Cisco Systems SPA9000 manual Using the IVR Prompts to Change Recordings, IVR Prompt Menu Call Flow

Configuring the Auto Attendant	7
Working with the Auto Attendant Greetings

Using the IVR Prompts to Change Recordings

The IVR prompts guides you through the process of recording, erasing, and changing greetings. Refer to the following illustration.

Figure 1 IVR Prompt Menu Call Flow

User enters 72255 from IVR

Menu-1

Play prompt (“Please enter message

number followed by the # key”)

User enters

prompt key

Goto menu-2

Menu-2

Goto menu-1

Play prompt (“Enter 1 to record,

enter 2 to review, enter 3 to

delete, enter * to exit”)

User

enters *

User enters 2

User enters 1

User enters 3

Retrieve the

Menu-3-A

Menu-3-B

Play prompt (“You may record your

Play prompt (“enter 1 to

prompt data and

play prompt

message after the tone. When

confirm, enter * to exit

finished, press #.”)

User records

User enters 1

User

enters *

a prompt

Erase message

Menu-4-A

Play prompt (“to save enter 1, to

Play prompt

review enter 2, to rerecord enter

(“Message erased.”)

3, to exit enter *.”)

Goto

menu

4-A

User enters 1

User enters 2

User enters 3

User enters *

Play prompt

Play user

Goto menu-3-A

Goto menu-2

(“Value saved”)

recorded

prompt

SPA9000 Voice System Administration Guide 136