Cisco Systems SPA9000 manual Organization, Chapter Description

Preface

Organization

The information in this guide is organized into the following chapters and appendices:

Chapter	Description
Chapter 1, “Getting	This chapter introduces you to the SPA9000
Started.”	Voice System by describing the components and
	presenting several deployment scenarios.
Chapter 2, “Basic	This chapter introduces you to basic
Administration of the	administrative tasks using the SPA9000
SPA9000.”	administration web server and the Interactive
	Voice Response Unit.
Chapter 3, “Configuring	This chapter provides configuration details to help
Your System for ITSP	you to ensure that your infrastructure properly
Interoperability”	supports voice services.
Chapter 4, “Configuring	This chapter describes many features that you
Phone Lines and Calling	can configure on the SPA9000 to ensure smooth
Routing Behavior”	handling of all inbound and outbound calls, and
	ease of use.
Chapter 5, “Administering	This chapter guides you through the process of
the SPA400 and Voice Mail	configuring and managing the SPA400 for PSTN
Service”	access and voice mail service.
Chapter 6, “Configuring	This chapter explains how to configure Music on
Music on Hold”	Hold using either a music file or streaming audio.
Chapter 7, “Configuring the	This chapter describes how to configure the
Auto Attendant”	SPA9000 Voice System Auto Attendant (AA) by
	using the IVR and XML scripting.
Chapter 8, “Localization”	This chapter explains how to localize your
	SPA9000 Voice System with the language files,
	tones, and ring patterns for your region.
Appendix A, “Advanced	This appendix provides more detailed technical
Topics in SPA9000	information for administrators who want to
Administration”	understand how the SPA9000 Voice System
	works.

SPA9000 Voice System Administration Guide xi