Cisco Systems SPA9000 manual Entering an Auto Attendant Script, Click Voice tab SIP

Configuring the Auto Attendant	7
Writing an Auto Attendant Script

Instruction	Description	Syntax and Example(s)
audio	The Auto Attendant plays the audio	<audio src= “prompt1”
	specified in the “src” attribute. This	bargein= “T”/>
	attribute must be prompt<n>, with
	<n> being a number in the range 1–
	10. When playing the audio, the
	Auto Attendant allows the caller to
	interrupt the current prompt by
	pressing digits if the bargein
	attribute is set to “T”. The Auto
	Attendant ignores any digits from
	the caller if the bargein attribute is
	set to “F” (the default value).

Entering an Auto Attendant Script

TIP To get started, you may want to copy the default script from the Voice > SIP page, Auto Attendant Parameters section, AA Script 1 field. You can paste it into any word processing application, where you can see the entire script more easily. Make your changes, remove any formatting such as line breaks, and paste the final string into the appropriate AA Script field.

STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See “Connecting to the SPA9000 Administration Web Server,” on page 27).

STEP 2 Click Voice tab > SIP.

STEP 3 Scroll down to the Auto Attendant Parameters section.

STEP 4 Enter your script in the appropriate field: AA Script 1 - 3. For more information, see “Writing an Auto Attendant Script,” on page138.

STEP 5 Click Submit All Changes.

SPA9000 Voice System Administration Guide 147