Cisco Systems SPA9000 manual Working with the Auto Attendant Greetings, Using Pre-Recorded Prompts

Configuring the Auto Attendant	7
Working with the Auto Attendant Greetings

Working with the Auto Attendant Greetings

This section provided information about adding, and editing the Auto Attendant greetings. See the following topics:

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“Using Pre-Recorded Prompts,” on page133

“Recording an Auto Attendant Prompt,” on page134

“Downloading Prompts,” on page137

Using Pre-Recorded Prompts

You can save up to ten Auto Attendant prompts. Four pre-recorded prompts are provided, as listed in the following table.

Table 1 Default AA Prompts

Prompt ID	Default Audio Content
Prompt1	“If you know your party’s extension, you may enter it now.”
Prompt2	“Your call has been forwarded.”
Prompt3	“Not a valid extension, please try again.”
Prompt4	“Goodbye.”

NOTE These prompts are available in languages other than English. See “Localizing the SPA9000 Auto Attendant Prompts,” on page151.

You can replace the pre-recorded prompts with your own recordings, and you can add up to six additional recordings. For example, you may want to change the default prompt, Prompt 1, to greet callers with your company name. You may want to record a different prompt for nighttime or holiday hours. You can make these recordings by using the IVR. The recordings are encoded with G.711U and saved in flash.

SPA9000 Voice System Administration Guide 133