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Cisco Systems SPA9000 manual Sla

Models: SPA9000

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Acronyms

F

SLA	Shared line appearance

SLIC	Subscriber Line Interface Circuit

SP	Service Provider

SPA	Linksys Phone Adaptor

SSL	Secure Socket Layer

TFTP	Trivial File Transfer Protocol

TCP	Transmission Control Protocol

UA	User Agent

uC	Micro-controller

UDP	User Datagram Protocol

URL	Uniform Resource Locator

VM	Voicemail

VMWI	Visual Message Waiting Indication/Indicator

VQ	Voice Quality

WAN	Wide Area Network

XML	Extensible Markup Language

SPA9000 Voice System Administration Guide

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Cisco Systems SPA9000 manual Sla

Contents

Administration Guide Cisco Systems, Inc. All rights reserved OL-17899-02 Basic Administration of the SPA9000 Contents About This DocumentGetting Started Configuring Your System for Itsp Interoperability ContentsConfiguring Phone Lines and Calling Routing Behavior Configuring Dial Plans Administering the SPA400 and Voice Mail Service 102 Configuring Music on Hold 125 Appendix a Advanced Topics in SPA9000 Administration 165 Contents Configuring the Auto Attendant 131Localization 151 Advanced Topics for SPA400 Voice Mail Service 178 Appendix B SPA9000 Field Reference 191 Appendix D Where to Go From Here 275 Appendix C SPA400 Field Reference 261 Contents Appendix E Glossary 278 Appendix F Acronyms 281 Audience PurposePreface Firmware Product Firmware Version Organization Chapter Description Boldface Document ConventionsTypographic Meaning Element Monospaced Press Enter Click Search SPA9000 Voice System Administration Guide Getting Started Introduction to the SPA9000 Voice System SPA9000 IP PBX Getting Started Deployment Scenarios IP Phones and AccessoriesSPA400 SIP-PSTN Gateway and Voicemail Server Pstn Access and Local Voice Mail Itsp Service Only Itsp Service, Pstn Access and Local Voice Mail Itsp Service, Pstn and Isdn Access and Local Voice Mail Initial Installation, and Configuration Basic Administration of the SPA9000 Basic Administration of the SPA9000 Upgrading Firmware for the SPA9000 Basic Administration of the SPA9000 Connecting to the SPA9000 Administration Web Server Saving or Discarding Changes SPA9000 Access Levels Click Voice tab System Setting Passwords for User and Administrator AccountsConfiguring Basic Settings Click Submit All Changes Setting the Date and Time Setting Up the WAN Connection for the SPA9000Click Router tab Wan Setup Syntax and Examples Configuring Daylight Saving TimeClick Submit All Changes Click Voice tab Regional HHmmss Entering the Daylight Saving Time RuleDay SPA9000 Ethernet Port Configuring Multicast Addressing and Group PagingLAN and Application Guidelines Setting the Multicast Address Click Voice tab SIP Setting the Group Page Address Collecting System Logs and Debug Information Click Voice tab System Examples Click Voice tab Line. Change SIP Debug Option to none Viewing Information about the SPA9000 Viewing Information about Client Stations Using the Interactive Voice Response Unit Using the IVR Menu IVR Action IVR OptionsParameters Menu Choice IVR IVR NON-DEFAULT Entering a Password through the IVR Basic Administration of the SPA9000 Configuring Your System for Itsp Interoperability About the SPA9000 Voice System and SIP Configuring Your System for Itsp Interoperability SIP Requests and Responses for Internal Calls NAT Mapping with Session Border Controller Configuring NAT Mapping with a Static IP AddressNetwork Address Translation NAT and Voice over IP VoIP NAT Mapping with SIP-ALG Router Requirements Configuring NAT Mapping with Stun Stun Server Enter the IP address for your Stun server Click Voice tab System Firewalls and SIP Configuring SIP Timer Values Configuring Phone Lines and Calling Routing Behavior Configuring SPA9000 FXS Ports Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 Configuring a Line Interface for Itsp Service SPA9000 Voice Line Configuring a Line Interface for a SPA400 Pstn or Voice Mail Register Expires Page Configuring Call Capacity for a Line Interface Bandwidth Requirements and Call Capacity Bandwidth Budgeting Setting the Call Capacity Parameter About Dial Plans Configuring Dial PlansDigit Sequences Digit Sequence Function Example Digit Sequence ExamplesExample 9 S0 or L0 Local dialing with seven-digit number Blocked number Acceptance and Transmission the Dialed Digits Terminating Event Processing Syntax for the Dial Plan Timer Dial Plan Timer Off-Hook TimerExamples for the Dial Plan Timer Example for the Interdigit Long Timer Interdigit Long Timer Incomplete Entry TimerSyntax for the Interdigit Long Timer Interdigit Short Timer Complete Entry Timer Editing Dial Plans Syntax for the Interdigit Short TimerExamples for the Interdigit Short Timer Editing the System Dial Plan Entering a Phone Dial Plan 814082-9xxxxxx 9,8,12-9xxxxxxxxx 9,8,011xx ,8,xx.1-8xx Resetting the Control Timers Entering the Line Interface Dial Plan Managing the Line Selection for Outbound Calls Line Availability Configuring a Call Routing Rule Other elements Configuring Phone Lines and Calling Routing Behavior Entering a Call Routing Rule Managing Caller ID Settings for Outgoing Calls Call Forwarding Support on SPA9000 Called Caller Forward Target Remarks Party Call Transfer Bridge Mode Call Forward Bridge ModeCall Transfer Support on SPA9000 Managing Inbound Calls with the Contact List Routing an Inbound Call to the Auto Attendant Example Contact List Rules Example 97255501551009725550156101 Example 2 4085550122500140855501235000,cfwd=aa Supporting Multiple did Numbers Per Line InterfaceExample 530?,hunt=ra102,cfwd=vm25404 Example SIP Header Supporting Direct Inward Dialing to Phone ExtensionsExample Contact List Rule DID-to-Extension Mapping Example Syntax Configuring Phone Lines and Calling Routing Behavior Entering a Contact List Rule Managing Inbound Calls with Hunt Groups Line-Specific Hunt Rule Syntax for Hunt RulesGlobal Hunt Rule Parameters Global Rule 500name=Sales,101,102,103,hunt=al Examples for Hunt RulesLine-Specific Rule 101,102,103,hunt=al Line-Specific Rule 1*,hunt=al Creating a Hunt Rule Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Shared Line Appearances About Shared Line Appearances Share Ext Choose shared SPA9xx Telephone Configuration Ext Subscriber Information If needed, configure additional line keys for the same SLA Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Administering the SPA400 and Voice Mail Service Configuring the SPA400 Network Connection Click Setup tab Basic Setup Saving or Discarding Changes on the SPA400 Domain Name Server DNS Address section Click Save Settings Click Administration tab ManagementGateway Password Type the password Click Administration tab Reboot Click Administration tab Firmware Upgrade Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Call Signalling Packets RTP Packets b8 Click Setup tab SPA9000 InterfaceUser ID Click Setup tab Voice Preferred Codec Select G.711u Configuring a SPA400 for Pstn Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Server Port Configuring Local Voice Mail Service on a SPA400Click Setup tab Voicemail Server SPA9000 subscriber ID Mailbox manage number Mailbox deposit numberClick the Voicemail Users tab SPA400 Status Setting Up Voice Mail on Each Station Scroll down to Call Feature Settings SPA400 Setup Voicemail Users Enabling Remote Voice Mail Access Optional Syntax 10xxxx.dialcodevmmN Click Administration tab USB Setting Managing the Voice Mail Messages on the USB Key Enabling Debugging on the SPA400 Click Event Logs tab Click Save Settings Click Setup tab Basic Setup SPA400 Setup Basic Setup Using the Internal Music Source for Music On Hold Using the Internal Music Source Configuring Music on Hold Changing the Music File for the Internal Music Source Configuring a Streaming Audio Server About the Streaming Audio Server SPA9000 Voice System Administration Guide 128 Configuring the Streaming Audio Server Using the IVR with an SAS Line Configuring the Auto Attendant How the Auto Attendant Works Configuring the Auto Attendant Default AA Prompts Prompt ID Default Audio Content Using Pre-Recorded PromptsWorking with the Auto Attendant Greetings Recording an Auto Attendant Prompt Example Prompts Example AA Prompts Prompt ID Message Using the IVR Prompts to Change Recordings IVR Prompt Menu Call Flow Downloading Prompts Example Elements of the Default AA Script Writing an Auto Attendant Script Target=$input Default Match Form Noinput timeout=10Default Audio src=prompt1 Elements of an AA Script with a Sub-Menu Example 2 Routing Calls with a Departmental Sub-MenuForm id=DIR type=menu Case Case input=1Goto next=SALES Target=$input Elements of XML Scripting Grammar Audio Instruction Example goto link= dirdlg Action InstructionNoinput Instruction Example xfer name= Technical Support target= Nomatch Instruction Menu Matched Instruction for Touch Tone Dmtp Input Auto Attendant XML Instructions Set AA XML Elements Instruction Description Syntax and Examples Performs the default case Instruction Description Syntax and Examples Entering an Auto Attendant Script Syntax start=hhmmssend=hhmmss Example start=083000end=180000 SPA9000 Voice System Administration Guide 149 Example 1, Default AA Dial Plan 1 Configuring Dial Plans for the Auto AttendantExample 2 x500x408555xxxxxxxxx Localization Localizing the SPA9000 Auto Attendant Prompts Localization Click Voice tab the SIP tab SPA9000 Voice System Administration Guide 153 Configuring the SPA9000 and SPA9xx Call Progress Tones Local Time ConfigurationSPA9000 Daylight Saving Time Rules Prompt Tone SPA9000 Call Progress Tones by Country Australia Dial ToneOutside Dial Tone Reorder Tone Germany Dial Tone France Dial ToneIreland Dial Tone Outside Dial Tone Italy Dial Tone Netherlands Dial Tone Portugal Dial Tone Norway Dial ToneSpain Dial Tone Sweden Dial Tone Localizing the SPA400 Voice Mail Prompts Localizing the SPA400 Call Disconnect Tones SPA400 Call Processing Tones Processing Tones Click Administration Reboot Localizing the SPA400 Caller ID Method To restart the SPA400, complete the following tasks Advanced Topics in SPA9000 Administration Technology Background Advanced Topics in SPA9000 Administration Session Initiation Protocol SPA9000 Media Proxy SPA9000 as a SIP Proxy Using the SPA9000 with a Firewall or Router SPA400 SIP-PSTN Gateway SPA400 as a SIP-PSTN Gateway SPA9000 Architecture SPA9000 Architecture Architectural Component Function SIP-NAT Interoperation Configuring Vertical Supplementary Service Codes Advanced Call Control and Routing SPA9000 Voice System Administration Guide 174 Group 1 User ID 11? Managing the Outbound Call Routing GroupsCall Routing Group Membership Group 2 User ID 101, 102 Group 1 Line 2,1 Configuring an Outbound Call Routing GroupCall Routing Group Line Preference Group 2 Line 3,1 Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works 18005551000vmm3 Checking Voicemail from an External NumberDepositing Voicemail 7vmm4 SPA9000 Voice System Administration Guide 181 Subscribing to Voicemail Notification Using Configuration Profiles Remote Provisioning FeaturesAdminPasswd some secret UpgradeEnable Yes Client Auto-Configuration Manual Client Configuration Dhcp SPA9000 Voice System Administration Guide 186 Variables Used in XML Configuration Files Description Client Registration Using the Upgrade URL Using the Reboot URL Using the Resync URLAdmin/upgrade?tftp//192.168.2.251/spa.bin Router Tab Status System Status section Product Information sectionSPA9000 Field Reference Wan Setup Internet Connection Settings section Optional Settings section Static IP Settings sectionPPPoE Settings section Default MAC Clone Settings section Remote Management section QOS Settings section Lan Setup page and ApplicationVlan Settings section Voice tab Info FXS 1/2 Status section Line 1/2/3/4 Status section Auto Attendant Prompt Status section SystemInternal Music Status section System Configuration section Miscellaneous Settings section SIP SIP Parameters section Default application/dtmf-relay Default application/hook-flash SIP Timer Values sec section SIP T2 SPA9000 Voice System Administration Guide 205 Response Status Code Handling section SIT1 RSC RTP Parameters section SDP Payload Types section Default telephone-event NAT Support Parameters section EXT IP PBX Parameters section SPA9000 Voice System Administration Guide 213 Default L1,2,3,49xx Rule = Ln,n,n,npattern Example 1,3 Internal Music Source Parameters section Section = nstart/end/pausepause2 AA script. See , Configuring the Auto Attendant Auto Attendant Parameters section SPA9000 Voice System Administration Guide 219 SPA9000 Voice System Administration Guide 220 SPA9000 Voice System Administration Guide 221 9xxxxxxS0xxxxxxxxxxxx PBX Phone Parameters sectionXx3469110002-9xxxxxx1xxx2 Xxxxxxxxxxxx. Allows any entry of 12 or more digits Do not include flat-profile…/flat-profile. The SPA9000 Regional Default 350@-19,440@-1910*/0/1+2Provisioning Call Progress Tones section Default 520@-19,620@-1910*/0/1+2 Default 420@-19,520@-1910*/0/1+2Default 420@-1610*/0/1 Default 480@-19,620@-1910.5/.5/1+2 Distinctive Ring Patterns section Distinctive Call Waiting Tone Patterns section Distinctive Ring/CWT Pattern Names section Control Timer Values sec section Ring and Call Waiting Tone Spec section SPA9000 Voice System Administration Guide 230 Vertical Service Activation Codes section SPA9000 Voice System Administration Guide 232 SPA9000 Voice System Administration Guide 233 SPA9000 Voice System Administration Guide 234 SPA9000 Voice System Administration Guide 235 Vertical Service Announcement Codes section Outbound Call Codec Selection Codes section Miscellaneous section 600, 900, 600+2.16uF, 900+2.16uF, 270+750150nF Syntax start = start-time end=endTime save = save-time 220+850120nF, 220+820115nF, or 200+600100nF 7end=10/-1/7save=1 Default BellcoreN.Amer, China 202 or Line Enable section FXS 1/2 Disable Network Settings sectionSIP Settings section Default up and down Register Subscriber Information section Dial Plan section Mailbox Status section Streaming Audio Server SAS section Call Feature Settings section Audio Configuration section For example, conf@myserver.com12345 or conf Default Unspecified SPA9000 Voice System Administration Guide 249 Default caller or callee Line 1/2/3/4 FXS Port Polarity Configuration sectionReverse Voice tab Line SIP Guid SPA9000 Voice System Administration Guide 254 SPA9000 Voice System Administration Guide 255 NAT Settings section Proxy and Registration section Mbs = mbidnew/old SPA9000 Voice System Administration Guide 259 SPA9000 Voice System Administration Guide 260 Setup SPA400 Field Reference Basic Setup SPA9000 Interface SPA 9000 Address SignalingPort ID Voice Voice Codecs Calling Timers Voice SettingDialing Parameters Line Settings Default Less than 0.5ms Default 13.5-16.5vrms Default North American 8888@192.168.0.1105090 Voicemail SettingsVoicemail Server Mailbox Deposit URL 900@192.168.0.1105090 Voicemail Users User SettingMailbox Manage URL 800@192.168.0.1105090 Local Access AdministrationFactory Default Management Firmware Upgrade USB SettingReboot Gateway Information StatusGateway Internet Connection FXO Line status Event LogsSet Log Level Event Log Level Tone Call process tone configurationCall process tone Detection Tone Setting Repeat Product Resources Resource Location Related Documentation Where to Go From HereDocument Title Description Intended Audience SPA9000 Voice System Glossary Glossary SPA9000 Voice System Administration Guide 280 Acronyms Acronyms Mgcp SLA