Configuring the Auto Attendant

7

 

Writing an Auto Attendant Script

 

 

 

 

 

Instruction

Description

Syntax and Example(s)

 

 

 

 

match

Upon a match between the user

<match >

 

 

input and the dial plan, the Auto

<case input= “x”/>

 

 

Attendant transfers to the

<!--audio instruction

 

 

corresponding <case> and execute

(optional) -->

 

 

the corresponding audio and/or

<!--action instruction

 

 

action instructions. If the Auto

(optional) -->

 

 

Attendant cannot find a match in

</case>

 

 

<case input= “#”/>

 

 

any of the <case> statements, it

 

 

<!—audio instruction

 

 

performs the <default> case.

 

 

(optional) -->

 

 

 

<!--action instruction

 

 

 

(optional) -->

 

 

 

</case>

 

 

 

<default>

 

 

 

<!—audio instruction

 

 

 

(optional) -->

 

 

 

<!--action instruction

 

 

 

(optional) -->

 

 

 

</default>

 

 

 

</match>

 

goto

The Auto Attendant transfers the

<goto link= “daytime”>

 

 

caller from one <form> to the other

“daytime” is the id of a

 

 

<form>. All <form>s are identified

 

 

by the attribute “id”. The value in the

<form> entry.

 

 

id attribute must be unique;

Example: <form id=”daytime”

 

 

otherwise, the Auto Attendant

type=”menu”>

 

 

selects the last valid <form> as the

 

 

 

transfer-to target.

 

 

 

 

 

 

xfer

The Auto Attendant performs a

<xfer name= “Technical

 

 

blind transfer of the caller to the

Support” target= “5000”/>

 

 

target, and then it ends processing

 

 

 

“target = $input” is equivalent to the

 

 

 

input value already passed by the

 

 

 

dialplan. There is no significance to

 

 

 

the name attribute.

 

 

 

 

 

 

exit

When this action is reached, the

<exit>

 

 

Auto Attendant stops, and the call

 

 

 

ends

 

 

 

 

 

SPA9000 Voice System Administration Guide

146

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Cisco Systems SPA9000 manual Instruction Description Syntax and Examples, Performs the default case