Cisco Systems SPA9000 manual Advanced Topics for SPA400 Voice Mail Service

Advanced Topics in SPA9000 Administration

Advanced Topics for SPA400 Voice Mail Service

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Advanced Topics for SPA400 Voice Mail Service

On the SPA9000, accessing a voicemail server to check or deposit voicemail is similar to calling an external number, or being call forwarded to an external number. Each line interface can use a different voicemail server.

There are three groups of voicemail operations:

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Depositing voicemail

Managing voicemail from a client station or from an external number

Subscription to voicemail notification and receiving voicemail notification

SPA9000 assumes that a voicemail account can include more than one mailbox ID (MBID). The voicemail account is defined with a user-ID, which can be the same as the line interface user-ID.

Three parameters must be configured on the SPA9000 for each line to support these operations: <Mailbox Deposit URL>, <Mailbox Manager URL>, and <Mailbox Subscribe URL>.

NOTE The mailbox ID should be set to the extension number.

Voicemail service may be offered by a service provider different from the ITSP. For example, you can configure Line 1, 2, and 3 with accounts on an ITSP, but configure Line 4 an account with a different Internet voicemail service provider (IVMSP). The SPA9000 can be configured to bridge calls between the ITSP and the IVMSP when necessary (when depositing or checking voicemail by an external caller) using the <VMSP Bridge> parameter on each line interface.

SPA9000 Voice System Administration Guide 178