Configuring the Auto Attendant

7

 

Writing an Auto Attendant Script

 

 

 

 

 

Script Elements

Purpose

 

 

<audio src=”prompt1”

The Auto Attendant plays Prompt 1, using

bargein=”T”/>

the default recording: If you know your

party’s extension, you may enter it

 

 

now.

 

Callers are allowed to begin dialing

 

(bargein) at any time.

<noinput timeout=”10”

If there is no input after 10 seconds, the

 

repeat=”T”/>

Auto Attendant repeats the menu prompt.

 

<dialplan src=”dp1”/>

AA Dial Plan 1 is used to evaluate the

inputs.

 

 

 

<nomatch repeat=”F”>

If the dialed digits do not match the dial

plan, the Auto Attendant plays Prompt3:

<audio src=”prompt3”

Not a valid extension, please try

bargein=”T”/>

again.

</nomatch>

 

<match>

If the dialed digits match the dial plan, the

Auto Attendant plays Prompt 2 (Your call

<default>

has been forwarded.) The call is

<audio src=”prompt2”/>

transferred to the extension number that

<xfer name=”ext”

the user entered.

target=”$input”/>

 

</default>

 

</match>

 

</form>

The form is ended.

 

</aa>

The script is ended.

 

 

 

SPA9000 Voice System Administration Guide

139

Page 141
Image 141
Cisco Systems SPA9000 manual Audio src=prompt1, Bargein=T, Noinput timeout=10, Repeat=T, Dialplan src=dp1, Nomatch repeat=F