the Voice > Line page, Subscriber Information section, Contact List field.

SPA9000 Voice System Administration Guide 85