Cisco Systems SPA9000 manual Managing Inbound Calls with Shared Line Appearances

Configuring Phone Lines and Calling Routing Behavior	4
Managing Inbound Calls with Shared Line Appearances

Managing Inbound Calls with Shared Line Appearances

A shared line appearance (SLA) allows multiple stations to share an extension number and to manage a call as a group.

About Shared Line Appearances

An incoming call to an SLA causes all stations to ring simultaneously. The phones display the line status, such as idle, ringing, or busy.

Be aware of the following factors:

•If a shared line is being used by one of the stations in the group, no one can use the corresponding line key until the line is released. A message appears on the phone display to indicate that a shared call is active.

•All stations with a line key for the SLA can monitor the status based on the appearance of the line key button:

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Green: The SLA is available.

Flashing Red Quickly: A call is ringing the SLA and has not been answered.

Flashing Red Intermittently: A call is active at another station.

Flashing Red Slowly: A call is on hold.

Solid Red: A call is active on this station.

•All stations with a display can monitor the status of any SLA that is configured. The icon next to the line key will change to show ringing, off-hook, or busy "<-- >" until the phone is back on-hook.

•Comparing the SLA to a Hunt Group, both may ring several stations simultaneously. However, only one station in a Hunt Group can answer and manage the call. For more information, see “Managing Inbound Calls with Hunt Groups,” on page 92.

SPA9000 Voice System Administration Guide 98