Configuring Phone Lines and Calling Routing Behavior

4

 

Managing Inbound Calls with Hunt Groups

 

 

 

 

 

Syntax for Hunt Rules

Global Hunt Rule

(SIP page > PBX Parameters section > Hunt Groups field)

SYNTAX: extension:[name=”name”,]station[,station[,station […]]],hunt=hrule[,cfwd=target]

Line-Specific Hunt Rule

(Line N page > Subscriber Information section > Contact List field)

SYNTAX: station[,station[,station[…]]],hunt=hrule; [,cfwd=target]

Parameters

extension: An extension number for the hunt group

name: A name for the hunt group, which will appear in the Corporate Directory

station: The extension numbers; the wildcard symbols ? and * can be used to represent one or more characters

hunt=hrule: The hunt order, ring interval, and maximum duration, in the

following format: hunt=algo;interval;max

-algo: The hunt order.

re: Restart. Hunting starts at the beginning of the list. If the first station does not answer within the specified interval (see below), the hunt proceeds through the stations in sequential order.

ne: Next. The system determines the station that was chosen in the previous hunt, and hunting starts with the next station in the list. If that station does not answer within the specified interval (see below), the hunt proceeds through the stations in sequential order.

ra: Random order. The system randomly chooses a station from the list. If the selected station does not answer within the specified interval (see below), the hunt proceeds randomly through the unchosen stations until each station is tried.

al: All. The system rings all the stations at the same time.

-interval: The number of seconds to wait for one station to answer, before choosing another station. If interval is *, the hunt is stopped at the first station that starts ringing, and rings the station until it answers, or the caller hangs up, or the station's ringer times out.

SPA9000 Voice System Administration Guide

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Cisco Systems SPA9000 manual Syntax for Hunt Rules, Global Hunt Rule, Line-Specific Hunt Rule, Parameters