Manuals / Cisco Systems / Communications / IP Phone

Cisco Systems SPA9000 manual Configuring Dial Plans for the Auto Attendant

Models: SPA9000

1 286

Download 286 pages 40.22 Kb

Page 152

Configuring the Auto Attendant	7
Configuring the Auto Attendant
Configuring Dial Plans for the Auto Attendant

STEP 7 Click Submit All Changes.

Configuring Dial Plans for the Auto Attendant

Each Auto Attendant script refers to an Auto Attendant Dial Plan to determine how to process the DTMF digits that are entered by the caller. You can define two dial plans on the Voice > SIP page, Auto Attendant Parameters section, AA Dial Plan 1 and AA Dial Plan 2 fields.

EXAMPLE 1, Default AA Dial Plan 1: (10xxxx.)

EXAMPLE 2: (<x:500x>408555xxxxxxxxx)”, “(<1:1002><2:21111><3:3333>xxxxx)

In this example, when the user inputs DTMF digits, AA parses them using the dial plan first, then the parsing result is directed to the AA script menu instruction.

SPA9000 Voice System Administration Guide

150

Image 152

Cisco Systems SPA9000 manual Configuring Dial Plans for the Auto Attendant, Example 1, Default AA Dial Plan 1

Contents

Administration Guide Cisco Systems, Inc. All rights reserved OL-17899-02 Getting Started Contents About This DocumentBasic Administration of the SPA9000 Configuring Phone Lines and Calling Routing Behavior ContentsConfiguring Your System for Itsp Interoperability Configuring Dial Plans Administering the SPA400 and Voice Mail Service 102 Configuring Music on Hold 125 Localization 151 Contents Configuring the Auto Attendant 131Appendix a Advanced Topics in SPA9000 Administration 165 Advanced Topics for SPA400 Voice Mail Service 178 Appendix B SPA9000 Field Reference 191 Appendix D Where to Go From Here 275 Appendix C SPA400 Field Reference 261 Contents Appendix E Glossary 278 Appendix F Acronyms 281 Preface PurposeAudience Firmware Product Firmware Version Organization Chapter Description Document Conventions Typographic Meaning ElementBoldface Monospaced Press Enter Click Search SPA9000 Voice System Administration Guide Getting Started Introduction to the SPA9000 Voice System SPA9000 IP PBX Getting Started SPA400 SIP-PSTN Gateway and Voicemail Server IP Phones and AccessoriesDeployment Scenarios Pstn Access and Local Voice Mail Itsp Service Only Itsp Service, Pstn Access and Local Voice Mail Itsp Service, Pstn and Isdn Access and Local Voice Mail Initial Installation, and Configuration Basic Administration of the SPA9000 Basic Administration of the SPA9000 Upgrading Firmware for the SPA9000 Basic Administration of the SPA9000 Connecting to the SPA9000 Administration Web Server Saving or Discarding Changes SPA9000 Access Levels Setting Passwords for User and Administrator Accounts Configuring Basic SettingsClick Voice tab System Click Submit All Changes Click Router tab Wan Setup Setting Up the WAN Connection for the SPA9000Setting the Date and Time Click Submit All Changes Click Voice tab Regional Configuring Daylight Saving TimeSyntax and Examples Day Entering the Daylight Saving Time RuleHHmmss LAN and Application Guidelines Configuring Multicast Addressing and Group PagingSPA9000 Ethernet Port Setting the Multicast Address Click Voice tab SIP Setting the Group Page Address Collecting System Logs and Debug Information Click Voice tab System Examples Click Voice tab Line. Change SIP Debug Option to none Viewing Information about the SPA9000 Viewing Information about Client Stations Using the Interactive Voice Response Unit Using the IVR Menu Parameters Menu Choice IVR OptionsIVR Action IVR IVR NON-DEFAULT Entering a Password through the IVR Basic Administration of the SPA9000 Configuring Your System for Itsp Interoperability About the SPA9000 Voice System and SIP Configuring Your System for Itsp Interoperability SIP Requests and Responses for Internal Calls Configuring NAT Mapping with a Static IP Address Network Address Translation NAT and Voice over IP VoIPNAT Mapping with Session Border Controller NAT Mapping with SIP-ALG Router Requirements Configuring NAT Mapping with Stun Stun Server Enter the IP address for your Stun server Click Voice tab System Firewalls and SIP Configuring SIP Timer Values Configuring Phone Lines and Calling Routing Behavior Configuring SPA9000 FXS Ports Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 Configuring a Line Interface for Itsp Service SPA9000 Voice Line Configuring a Line Interface for a SPA400 Pstn or Voice Mail Register Expires Page Configuring Call Capacity for a Line Interface Bandwidth Requirements and Call Capacity Bandwidth Budgeting Setting the Call Capacity Parameter Digit Sequences Configuring Dial PlansAbout Dial Plans Digit Sequence Function Digit Sequence Examples Example 9Example S0 or L0 Local dialing with seven-digit number Blocked number Acceptance and Transmission the Dialed Digits Terminating Event Processing Examples for the Dial Plan Timer Dial Plan Timer Off-Hook TimerSyntax for the Dial Plan Timer Interdigit Long Timer Incomplete Entry Timer Syntax for the Interdigit Long TimerExample for the Interdigit Long Timer Interdigit Short Timer Complete Entry Timer Syntax for the Interdigit Short Timer Examples for the Interdigit Short TimerEditing Dial Plans Editing the System Dial Plan Entering a Phone Dial Plan 814082-9xxxxxx 9,8,12-9xxxxxxxxx 9,8,011xx ,8,xx.1-8xx Resetting the Control Timers Entering the Line Interface Dial Plan Managing the Line Selection for Outbound Calls Line Availability Configuring a Call Routing Rule Other elements Configuring Phone Lines and Calling Routing Behavior Entering a Call Routing Rule Managing Caller ID Settings for Outgoing Calls Call Forwarding Support on SPA9000 Called Caller Forward Target Remarks Party Call Transfer Support on SPA9000 Call Forward Bridge ModeCall Transfer Bridge Mode Managing Inbound Calls with the Contact List Routing an Inbound Call to the Auto Attendant Example Contact List Rules Example 97255501551009725550156101 Example 530?,hunt=ra102,cfwd=vm25404 Supporting Multiple did Numbers Per Line InterfaceExample 2 4085550122500140855501235000,cfwd=aa Example Contact List Rule Supporting Direct Inward Dialing to Phone ExtensionsExample SIP Header DID-to-Extension Mapping Example Syntax Configuring Phone Lines and Calling Routing Behavior Entering a Contact List Rule Managing Inbound Calls with Hunt Groups Syntax for Hunt Rules Global Hunt RuleLine-Specific Hunt Rule Parameters Line-Specific Rule 101,102,103,hunt=al Examples for Hunt RulesGlobal Rule 500name=Sales,101,102,103,hunt=al Line-Specific Rule 1*,hunt=al Creating a Hunt Rule Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Shared Line Appearances About Shared Line Appearances Share Ext Choose shared SPA9xx Telephone Configuration Ext Subscriber Information If needed, configure additional line keys for the same SLA Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Administering the SPA400 and Voice Mail Service Configuring the SPA400 Network Connection Click Setup tab Basic Setup Saving or Discarding Changes on the SPA400 Domain Name Server DNS Address section Click Administration tab Management Gateway Password Type the passwordClick Save Settings Click Administration tab Reboot Click Administration tab Firmware Upgrade Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 User ID Click Setup tab SPA9000 InterfaceCall Signalling Packets RTP Packets b8 Click Setup tab Voice Preferred Codec Select G.711u Configuring a SPA400 for Pstn Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Click Setup tab Voicemail ServerServer Port SPA9000 subscriber ID Click the Voicemail Users tab Mailbox deposit numberMailbox manage number SPA400 Status Setting Up Voice Mail on Each Station Scroll down to Call Feature Settings SPA400 Setup Voicemail Users Enabling Remote Voice Mail Access Optional Syntax 10xxxx.dialcodevmmN Click Administration tab USB Setting Managing the Voice Mail Messages on the USB Key Enabling Debugging on the SPA400 Click Event Logs tab Click Save Settings Click Setup tab Basic Setup SPA400 Setup Basic Setup Using the Internal Music Source for Music On Hold Using the Internal Music Source Configuring Music on Hold Changing the Music File for the Internal Music Source Configuring a Streaming Audio Server About the Streaming Audio Server SPA9000 Voice System Administration Guide 128 Configuring the Streaming Audio Server Using the IVR with an SAS Line Configuring the Auto Attendant How the Auto Attendant Works Configuring the Auto Attendant Working with the Auto Attendant Greetings Using Pre-Recorded PromptsDefault AA Prompts Prompt ID Default Audio Content Recording an Auto Attendant Prompt Example Prompts Example AA Prompts Prompt ID Message Using the IVR Prompts to Change Recordings IVR Prompt Menu Call Flow Downloading Prompts Example Elements of the Default AA Script Writing an Auto Attendant Script Noinput timeout=10 DefaultTarget=$input Default Match Form Audio src=prompt1 Form id=DIR type=menu Example 2 Routing Calls with a Departmental Sub-MenuElements of an AA Script with a Sub-Menu Case input=1 Goto next=SALESCase Target=$input Elements of XML Scripting Grammar Audio Instruction Action Instruction Noinput InstructionExample goto link= dirdlg Example xfer name= Technical Support target= Nomatch Instruction Menu Matched Instruction for Touch Tone Dmtp Input Auto Attendant XML Instructions Set AA XML Elements Instruction Description Syntax and Examples Performs the default case Instruction Description Syntax and Examples Entering an Auto Attendant Script Syntax start=hhmmssend=hhmmss Example start=083000end=180000 SPA9000 Voice System Administration Guide 149 Example 2 x500x408555xxxxxxxxx Configuring Dial Plans for the Auto AttendantExample 1, Default AA Dial Plan 1 Localization Localizing the SPA9000 Auto Attendant Prompts Localization Click Voice tab the SIP tab SPA9000 Voice System Administration Guide 153 SPA9000 Daylight Saving Time Rules Local Time ConfigurationConfiguring the SPA9000 and SPA9xx Call Progress Tones SPA9000 Call Progress Tones by Country Australia Dial Tone Outside Dial TonePrompt Tone Reorder Tone Ireland Dial Tone Outside Dial Tone France Dial ToneGermany Dial Tone Italy Dial Tone Netherlands Dial Tone Spain Dial Tone Norway Dial TonePortugal Dial Tone Sweden Dial Tone Localizing the SPA400 Voice Mail Prompts Localizing the SPA400 Call Disconnect Tones SPA400 Call Processing Tones Processing Tones Click Administration Reboot Localizing the SPA400 Caller ID Method To restart the SPA400, complete the following tasks Advanced Topics in SPA9000 Administration Technology Background Advanced Topics in SPA9000 Administration Session Initiation Protocol SPA9000 Media Proxy SPA9000 as a SIP Proxy Using the SPA9000 with a Firewall or Router SPA400 SIP-PSTN Gateway SPA400 as a SIP-PSTN Gateway SPA9000 Architecture SPA9000 Architecture Architectural Component Function SIP-NAT Interoperation Configuring Vertical Supplementary Service Codes Advanced Call Control and Routing SPA9000 Voice System Administration Guide 174 Managing the Outbound Call Routing Groups Call Routing Group MembershipGroup 1 User ID 11? Group 2 User ID 101, 102 Configuring an Outbound Call Routing Group Call Routing Group Line PreferenceGroup 1 Line 2,1 Group 2 Line 3,1 Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works Checking Voicemail from an External Number Depositing Voicemail18005551000vmm3 7vmm4 SPA9000 Voice System Administration Guide 181 Subscribing to Voicemail Notification AdminPasswd some secret UpgradeEnable Yes Remote Provisioning FeaturesUsing Configuration Profiles Client Auto-Configuration Manual Client Configuration Dhcp SPA9000 Voice System Administration Guide 186 Variables Used in XML Configuration Files Description Client Registration Using the Upgrade URL Admin/upgrade?tftp//192.168.2.251/spa.bin Using the Resync URLUsing the Reboot URL Router Tab Status SPA9000 Field Reference Product Information sectionSystem Status section Wan Setup Internet Connection Settings section Static IP Settings section PPPoE Settings sectionOptional Settings section Default MAC Clone Settings section Remote Management section Vlan Settings section Lan Setup page and ApplicationQOS Settings section Voice tab Info FXS 1/2 Status section Line 1/2/3/4 Status section Internal Music Status section SystemAuto Attendant Prompt Status section System Configuration section Miscellaneous Settings section SIP SIP Parameters section Default application/dtmf-relay Default application/hook-flash SIP Timer Values sec section SIP T2 SPA9000 Voice System Administration Guide 205 Response Status Code Handling section SIT1 RSC RTP Parameters section SDP Payload Types section Default telephone-event NAT Support Parameters section EXT IP PBX Parameters section SPA9000 Voice System Administration Guide 213 Default L1,2,3,49xx Rule = Ln,n,n,npattern Example 1,3 Internal Music Source Parameters section Section = nstart/end/pausepause2 AA script. See , Configuring the Auto Attendant Auto Attendant Parameters section SPA9000 Voice System Administration Guide 219 SPA9000 Voice System Administration Guide 220 SPA9000 Voice System Administration Guide 221 PBX Phone Parameters section Xx3469110002-9xxxxxx1xxx29xxxxxxS0xxxxxxxxxxxx Xxxxxxxxxxxx. Allows any entry of 12 or more digits Do not include flat-profile…/flat-profile. The SPA9000 Default 350@-19,440@-1910*/0/1+2 ProvisioningRegional Call Progress Tones section Default 420@-19,520@-1910*/0/1+2 Default 420@-1610*/0/1Default 520@-19,620@-1910*/0/1+2 Default 480@-19,620@-1910.5/.5/1+2 Distinctive Ring Patterns section Distinctive Call Waiting Tone Patterns section Distinctive Ring/CWT Pattern Names section Control Timer Values sec section Ring and Call Waiting Tone Spec section SPA9000 Voice System Administration Guide 230 Vertical Service Activation Codes section SPA9000 Voice System Administration Guide 232 SPA9000 Voice System Administration Guide 233 SPA9000 Voice System Administration Guide 234 SPA9000 Voice System Administration Guide 235 Vertical Service Announcement Codes section Outbound Call Codec Selection Codes section Miscellaneous section Syntax start = start-time end=end Time save = save-time600, 900, 600+2.16uF, 900+2.16uF, 270+750150nF 220+850120nF, 220+820115nF, or 200+600100nF 7end=10/-1/7save=1 Default BellcoreN.Amer, China 202 or Line Enable section FXS 1/2 Network Settings section SIP Settings sectionDisable Default up and down Register Subscriber Information section Dial Plan section Mailbox Status section Streaming Audio Server SAS section Call Feature Settings section Audio Configuration section For example, conf@myserver.com12345 or conf Default Unspecified SPA9000 Voice System Administration Guide 249 Default caller or callee Reverse FXS Port Polarity Configuration sectionLine 1/2/3/4 Voice tab Line SIP Guid SPA9000 Voice System Administration Guide 254 SPA9000 Voice System Administration Guide 255 NAT Settings section Proxy and Registration section Mbs = mbidnew/old SPA9000 Voice System Administration Guide 259 SPA9000 Voice System Administration Guide 260 Setup SPA400 Field Reference Basic Setup SPA9000 Interface Port ID SignalingSPA 9000 Address Voice Voice Codecs Dialing Parameters Voice SettingCalling Timers Line Settings Default Less than 0.5ms Default 13.5-16.5vrms Default North American Voicemail Settings Voicemail Server8888@192.168.0.1105090 Mailbox Deposit URL 900@192.168.0.1105090 Mailbox Manage URL 800@192.168.0.1105090 User SettingVoicemail Users Administration Factory DefaultLocal Access Management Reboot USB SettingFirmware Upgrade Status GatewayGateway Information Internet Connection Event Logs Set Log LevelFXO Line status Event Log Level Call process tone configuration Call process tone Detection Tone SettingTone Repeat Product Resources Resource Location Document Title Description Intended Audience Where to Go From HereRelated Documentation SPA9000 Voice System Glossary Glossary SPA9000 Voice System Administration Guide 280 Acronyms Acronyms Mgcp SLA