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Cisco Systems SPA9000 manual Itsp Service, Pstn and Isdn Access and Local Voice Mail

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Getting Started	1
Getting Started
Deployment Scenarios

ITSP Service, PSTN and ISDN Access and Local Voice Mail

In this scenario, the customer takes full advantage of the SPA9000 Voice System solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

SPA9000 Voice System Administration Guide

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Cisco Systems SPA9000 manual Itsp Service, Pstn and Isdn Access and Local Voice Mail

Contents

Administration Guide Cisco Systems, Inc. All rights reserved OL-17899-02 Contents About This Document Basic Administration of the SPA9000Getting Started Contents Configuring Your System for Itsp InteroperabilityConfiguring Phone Lines and Calling Routing Behavior Configuring Dial Plans Administering the SPA400 and Voice Mail Service 102 Configuring Music on Hold 125Contents Configuring the Auto Attendant 131 Appendix a Advanced Topics in SPA9000 Administration 165Localization 151 Advanced Topics for SPA400 Voice Mail Service 178 Appendix B SPA9000 Field Reference 191Appendix D Where to Go From Here 275 Appendix C SPA400 Field Reference 261Contents Appendix E Glossary 278 Appendix F Acronyms 281 Purpose AudiencePreface Firmware Product Firmware VersionOrganization Chapter DescriptionDocument Conventions Typographic Meaning ElementBoldface MonospacedPress Enter Click Search SPA9000 Voice System Administration Guide Getting Started Introduction to the SPA9000 Voice SystemSPA9000 IP PBX Getting StartedIP Phones and Accessories Deployment ScenariosSPA400 SIP-PSTN Gateway and Voicemail Server Pstn Access and Local Voice Mail Itsp Service Only Itsp Service, Pstn Access and Local Voice Mail Itsp Service, Pstn and Isdn Access and Local Voice Mail Initial Installation, and Configuration Basic Administration of the SPA9000 Basic Administration of the SPA9000 Upgrading Firmware for the SPA9000Basic Administration of the SPA9000 Connecting to the SPA9000 Administration Web Server Saving or Discarding Changes SPA9000Access Levels Setting Passwords for User and Administrator Accounts Configuring Basic SettingsClick Voice tab System Click Submit All ChangesSetting Up the WAN Connection for the SPA9000 Setting the Date and TimeClick Router tab Wan Setup Configuring Daylight Saving Time Syntax and ExamplesClick Submit All Changes Click Voice tab Regional Entering the Daylight Saving Time Rule HHmmssDay Configuring Multicast Addressing and Group Paging SPA9000 Ethernet PortLAN and Application Guidelines Setting the Multicast Address Click Voice tab SIPSetting the Group Page Address Collecting System Logs and Debug Information Click Voice tab System Examples Click Voice tab Line. Change SIP Debug Option to noneViewing Information about the SPA9000 Viewing Information about Client StationsUsing the Interactive Voice Response Unit Using the IVR MenuIVR Options IVR ActionParameters Menu Choice IVR IVR NON-DEFAULT Entering a Password through the IVR Basic Administration of the SPA9000 Configuring Your System for Itsp Interoperability About the SPA9000 Voice System and SIPConfiguring Your System for Itsp Interoperability SIP Requests and Responses for Internal CallsConfiguring NAT Mapping with a Static IP Address Network Address Translation NAT and Voice over IP VoIPNAT Mapping with Session Border Controller NAT Mapping with SIP-ALG RouterRequirements Configuring NAT Mapping with Stun Stun Server Enter the IP address for your Stun server Click Voice tab System Firewalls and SIP Configuring SIP Timer Values Configuring Phone Lines and Calling Routing Behavior Configuring SPA9000 FXS Ports Configuring Phone Lines and Calling Routing BehaviorConfiguring Line Interfaces on the SPA9000 Configuring a Line Interface for Itsp ServiceSPA9000 Voice Line Configuring a Line Interface for a SPA400 Pstn or Voice Mail Register Expires Page Configuring Call Capacity for a Line Interface Bandwidth Requirements and Call Capacity Bandwidth BudgetingSetting the Call Capacity Parameter Configuring Dial Plans About Dial PlansDigit Sequences Digit Sequence Function Digit Sequence Examples Example 9Example S0 or L0Local dialing with seven-digit number Blocked number Acceptance and Transmission the Dialed Digits Terminating Event ProcessingDial Plan Timer Off-Hook Timer Syntax for the Dial Plan TimerExamples for the Dial Plan Timer Interdigit Long Timer Incomplete Entry Timer Syntax for the Interdigit Long TimerExample for the Interdigit Long Timer Interdigit Short Timer Complete Entry TimerSyntax for the Interdigit Short Timer Examples for the Interdigit Short TimerEditing Dial Plans Editing the System Dial PlanEntering a Phone Dial Plan 814082-9xxxxxx 9,8,12-9xxxxxxxxx 9,8,011xx ,8,xx.1-8xx Resetting the Control Timers Entering the Line Interface Dial PlanManaging the Line Selection for Outbound Calls Line AvailabilityConfiguring a Call Routing Rule Other elementsConfiguring Phone Lines and Calling Routing Behavior Entering a Call Routing Rule Managing Caller ID Settings for Outgoing Calls Call Forwarding Support on SPA9000Called Caller Forward Target Remarks Party Call Forward Bridge Mode Call Transfer Bridge ModeCall Transfer Support on SPA9000 Managing Inbound Calls with the Contact List Routing an Inbound Call to the Auto AttendantExample Contact List Rules Example 97255501551009725550156101Supporting Multiple did Numbers Per Line Interface Example 2 4085550122500140855501235000,cfwd=aaExample 530?,hunt=ra102,cfwd=vm25404 Supporting Direct Inward Dialing to Phone Extensions Example SIP HeaderExample Contact List Rule DID-to-Extension Mapping Example SyntaxConfiguring Phone Lines and Calling Routing Behavior Entering a Contact List Rule Managing Inbound Calls with Hunt Groups Syntax for Hunt Rules Global Hunt RuleLine-Specific Hunt Rule ParametersExamples for Hunt Rules Global Rule 500name=Sales,101,102,103,hunt=alLine-Specific Rule 101,102,103,hunt=al Line-Specific Rule 1*,hunt=al Creating a Hunt Rule Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Shared Line Appearances About Shared Line AppearancesShare Ext Choose shared SPA9xx Telephone Configuration Ext Subscriber Information If needed, configure additional line keys for the same SLA Administering the SPA400 and Voice Mail Service Connecting to the SPA400 Administration Web Server Administering the SPA400 and Voice Mail ServiceConfiguring the SPA400 Network Connection Click Setup tab Basic SetupSaving or Discarding Changes on the SPA400 Domain Name Server DNS Address sectionClick Administration tab Management Gateway Password Type the passwordClick Save Settings Click Administration tab RebootClick Administration tab Firmware Upgrade Upgrading the Firmware for the SPA400Configuring a SPA400 to Interoperate with the SPA9000 Click Setup tab SPA9000 Interface Call Signalling Packets RTP Packets b8User ID Click Setup tab Voice Preferred Codec Select G.711uConfiguring a SPA400 for Pstn Access Configuring a SPA400 for Voice Mail Service Voice Mail CapacityConfiguring Local Voice Mail Service on a SPA400 Click Setup tab Voicemail ServerServer Port SPA9000 subscriber IDMailbox deposit number Mailbox manage numberClick the Voicemail Users tab SPA400 Status Setting Up Voice Mail on Each Station Scroll down to Call Feature Settings SPA400 Setup Voicemail Users Enabling Remote Voice Mail Access Optional Syntax 10xxxx.dialcodevmmN Click Administration tab USB Setting Managing the Voice Mail Messages on the USB KeyEnabling Debugging on the SPA400 Click Event Logs tabClick Save Settings Click Setup tab Basic Setup SPA400 Setup Basic Setup Using the Internal Music Source for Music On Hold Using the Internal Music SourceConfiguring Music on Hold Changing the Music File for the Internal Music SourceConfiguring a Streaming Audio Server About the Streaming Audio ServerSPA9000 Voice System Administration Guide 128 Configuring the Streaming Audio Server Using the IVR with an SAS Line Configuring the Auto Attendant How the Auto Attendant WorksConfiguring the Auto Attendant Using Pre-Recorded Prompts Default AA Prompts Prompt ID Default Audio ContentWorking with the Auto Attendant Greetings Recording an Auto Attendant Prompt Example Prompts Example AA Prompts Prompt ID MessageUsing the IVR Prompts to Change Recordings IVR Prompt Menu Call FlowDownloading Prompts ExampleElements of the Default AA Script Writing an Auto Attendant ScriptNoinput timeout=10 DefaultTarget=$input Default Match Form Audio src=prompt1Example 2 Routing Calls with a Departmental Sub-Menu Elements of an AA Script with a Sub-MenuForm id=DIR type=menu Case input=1 Goto next=SALESCase Target=$inputElements of XML Scripting Grammar Audio InstructionAction Instruction Noinput InstructionExample goto link= dirdlg Example xfer name= Technical Support target=Nomatch Instruction Menu Matched Instruction for Touch Tone Dmtp InputAuto Attendant XML Instructions Set AA XML Elements Instruction Description Syntax and ExamplesPerforms the default case Instruction Description Syntax and ExamplesEntering an Auto Attendant Script Syntax start=hhmmssend=hhmmss Example start=083000end=180000 SPA9000 Voice System Administration Guide 149 Configuring Dial Plans for the Auto Attendant Example 1, Default AA Dial Plan 1Example 2 x500x408555xxxxxxxxx Localization Localizing the SPA9000 Auto Attendant PromptsLocalization Click Voice tab the SIP tabSPA9000 Voice System Administration Guide 153 Local Time Configuration Configuring the SPA9000 and SPA9xx Call Progress TonesSPA9000 Daylight Saving Time Rules SPA9000 Call Progress Tones by Country Australia Dial Tone Outside Dial TonePrompt Tone Reorder ToneFrance Dial Tone Germany Dial ToneIreland Dial Tone Outside Dial Tone Italy Dial Tone Netherlands Dial ToneNorway Dial Tone Portugal Dial ToneSpain Dial Tone Sweden Dial Tone Localizing the SPA400 Voice Mail Prompts Localizing the SPA400 Call Disconnect Tones SPA400 Call Processing TonesProcessing Tones Click Administration Reboot Localizing the SPA400 Caller ID MethodTo restart the SPA400, complete the following tasks Advanced Topics in SPA9000 Administration Technology BackgroundAdvanced Topics in SPA9000 Administration Session Initiation ProtocolSPA9000 Media Proxy SPA9000 as a SIP ProxyUsing the SPA9000 with a Firewall or Router SPA400 SIP-PSTN Gateway SPA400 as a SIP-PSTN GatewaySPA9000 Architecture SPA9000 ArchitectureArchitectural Component Function SIP-NAT Interoperation Configuring Vertical Supplementary Service Codes Advanced Call Control and RoutingSPA9000 Voice System Administration Guide 174 Managing the Outbound Call Routing Groups Call Routing Group MembershipGroup 1 User ID 11? Group 2 User ID 101, 102Configuring an Outbound Call Routing Group Call Routing Group Line PreferenceGroup 1 Line 2,1 Group 2 Line 3,1Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice Mail Service How Voicemail Works Checking Voicemail from an External Number Depositing Voicemail18005551000vmm3 7vmm4SPA9000 Voice System Administration Guide 181 Subscribing to Voicemail Notification Remote Provisioning Features Using Configuration ProfilesAdminPasswd some secret UpgradeEnable Yes Client Auto-Configuration Manual Client Configuration DhcpSPA9000 Voice System Administration Guide 186 Variables Used in XML Configuration Files Description Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URLAdmin/upgrade?tftp//192.168.2.251/spa.bin Router Tab StatusProduct Information section System Status sectionSPA9000 Field Reference Wan Setup Internet Connection Settings sectionStatic IP Settings section PPPoE Settings sectionOptional Settings section DefaultMAC Clone Settings section Remote Management sectionLan Setup page and Application QOS Settings sectionVlan Settings section Voice tab InfoFXS 1/2 Status section Line 1/2/3/4 Status section System Auto Attendant Prompt Status sectionInternal Music Status section System Configuration section Miscellaneous Settings sectionSIP SIP Parameters sectionDefault application/dtmf-relay Default application/hook-flashSIP Timer Values sec section SIP T2SPA9000 Voice System Administration Guide 205 Response Status Code Handling section SIT1 RSCRTP Parameters section SDP Payload Types section Default telephone-event NAT Support Parameters section EXT IP PBX Parameters section SPA9000 Voice System Administration Guide 213 Default L1,2,3,49xx Rule = Ln,n,n,npatternExample 1,3 Internal Music Source Parameters section Section = nstart/end/pausepause2 AA script. See , Configuring the Auto Attendant Auto Attendant Parameters sectionSPA9000 Voice System Administration Guide 219 SPA9000 Voice System Administration Guide 220 SPA9000 Voice System Administration Guide 221 PBX Phone Parameters section Xx3469110002-9xxxxxx1xxx29xxxxxxS0xxxxxxxxxxxx Xxxxxxxxxxxx. Allows any entry of 12 or more digitsDo not include flat-profile…/flat-profile. The SPA9000 Default 350@-19,440@-1910*/0/1+2 ProvisioningRegional Call Progress Tones sectionDefault 420@-19,520@-1910*/0/1+2 Default 420@-1610*/0/1Default 520@-19,620@-1910*/0/1+2 Default 480@-19,620@-1910.5/.5/1+2Distinctive Ring Patterns section Distinctive Call Waiting Tone Patterns section Distinctive Ring/CWT Pattern Names section Control Timer Values sec section Ring and Call Waiting Tone Spec sectionSPA9000 Voice System Administration Guide 230 Vertical Service Activation Codes section SPA9000 Voice System Administration Guide 232 SPA9000 Voice System Administration Guide 233 SPA9000 Voice System Administration Guide 234 SPA9000 Voice System Administration Guide 235 Vertical Service Announcement Codes section Outbound Call Codec Selection Codes sectionMiscellaneous section Syntax start = start-time end=end Time save = save-time600, 900, 600+2.16uF, 900+2.16uF, 270+750150nF 220+850120nF, 220+820115nF, or 200+600100nF7end=10/-1/7save=1 Default BellcoreN.Amer, China 202 orLine Enable section FXS 1/2Network Settings section SIP Settings sectionDisable Default up and downRegister Subscriber Information section Dial Plan sectionMailbox Status section Streaming Audio Server SAS sectionCall Feature Settings section Audio Configuration section For example, conf@myserver.com12345 or confDefault Unspecified SPA9000 Voice System Administration Guide 249 Default caller or callee FXS Port Polarity Configuration section Line 1/2/3/4Reverse Voice tab Line SIP Guid SPA9000 Voice System Administration Guide 254 SPA9000 Voice System Administration Guide 255 NAT Settings section Proxy and Registration section Mbs = mbidnew/old SPA9000 Voice System Administration Guide 259 SPA9000 Voice System Administration Guide 260 Setup SPA400 Field ReferenceBasic Setup SPA9000 InterfaceSignaling SPA 9000 AddressPort ID Voice Voice CodecsVoice Setting Calling TimersDialing Parameters Line Settings Default Less than 0.5msDefault 13.5-16.5vrms Default North AmericanVoicemail Settings Voicemail Server8888@192.168.0.1105090 Mailbox Deposit URL 900@192.168.0.1105090User Setting Voicemail UsersMailbox Manage URL 800@192.168.0.1105090 Administration Factory DefaultLocal Access ManagementUSB Setting Firmware UpgradeReboot Status GatewayGateway Information Internet ConnectionEvent Logs Set Log LevelFXO Line status Event Log LevelCall process tone configuration Call process tone Detection Tone SettingTone RepeatProduct Resources Resource LocationWhere to Go From Here Related DocumentationDocument Title Description Intended Audience SPA9000 Voice System Glossary Glossary SPA9000 Voice System Administration Guide 280 Acronyms Acronyms Mgcp SLA