Cisco Systems SPA9000 Example 2 Routing Calls with a Departmental Sub-Menu, Form id=DIR type=menu

Configuring the Auto Attendant	7
Writing an Auto Attendant Script

Example 2: Routing Calls with a Departmental Sub-Menu

In this example, the business wants to expedite the handling of sales calls. A custom prompt is used to give special instructions about calls for the sales department. A sub-menu for the sales group is provided to direct calls to the correct person within that department.

Table 4 Elements of an AA Script with a Sub-Menu

Script Elements Purpose

<aa>	This script is for the AA.
<form id=”DIR” type=”menu”>	This form is given the name “DIR” for
	Directory. It is a menu type of form, which
	accepts DTMF inputs.
<audio src=”prompt1”	The Auto Attendant plays custom
bargein=”T”/>	Prompt1. Welcome to ABC company.
	For Sales, enter 1. If you know your
	party’s extension, you may enter it
	now.
	Callers are allowed to begin dialing
	(bargein) at any time.
<dialplan src=”dp1”/>	Dial plan 1 is used to evaluate the inputs
	within this form.
<noinput timeout=”10”	If there is no input after 10 seconds, the
repeat=”T”/>	Auto Attendant repeats the menu
	prompt.
<nomatch>	If the user input does not match the
<audio src=”prompt3”	specified dial plan, the Auto Attendant
	plays Prompt3: Not a valid extension,
bargein=”T”/>
	please try again.
</nomatch>

SPA9000 Voice System Administration Guide 140